Sales Customer Service

Melissa Colebrook, B.Ed., M.B.A.

519-***-**** • *****************@*******.***

EDUCATION

Masters of Business Administration International 2010

Lawrence Technological University, Southfield, Michigan

Bachelor of Education 2005

Teacher’s College

University of Windsor

Bachelor of Arts 2004

Honors Psychology

University of Windsor

PROFESSIONAL BACKGROUND

Skin Vitality Medical Clinics 2013-Present

Area Medical Consultant

Accomplishments:

Top 3 sales results consistently week to week, and company-wide

Top 3 closing ratio and highest generation of leads converted to clients, company wide

Top 3 average hourly rate company-wide

Drive sales and profitability through prospecting new clients and closing deals

Cold calling in order to generate new clients

Retention of current clients through exceptional customer service

Demonstrate & communicate a clear knowledge of product & services

Clearly identify with the client & provide them with solutions

Convey the key benefits of the service & product to the client

High sense of urgency, energy, and belief in my services

Convert the customer’s motivations into the product’s characteristics

On line marketing & grassroots marketing

Focus, diligence, & patience in closing a deal in a timely manner

Area Training Manager 2011-2013

Lululemon Athletica, Toronto, Ontario

Accomplishments:

As an entrepreneur and community connector built relationships with community gyms, yoga and spin studios that

built R&D through instructors to better improve athletic wear. Networking with the community increased sales in 3

months by 30% through demonstrating company interest in fitness professional’s perception of the product, and

engaging potential consumers in the advantages of the product.

Consistently achieved sales targets while always coming in line with payroll goals, resulting in higher bonuses for

managers, ultimately increasing their productivity and motivation to achieve bottom line sales.

Regional Training Manager 2010-2011

U Weight Loss Partners, Guelph, Ontario

Accomplishments:

Designed a sales program and delivered a training seminar for all managers, implemented company wide. In 1

months time all clinics were top 10 financial performers company wide.

Achieved highest client retention rates companywide, through ensuring exceptional customer experience, follow

through, brand consistency and brand promise.

Consistently achieved highest individual sales results company wide selling nutraceuticals.

Served a dual role as a weight loss and nutrition consultant as well as the Regional Trainer for 12 clinics.

Role included monitoring and evaluating client’s progress on their weight loss program as well as the training and

development of managers.

Marketing & Medical Spa Manager 2007-2010

Fresh Medical Clinic & Spa, Windsor, Ontario

Accomplishments:

Brought the Spa and Nutritional Coaching component of the business from 6k gross sales to 40k gross sales in 6

months time.

Spa Manager 2005-2007

Caryl Baker Visage Cosmetics, Windsor, Ontario

Accomplishments:

Brought the Spa from 1 million to 1.7 million (annually) in 1 years time.

Designed a training and development program that was later utilized at head office as part of the initial and ongoing

aesthetician education and sales training.

Store Manager 2002-2005

Guess? Devonshire Mall, Windsor, Ontario

Responsible for the coaching and development of 20 staff to increase sales and profitability as well as control company

assets through loss prevention measures.

Accomplishments:

Brought the store from 5% shrink results to 0.5% in 3 months time by reducing the stores exposure to theft through

effective zone coverage, team communication, and POS efficiency.

Store Manager Devonshire Mall, Windsor, Ontario 2000-2002

Smart Set Devonshire Mall, Windsor, Ontario

OTHER ACTIVITIES

Professional Sales Courses (Mastering Influence Tony Robbins)

Certified Can-skate, Can-figure-skate, and Can-power-skate Instructor

Aesthetics Diploma

Organization Development Consultant (management consulting) Certified

Health Coach

REFERENCES

Dr. Ted (E.M.) Vokes

Senior Partner, E.M. Vokes, Ph.D. & Associates 519-***-****

Jonathan Nedeljkovic, B.A.

CO-CEO U Weight Loss Partners 519-***-****

Michael Oakes, M.B.A.

Vice President of Health, Welfare, and Pension, Teamsters 647-***-****

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