Customer Service Life Insurance

Goran Somic

**** *.********** *******, ** *****

**********@*****.***

***/***-****

Objective:

Recent College graduate, with a Bachelor of Science of Psychology with a minor in Communication from the

University of Illinois Champaign-Urbana, who is looking for a permanent professional position with room for

growth within the organization itself.

Experience:

Property Insight, INC/ Chicago Title (Fidelity National Financial)

Administrative Assistant/Data Entry/Quality Assurance Specialist

Duties Include: August 2012- Present

• Edit county documents using TiffViewer and Adobe

• Attention to detail in editing is crucial for success at current position

• Use Excel to keep track of daily error reports/export to oversea vendors

• Data Entry

• Assist Manager with daily tasks/ scheduling/travel accommodation

• Use Access to record/create/update daily databases

• Meet weekly production deadlines for documents or recording days edited

• Assist fellow employees with questions

• Occasionally assist with Customer Service

Y-NOT Valet

Valet Attendant/Cashier April 2012- August 2012

Duties Include:

• Greet customers

• Sell Customers on our Services

• Inform customers

• Park customer cars

• Handle cash intake for the shift

• Handle Valet station on my own on most days scheduled

to work so on occasion, shift manager

American Income Life Insurance February 2012- August 2012

Life Insurance Account Executive Trainee

Duties Include:

• Set Appointments based off leads

• Meet with potential clients one on one to discuss benefits

• Sell Final Expense/Life Insurance

• Customer Assistance for existing clients

Shell Gas 18th ST & Ruble September 2011- May 2012

Head Cashier/ Book Keeping

Duties Included:

• Cashier

• Inventory

• Take/receive delivery orders

• A/R A/P

• Assist customers

Subway

Started as Sandwich Maker-Cashier/ Promoted to Assistant Manager January 2009- July 2011

• Duties Include:

• Working the register

• Making Sandwiches

• Assisting Customers

• Interacting with customers

• Creating a pleasant dining experience for all Subway customers

• Preparing the store for the next day operations

• Closing the store, making cash outs at the end of every night, and counting all the inventory

University of Illinois Dining Halls August 2008- December 2009

• Cashier/ Server

• Duties Included:

• Working the register

• Serving food

• Keeping the Buffet lines filled

• Washing dishes

• Preparing Dining Hall for daily operations

• Closing out Dining Hall

• Inventory counts

• Dominick’s Food Store September 2006- July 2008

Cashier/ Stocking

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Duties Included:

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• Cashier

• Stocking

• Assisting Customers

•

Education:

University of Illinois at Champaign-Urbana August 2008- May 2011

Psychology Major

Awarded my Bachelor of Science in Psychology from the University of Illinois Urbana-Champaign

DePaul University September 2007- June 2008

Psychology Major

Lane Technical High School September 2003- June 2007

Honors/AP Program GPA: 4.5

Graduated in the top 5%

3

Lane Tech Scholar

AP Scholar

Illinois State Scholar 2006-2007

Chicago Public League Boys Varsity Soccer Champion 2005 (Runner-up 2006), Illinois Sectionals Champion

2005

Skills:

Trilingual: English, Serbo-Croatian (Bosnian), and German

•

MS Office Proficient

•

Strong Organizational Skills

•

Great Social Skills

•

Good Communication ability

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Hard Working

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Punctual

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Dedicated

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Detail-Oriented

•

3

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