Customer Service Sales

Abdul Sheikh

mobile : +966-***-***-***

email: **********@*******.***

Professional profile

A technically minded and personable professional individual with experience

in customer services and sales, specialising in I.T/telecommunications.

Demonstrated ability to understand and promote the latest computer and

mobile telephone products, also undertaking repairs. A strong communicator

with strong interpersonal skills establishing positive working

relationships with a wide range of people

Objective

Currently looking for a new and challenging position in customer services

or sales in Canada, one which will make best use of existing skills and

experience whilst enabling further professional development

Career summary

2010-date Customer Service/Sales Representative, Distribution &

Communication Co. Ltd., Saudi Arabia

. Responsible for delivering excellent standards in customer service,

advising customers on mobile phone products and making sales

. Demonstrating comprehensive knowledge of products available, assisting

with inquiries and promoting suitable items/packages

. Assisting customers with technical problems over the telephone,

obtaining detailed information to successfully provide solutions

. Undertaking data entry, operating in-house computer systems and entering

correct customer information

. Working as part of the customer service team, assisting colleagues as

necessary to ensure optimal levels in service

2008-date Shop Manager, The Hardware, Saudi Arabia

. Responsible for managing own store, selling wide range of computer goods

and undertaking repairs

. Assisting customers with inquiries, advising on products/options

available

. Providing technical assistance to computer system users, demonstrating

expertise in desktop hardware/software configuration and support

. Troubleshooting effectively, locating problems and providing solutions;

invoicing customers accordingly

. Possessing leadership skills, managing shop staff and providing training

as necessary

. Undertaking stock management, monitoring stock levels and placing orders

in good time

. Creating visually attractive displays, pricing goods

(Earlier career as an Electrician, Pakistan & Saudi Arabia)

Education and qualifications

BSc Computer Science

Diploma Electrician

I.T skills

> Microsoft Office, Outlook, Internet

References are available on request

Contact this candidate