Project Manager Quality
Resume:
Alynah Patel
******.*****@*****.***
SUMMARY:
Over 8 years of experience as QA/Testing Analyst offering full life cycle experience including requirement gathering,
project planning, testing and automation, analysis and software quality assur ance with a wide variety of projects and
environments on Client Server and Internet/Intranet environments under both Windows and Unix platforms. High level
QA/Testing background includes performance, functional, regression, user acceptance, integration, system testing, and
related test methodologies.
Excellent understanding of software development life cycle (SDLC) and the Role of QA.
Expertise in Functional, Integration, User-Interface, Database, Document, UAT and Regression Testing
with good knowledge in SQL and Oracle Apps Applications and Web Applications.
Have extensive experience working on OSS Applications like Enterprise Cloud, V Cloud, V2, ECME
(Enterprise Cloud Managed Environment).
Has extensive experience in Manual Testing, including ALM and Rally.
Developed Test Cases, Test Plans and Bug Reports through most of the testing experience.
Experienced in executing SQL queries to validate the data in the back end.
Accomplished in test plan formulation, test case design, test cycle design and execution using various
structured testing procedures.
Experienced in working different industry domains like eCloud, Web Banking, Mortgage, Insurance,
Telecommunication, Investment, Healthcare, Retail and Wholesale.
Capable of handling large projects, setting up integration and support infrastructure, managing customer
expectations.
Excellent communication and interpersonal skills.
Ability to thrive in deadline driven environment and manage multiple projects and tasks concurrently.
Have worked extensively on SQL, ALM, QC, QTP, JIRA, Version One, Mobile Apps, Web Application and Web
Servers.
EDUCATION:
Bachelor’s in Computer Science.
ITIL Foundation Certified.
TECHNICAL SKILLS:
Testing Tools ALM, Quality Center, QTP, Rally, Selenium, JIRA
Databases
SQL Server, Oracle 10g/9i/8i, MySQL, DB2 & MS Access.
Web Technologies
ASP, XML, HTML, VB, VB.Net, ASP.Net, PHP
Servers
Web logic, Web Sphere, IIS 7.0/6.0, Apache.
Languages
C, C++, C#, SQL, PL/SQL, VB script, Java Script.
Operating Systems Windows 2003/ Windows 2008/ Windows 2012/Vista/XP/2000/NT, UNIX, Linux
Methodology
Agile, Waterfall and V model.
EXPERIENCE:
Signs Hub
Mar’14 – Aug’14
Sr. QA Analyst / BA
Project is based on the sign business creating different sign and banner needs. Sign In ventory database system gives
employees access to the entire sign materials inventory, customers and vendor information, refunds/ returns, banking
and payments all modules are managed in the Sign system. My role involved support of system and testing of al l
applications involving memberships, billing, eligibility and return processing. Also involved in business processes
documentation and how those processes are supported with technical solutions.
Responsibilities:
Conducted requirement-gathering sessions with team members including Subject Matter Experts (SME’s)
and Practice leads.
Analyzing requirements, writing test design specifications and test scenarios for all types of testing related
to Documents Changes.
Closely interacted with software developers to understand application functionality, navigational flow, and
keep them updated about Business users’ change of requirement.
Followed a structured approach to organize requirements into logical groupings of essential business process,
business rules, information needs, and insured that critical requirements are not missed.
Developed and maintained requirement documents as vision documents, Traceability matrix, Requirements
list, and Use cases.
Reporting status, issues and risks to Project Manager.
Involved in formulating and documenting the test plan, procedures and writing test cases.
Identified resources, identified application details, set test priorities based on critical business areas and
processes, performed data management and documented the final test plan
Representing QA in all stages of SDLC and responsible for QA deliverables.
Involved in creating and executing detailed Test cases, Test Scenarios and Test scripts in QC.
Review/development of test cases for the various Functional Requirements Spe cifications.
Ensure that testing activities allow applications to meet business requirements and system goals, fulfill end -
user requirements, and identify potential issues.
Ensure test scope coverage and execution completion includes manual testing.
Defect triage and test management using HP Quality Center and Rally.
Preparing Review Report and Test Summary Report.
Modified, created and executed SQL Queries for back end testing.
Provide regular updates on the testing processes at regular intervals.
Reported and tracked the defects using QC.
Retested the defects after resolution.
Environment:
Rally, ALM, SQL and excel
Oct’12 – Feb’14
Verizon
Sr. QA Analyst (OSS Applications) / BA
Enterprise Cloud combines the power and flexibility of infrastructure-as-a-service with the expertise, security and
availability that large organizations with mission -critical computing needs demand of their infrastructure. At the heart
of The OSS Enterprise Cloud is the Infinicenter Console, Web -based management interface provides command and
control over a cloud-based pool of computing and networking resources built on a fully clustered, enterprise -class,
computing architecture includes provision new servers from a dedicated pool of physical resources, including
processing, memory, and storage. Selecting pre-configured server templates, customizing the server for total control, or
uploads your existing virtual servers along with this is the DigOps V2 Admin from where the Infinicenter is controlled
and OSS environments are created and managed.
Responsibilities:
Conducting requirement-gathering sessions with team members including Subject Matter Experts (SME’s)
and Practice leads.
Designing and implementing testing processes and SQA methodologies necessary to deliver scalable,
maintainable, and defect -free system(s) in an on-time and cost effective manner.
Serving as QA interface with software developers and end -users.
Have extensive experience in eCloud environment; creating instance based and non -instance based compute
pools, networks, VM’s.
Perform extensive frontend console portal and backend admin portal and reseller portal testing.
Verify the billing process by performing calculations for Instance Based Customers.
Reporting significant defects and tracking all defects and project issues using ALM and Rally.
Involved in designing and executing Test Plans, Test Cases and Test Data using ALM.
Analyzing test results from a technical standpoint and the ability to isolate defects prior to escalating to the
development team for resolution.
Tracking test coverage and other metrics.
Contributing to the continuous advancement of current QA processes and maintains repeatable processes.
Creating Virtual Servers like Windows (2003 to 2012) and Linux (Red Hat to Cent OS).
Performing RDP and VPN connection to servers for verifying configuration.
Update VMWare tools in servers by performing RDP to Linux and Windows servers and running the
command code lines.
Working closely with the development team to develop automated and manual testing strategies.
Modified, created and executed SQL Queries for verifying data in database.
Working closely with other testers in the qualification of products and applications
Understanding the complete software life cycle and the value of designing and building for quality upfront.
Using Agile Methodology and other software development methodologies .
Possesses strong organizational and problem solving abilities.
Involved in preparing the proof of test for the release using ALM.
Have experience working in OSS developed environment projects.
Tested and verified the billing process for instance based reseller and regular customers.
Calculated, tested and verified the compute, storage, memory, bursting and subscription discounts for
reseller and their customers.
Tested and verified the mark ups for instance based, storage, licensing, bursting, Compute pool and
memory.
Calculated and Verified the Licensing Cost per Virtual server per customer .
Calculated and verified the VPU and Memory cost per VM per billing cycle.
Have experience working under pressure with strict deadlines with no time constraints .
Presenting the process of major release features to the team by using flow diagrams and power point
presentation.
Environment:
ALM, Linux, Windows, SQL, Rally, VMWare, AD Servers, Managed Servers, Excel, PowerPoint, Visio.
Apr’11 – Aug’12
Touch Tell Inc
QA Analyst / BA
Project is based on the retail business creating enterprise -capable applications. Phone card inventory databa se system
gives employees access to the entire phone cards inventory, customers and vendor information, refunds/ returns,
banking and payments all modules are managed in the IPRO system. My role involved support of system and testing of
all applications involving memberships, billing, eligibility and return processing. Also involved in business processes
documentation and how those processes are supported with technical solutions.
Responsibilities:
Conducted requirement-gathering sessions with team members including Subject Matter Experts (SME’s)
and Practice leads.
Meet with business owners on new functionality requests and production issues and develop functional
specifications.
Analyzing requirements, writing test design specifications and test scenarios for all types of testing related
to Documents Changes.
Developed use cases from business owners and stakeholders.
Closely interacted with software developers to understand application functionality, navigational flow, and
keep them updated about Business users’ change of requirement.
Followed a structured approach to organize requirements into logical groupings of essential business process,
business rules, information needs, and insured that critical requirements are not missed.
Developed and maintained requirement documents as vision documents, Traceability matrix, Requirements
list, and Use cases.
Reporting status, issues and risks to Project Manager.
Involved in formulating and documenting the test plan, procedures and writing test cases .
Identified resources, identified application details, set test priorities based on critical business areas and
processes, performed data management and documented the final test plan
Assisting in development of project artifacts such as System Requirement Specifications (SRS),
Representing QA in all stages of SDLC and responsible for QA deliverables.
Involved in creating and executing detailed Test cases, Test Scenarios and Test scripts in QC.
Review/development of test cases for the various Functional Requireme nts Specifications.
Ensure that testing activities allow applications to meet business requirements and system goals, fulfill end -
user requirements, and identify potential issues.
Ensure test scope coverage and execution completion includes manual testing.
Performed Automated testing using QTP.
Defect triage and test management using HP Quality Center and JIRA.
Functioning as Test coordinator for planning activities on a daily basis, ensuring that activities are
completed on schedule and preparation of reports (Status/Test).
Preparing Review Report and Test Summary Report.
Modified, created and executed SQL Queries for back end testing.
Provide regular updates on the testing processes at regular intervals.
Reported and tracked the defects using QC.
Retested the defects after resolution.
Environment:
JIRA, Quality Center, SQL and QTP
Oct’08 – Mar’11
SCHON GROUP OF COMPANIES
Aug’09 – Mar’11
American Express Financial Services
QA Analyst
Served as QA Engineer for American Express-Internal web applications. Worked on couple of projects namely EME
(Enterprise Meta Data Environment) and Project One. EME is an externally developed and internally maintained
Intranet Web-based application allowing users to “surf” corporate metadata (definitions, valid values, and
relationships). It is designed to be the primary place to store metadata at American Express. Users can perform basic
and advanced searches, whether driven by technical or business metadata. The pr oduct also provides drill down
capabilities for viewing all levels of metadata.
Project Manage (Project Management – Networking Collaboration Tool)
Project Manage is powered by the BEN, which stands for Business Engine Network™. Project Manage is a tool that
provides a central location where users can manage, collaborate and communicate project information from anywhere
in the world.
Responsibilities:
Based on user requirements, documented the test requirements in Quality Center.
Generated test plans, test cases and test steps for automated testing using Quality Center.
Performed Functional Regression Tests using QTP.
Analyzed system usage information such as task distribution diagram and load model to create effective test
scenario’
Performed SQL querying to validate the data in the back end database, and also to check the data flow
between different modules.
Determined the source of bottlenecks by correlating the performance data with end -user loads and response
times.
Environment:
Apache Web Server, QTP, SQL, and Quality Center.
Oct’08 – Jul’09
E-Web Techs - AT&T Online Care Project
Test Engineer
The Online Care system demanded my role as a Test Engineer to Manual Test the online support web based
application, where the application involved various process steps using different Testing methods like F unctional,
Regression and UAT Testing. This involved a detailed analysis of the application and creating scripts based on the data
provided.
A a web based application where various process steps are involved using different testing methods like Functional,
Regression and Sanity testing, based on the data provided by business users detailed analysis of the application is
performed.
Responsibilities:
Performed analysis of the requirement for QA by reviewing the Business Requirement Documents and the
Technical Specification documents.
Developed Test Plan, Test Data and reviewed Test Cases created by the team and also handled the
allocation of detected the errors.
Maintained the Traceability Matrix and to check if the testing efforts are in sync with the requirements.
Organized and conducted GUI, Functionality and Regression testing. And supported UAT testing by
preparing the test plan and UAT test data.
Reported the defects and was involved in the Defect Life Cycle. Prioritize these Defects based on the
Severity of the Defect.
Performed root cause analysis of the defects raised in Quality Centre.
Maintained the day-to-day activities in an Excel Sheet and reported to the Team Lead.
Wrote and executed SQL queries to create data, extract data and validate the process.
Worked on PUTTY to log into UNIX systems to check the info and error logs.
Environment:
SQL Server 2000, Quality Center 8.2, Windows 2000/XP, UNIX, SQL
Jan’06 – Sept’08
SOFTLINKS
Apr’08 – Sept’08
I3Mobile (Intelligent Information Inc.)
QA Analyst
Served as QA/Testing Analyst for “Pronto”, the first easy-to-use voice-activated subscriber service that brings critical
information and premium communication tools to mobile phone users. With Pronto’s proprietary voice -command
technology, consumers simply speak into their phones to ask any question or communicate with colleagues, friends and
family via email or text based wireless messaging.
Responsibilities:
Involved in different phases of project life cycle.
Prepared Test Plans, Test Methodology and Test Case as per Functional and Business requirement for
System/Functional Test Specification, Unit/Integration Test Specification, Stress/Performance and
Regression Test Specification.
Created GUI map file, synchronized objects, customized objects and written library functions.
Customized V user Script for Transaction, Parameterisation, Correlation Query, and Messages
Created Scenarios, Set up Run Time Settings, Configured Application Server and Data Base Server,
Network Delay and Transaction Breakdown point
Executed scenarios and Monitored Server resources and Network delays
Written Unix Shell Script for file and data validations, FTP from different servers
Extensive use of SQL queries to perform data integrity testing.
Environment:
SQL, Linux, Quality Center, Crystal Reports.
Aug’07 – Mar’08
SXC Health Solution Corp
QA Analyst
SXC Health Solutions gives members, providers, groups and agent’s online access to their medical insurance
information. They can view personal information, claims, benefits, certifications and referrals. My role involved
support of online system and testing of various healthcare applications involving memberships, billing, eligibility and
claims processing.
Responsibilities:
• Generated scripts using Quick test professional to automate Regression Testing.
• Executed test plans, test scripts manually using Quality center and Automation using QTP.
• Planning and Estimating manual to automation transition effort for proj ect especially in the area of
Use case Identification for covering maj or functionalities.
• Managed Rational Functional and Performance Testing.
• Executed test lead function.
• Performed back end testing for data Integrity b y writing simple SQL queries to JOIN queries in TOAD for
database testing.
• Maintained traceability matrix on SDRS, DRS, Test cases and Test results.
• Responsible for Actuate Report Server testing efforts to meet the reporting needs.
• Fully involved with Integration, Functional, System and user acceptance testing (UAT) of the
application.
• Worked cl osel y with development team in creating automated scripts for the application using
Selenium.
• Used QC as Defect tracking system to report & track e rrors in the various releases of the
application.
• Prepared status summar y reports with details of executed, passed and failed test cases.
• provided a weekly proj ect report that includes Test Metrics and status reports.
Environment:
Visual Basic, Oracle 9i, Windows XP, Selenium IDE, Quality Center
Mar’07 – Aug’07
Charles Schwab,
QA Analyst
This Project involves testing various features of Charles Schwab Co, & Inc. Mobile Application which is being
developed for trading and Banking on various platforms like iPhone 3G, iPhone 3GS, and Android phones. The
application provides the features for managing the brokerage, Schwab Bank, 401(k) accounts, Bill Pay, Branch
Locator, Transfer Funds and Remote Deposit Capture. The application also provides the real -time quotes, charts, watch
lists, Market news and more. Using the application, the clients can view detailed position data, trade stocks, exchange -
traded funds (ETFs), options, and mutual funds and check the Order Status.
Responsibilities:
Analyzing Business requirements, functional requirements and other development documents.
Preparing the test scenarios, test cases to cover all the requirements.
Using QC developed detailed test plans and test cases, entrance and exit criteria for the application being
tested and ensured that standards for documentation were followed.
Developed the Requirements Traceability Matrix.
Created/Updated the test data set in the backend database using SQL queries.
Coordinated with the development team to resolve the Defects.
Modification of existing Test Plans and Test Scripts for Android testing.
Performed rigorous regression testing after every new build.
User authentication testing for Apple and Android Devices .
Responsible for analyzing the logs and logging defects for test failures.
Involved in Host fallback testing.
Responsible for UI, Security, Performance and END-END Trading and Banking functionality testing on
iPhone 3G, iPhone 3GS, and Android phones.
Environment:
Quality Center, SQL, Windows XP, Linux, Excel.
Oct’06 – Feb’07
Sovereign Bank
QA Analyst
Sovereign Bank offers a broad array of financial services, including retail, business, and corporate banking; cash
management; capital markets; private wealth management; and insurance.
Sovereign Bank implemented auto-decision making system for lending and the SAP Banking suite. The system pulled
the credit report information from external interfaces, which included Equifax, Trans Union, and Experian. It evaluated
those credit reports and generated automatic credit scores. This Loan Origination System enabled them to make quick
decisions. The System included various modules such as Origination of application, Loan Processing, Automated
Underwriting, and Fund Closing. The vital manual processes were automated to enhance the quick decision -making.
Responsibilities:
Analyzed and mapped the given requirements by the team to develop test cases for manual and performance
testing using HP Quality Center.
Involved in writing and executing Manual test cases in Quality Center .
Involved in writing and maintaining Test scripts using Quick test professional to perform automation
testing during the regression and integration testing phase .
Used various checkpoints like test, image, bitmap and table checkpoints in th e QTP scripts.
Used Object repository for capturing objects information for the current application under test
Performed Data-driven testing - Parameterized the fixed values in checkpoint statements .
Parameterized the fixed values in checkpoint statements .
Reviewed the database schema and performed Database integrity and Validation testing by executing SQL
queries.
Generated reports using Quality Center and documented them in Word and communicated test results
to the project manager.
Performed the Backend testing by writing and executing the SQL Queries.
Used HP Quality Center for the reporting and defect tracking, documentation and management
Performed Assembly testing (Integration Testing), Smoke Testing, Sanity Testing and Product Testing
(Functional Testing).
Manually tested the various navigation steps and basic functionality of the application both online and offline
using Selenium with various web browsers.
Actively participated in decision-making and defect tracking meetings with Business Analysts, Developers
and other stake holder.
Environment:
HP Quality Center, HP QTP, Windows XP, SQL Server.
May’06 – Oct’06
Nittany Bank
QA Analyst
Nittany Bank is a financial service provider on the Internet with on -line account decision, on-line Mortgage,
automotive loan approval and a growing number of customers s erviced online. This application enables the company’s
customer to apply or refinance Home Mortgage, auto loans online through the company’s website, the online
application is created using ASP and Oracle, allowed the customers to fill out the online loan application for the
purpose of obtaining credit. Applicants would get the approval decisions within 15 minutes based on their credit
bureau. Checks are made against all booked applications to ensure that the product eligibility rules are enforced.
Responsibilities:
Involved in project planning, coordination and implementation of QA methodology.
Analyzes business and technical requirements, developing strategic Test Plans, Test Cases and Test Scripts
and responsible for executing the Test Cases, Test Scripts.
Performed Smoke, GUI, Integration, Functional, Regression, Data Integrity, System, Compatibility,
installation and User Acceptance Testing.
Executed test cases for data validation, link verification, content, performance, fail -over and security.
Introduced rendezvous points in the script for stressing the application for specific transactions.
Performed the Back end testing by using SQL Queries and verified the data integrity.
Extensively involved in using Test Director as a defect-tracking tool to report bugs and make
communication with developers efficiently.
Participate in weekly meeting with the management team and walkthroughs.
Environment:
Test Director, ASP, Oracle8i, Linux, Windows XP.
Jan’06 – Apr’06
Blue Cross Blue Shield
System Tester/QA Analyst
Blue Cross Blue Shield’s IBT system gives members, providers, groups and agent’s online access to their medical
insurance information. They can view personal information, claims, benefits, certifications and referrals. My role
involved support of IBT system and testing of various healthcare applications involving memberships, billing,
eligibility and claims processing.
Responsibilities:
Analyzed business and product requirements to identify testing requirements and formulate functional test
plan and test scripts in Rational Test Manager.
Identified, prioritized and designed test scenarios by grouping the test cases for batch testing.
Manually tested the application GUI with regards to layout, usability and boundary.
Performed smoke testing on new builds of the application.
Tested the adjudication of Claims and Migration Process.
Performed data integrity and backend testing using SQL queries.
Prepared test data for UAT and Performance testing. Worked closely with users during UAT and discussed possible
solutions to particular issues.
Developed test cases and performed unit/integration testing for the web -based application.
Utilized Quality Center for test case creation and reporting of bugs.
Performed module testing and integration testing. Performed automation testing on the application using QTP.
Developed, enhanced and maintained automated testing scripts with Quick Test Pro.
Environment:
Windows NT, QTP, Quality Center, UNIX.
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