Service Representative Customer

Carolyn Williams

***********@*****.***

** ***** ******* **.

Highland, NY 12528

347-***-****

Objective

My goal is to obtain a long-term position with a well established and

strong institution that can benefit from my knowledge and experience, while

allowing me to grow and expand my skills.

Qualifications

. Detail oriented, with the administrative skills needed in an office

environment

. Self assured in the delivery of presentations

. Adjusts quickly and easily to change or new tasks; self-motivated and

driven to achieve goals

. Well-organized individual with ability to solve problems creatively

. Proficient in Windows OS, Word, Excel, PowerPoint, and Internet

research

Employment

United Nations Federal Credit Union, Long Island City, NY

03/08-Present

Electronic Funds Transfer Specialist: 08/10-Present

. Correspond with members via telephone calls and email

. Execute funds transfers for members in a timely manner

. Process payrolls for various UN organizations

. Establish and process ACH Debit and Credit requests

. Process Standing Orders

. Process Share Withdrawal requests

Wire Transfer Assistant: 07/09-08/10

. Corresponded with members via telephone calls and email

. Assisted members with inquiries regarding their Wire Transfers

Member Service Representative II: 03/09-07/09

Member Service Representative I: 03/08-03/09

. Handled high volume calls, responding to members' inquiries

. Corresponded with members via email, web chat, telephone call, and

faxes

. Provided clear and concise information to members regarding their

accounts and other inquiries about services and products provided

by the Credit Union

Commerce Bank, Brooklyn, NY

Bank Teller: 01/06-10/06

. Handled customers' daily accounts

. Provided clear and concise information to customers

. Performed various office duties

U-Haul Moving Company, Brooklyn, NY

Customer Service Representative: 02/02-05/05

. Maintained accurate inventory records in computerized database

. Processed sales and assisted customers with locating materials

. Made daily reservations and scheduled customers

. Handled a high volume of calls, responding to inquiries and

addressing concerns

. Corresponded with prospective clients and provided information about

services

Payless ShoeSource, Hempstead, NY

Manager: 07/97-09/01

. Handled all invoices for daily and weekly inventory

. Provided clear and concise information to staff and customers

. Scheduled Staff meeting with 10 employees

. Arranged shoe displays to attract customers

. Hired and trained new employees

. Presented sales ideas to supervisors and peers

. Compiled monthly and weekly reports

Education:

CUNY: Medgar Evers College

Major: Business Administration

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