Customer Service Administrative

AMBER WERNER

***** ***** ******** ******* ******: 703-***-****

Ashburn, Virginia 20147 ****************@*****.***

OBJECTIVE

To secure a position as an administrative assistant, in order to utilize my administrative and interpersonal skills with accuracy

and efficiency, while maintaining a motivated environment.

EDUCATION

Bachelor of Arts Communication; Concentration Public Relations. GPA 3.5 May 2012

George Mason University, Fairfax, VA

Courses included Introduction to Public Relations, Message Criticism, Advanced Public Speaking, Interpersonal Communications,

Organizational Communication, Business and Professional Communications, and Mass Communication.

Associate in Science General Studies. GPA 3.5 August 2010

Northern Virginia Community College, Woodbridge, VA

SKILLS

• Uncommon ability to produce ideas and material under deadline pressure

• Ability to adapt to new conditions and am highly dedicated.

• Solid generator of story ideas and creative treatment of stories.

• Proficiency in computer skills such as MS word, MS excel, MS access, Power Point, and Spreadsheets.

PROFESSIONAL EXPERIENCE:

Abercrombie and Fitch, Woodbridge, VA April 2012-March 2013

Assistant Manager

• Recruited and scheduled store staff to ensure balanced coverage at the cash registers and on the sales floor to restock

merchandise.

• Coordinated daily operations, including daily morning staff meetings, addressed and resolved customer complaints. Dealt

with difficult customers with a calm and fair approach, using both diplomacy and empathy when required.

Carahsoft Technology Corp., Reston VA March 2013-August 2013

Government Account Representative for VMware

• Expertise in Virtualization IT sales, pricing strategies, client relations and needs assessment, marketing, financial

management, and processing orders.

• Serve as consultant to senior management on issues relating to sales force productivity, automation, and the renewals process

to government agencies.

BerkleyNet Underwriters, Woodbridge VA August 2013-January 2014

Product Management Specialist

• Have the ability to review the customer's policy and answer questions regarding coverage and claims.

• Expertise in modifying, updating, and processing existing policies and claims to reflect any change in beneficiary, amount of

coverage, or type of insurance for a customer.

Natural Insight, Sterling VA January 2014-present

Business Analyst

• Responsible for communicating client needs to the development team and translating the business needs for the team.

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and

formats.

• Provide references for users by writing and maintaining user documentation; providing help desk support, and training users

on the software.

Contact this candidate