Customer Service Administrative Assistant

EDNA J. ELLIS ***********@*****.*** **** S. Shore Dr., #7K • Chicago, Il 60649 • 773-***-****

Dynamic professional possessing a proven track record of superior performance in facilitating key operations, seeks to utilize expertise in

Relationship Management, Administrative Assistance, Process Streamlining, Strategic Reporting, and Document Management to meet

key goals within a progressive organization.

SUMMARY

Analytical Thinker Possess a proven ability to anticipate unique requirements and

potential roadblocks in all situations. Continually develop strategies to minimize issues and

deliver exceptional results to clients and organization.

Multi Tasking Skills Effectively manage diverse tasks, with varying degrees of

complexity, within fast paced environments; evaluating situations, assessing emergent needs,

and implementing solutions in a prompt and efficient/effective manner.

Dependable Have a demonstrated track record of outstanding service; a calm, dependable

professional who devotes every effort to achieving the best results.

WORK EXPERIENCE

CHICAGO PUBLIC SCHOOLS (CPS), Chicago, Illinois 2004 to 2011

Equal Opportunity Compliance Office (2007 to 2011)

Maintained database of all cases and prepared a wide range of reports.

Sent out applications and set-up files for ADA requests, as well as arranging for sign

language interpreters.

Administrative Assistant Employee Service Center (2006 to 2007)

Provided exceptional customer service, interacting with employees regarding HR issues.

Responded to a inquiries on a wide range of topics, including; benefits, employee health,

leaves of absence, discipline, payroll, and various labor/relations matters.

Administrative Assistant Labor & Employee Relations (2004 to 2006)

Interacted with individuals in person and via phone, directing matters to appropriate staff

members, assisting in various duties as needed.

Logged all incoming documents: grievances, faxes, and general mail.

Successfully completed training on Oracle billing system; trained in AIMS & MS Word.

CITY OF CHICAGO, LAW DEPT., Chicago, Illinois 1991 to 2002

Executive Legal Secretary Labor Div. (1995 to 2002)

Worked directly with the Chief Assistant Corporation Counsel and his Senior Attorney-

Supervisor, answering telephones and producing documents.

Responsible for scheduling all arbitrations, functioning as liaison to arbitrators, union

attorneys, and other City departments.

Secretary Affirmative Litigation Div. (1992 to 1994)

Assigned to seven attorneys, including those in the public utilities division.

Typed various legal documents such as motions, briefs, notices, interrogatories, etc.

Prepared documents for filing in State & Federal Courts.

Made and tracked appointments for attorneys; scheduled court reporters, depositions,

and conference rooms.

Secretary Contracts Div. (1991 to 1992)

Typed and revised contracts, memos, and letters; files, answered phones, and faxed documents.

ALEXANDER & ALEXANDER, INC., Chicago, Illinois 1997 to 2000

Underwriting Assistant Bond Dept.

ROLLINS BURDICK HUNTER OF ILLINOIS, INC., Chicago, Illinois 1984 to 1989

Technical Assistant to 2nd VP of Risk Management Dept. (1987 to 1989)

Underwriting Assistant to Manager of Bond Dept. (1985 to 1987)

Secretary to Manager of Bond Dept. (1984 to 1985)

STATE’S ATTORNEY’S OFFICE OF COOK COUNTY, Chicago, Illinois 1978 to 1984

Secretary

EDUCATION:

Roosevelt University, Chicago, Illinois Conferred 1977

Received Bachelor of Arts degree in Psychology

COMPUTER • MS Word • Excel • Various Proprietary Software

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