Customer Service Manager

Jessica Wells

**-** **** *********

Bayside, NY *1360

Phone: 607-***-****

E-mail: **************@*****.***

Education: Broome Community College – Binghamton, NY

Business Associate Degree – May 2006

• GPA 3.2 Cumulative

Community:

• Revlon Run/Walk for Cancer (2010-2014)

• Susan B. Breast Cancer Walk (1998-2004)

• Relay For Life (2009)

Work Experience:

10/2010 - 10/2014 Helms Brothers Mercedes-Benz Executive Assistant Bayside, NY

• Assists the new and pre-owned managers with daily sales and marketing

functions including stocking and pricing vehicles, organizing and filing paperwork and

creating custom flyers and cards

• Responsible for bi-weekly pre-owned vehicle auctions acting as the liaison

between wholesalers and Mercedes dealership

• Maintain the website by writing and editing pricing, pictures and

descriptions to all vehicles

• Other Duties included: covering reception, technical assistance, ordering

supplies, overseeing valets, event coordinator, manage physical inventory

8/2007- Present Bed Bath & Beyond Customer Service Manager Lake Success, NY

• Responsible for scheduling, teaching classes, ordering merchandise, visual

merchandising, maintaining the department, and customer service

• Accountable for training and development of new customer service

associates

• In charge of registering customers for our “Back to College” and “Bridal”

programs

9/2005-7/2007 Petal Garden Floral Manager Binghamton, NY

• Responsible for floral inventory, filling orders, distribution of flowers,

answering phones, dealing with special customer requests, processing orders and

maintaining the shop.

Skills:

• V-Auto, HomeNet, MB Advantage, Netstar, JM&A Connect

• JDA Software – Demand Chain Management

• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

• Apple Suite (Appleworks, iPhoto, iMovie)

• HGTV Home Design Software for Mac

• Quickbooks

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