Human Resources Resource

DONALD P. RAINS, PHR

Address: ** ******** ******, ********, ** 10509 Phone: 917-***-**** Email: ***********@*****.***

PROFILE

Strategic Human Resources professional with over 10 years of practical experience in accomplishing business goals and

objectives. Core competencies include properly executing cross-functional Human Resource services including, but not

limited to Federal and State Compliances, Recruiting, Benefits Administration, Payroll Coordination, Performance

Management, and Employee Relations. Successful achievements based on proactive and efficient performance driven

approaches.

AREAS OF EXPERTISE

• Handle Worker Comp, FMLA & DBL Claims • Execute Evolving Federal, State, Local Regulations

• Payroll Process Administration • Highly Skilled in MS Excel, Word & PowerPoint

• Resolve Employee Relations & Harassment Claims • Expert Knowledge of EEO/ADA/FLSA/COBRA

• Benefits and Compensation Administration • Strong Presentation & Interpersonal Interaction Skills

• Compose Company Policies and Protocols • Provide Employee Training, Coaching & Counseling

• Develop Turnover, EEO-1, Form 5500 & Census Reports • Talent Acquisition and Recruitment Management

• Manage HRIS System Related Employment Transactions • Strong Ability Linking HR Function to Business Goals

PROFESSIONAL EXPERIENCE

Human Resources Manager

Better Healthcare OT/PT/SLP, PLLC – Mahopac, NY 2006 - Present

• Successfully provided on-site & remote Human Resources operations for over 250 employees spread throughout 17

healthcare facilities located in New York State.

• High level of practical expertise using MS Excel including the ability to create formulas, charts, graphs, pivot tables

and composing VBA Macros.

• Reduced Payroll/Benefit Administration costs 20% by negotiating pricing and fees, while ensuring the continuation

and enhancements of services.

• Composed and updated an online employee resources center to maintain company compliance with Federal and State

laws while reducing routine annual operational expenditures by up to 15%.

• Developed online employee training and on-site coaching programs to reduce and monitor workplace misconduct.

• Investigated and resolved claims of workplace discrimination and harassment.

• Strategically implemented efficient policies and procedures to provide continual improvements in employee

performance and conduct.

• Led company staffing & recruitment initiatives including, overseeing non-immigrant Visa processing, developing

employee referrals program, placing online/print job postings and attending college and regional career fairs.

Benefits Service Consultant / Reports Writer

Aetna, Inc. – Albany, NY 2002 – 2006

• Developed and executed reporting strategies to provide daily claim data on over 1,000 clients to reduce medical

insurance claims processing times.

• Created solutions with other service sites to increase quality and efficiency of newly developed benefit delivery system

that is currently being used by over 600 employees.

• Designed and executed various SQL queries/reports for validating correct plan sponsor benefit attributes.

• Devised job aids to assist claims/call center staff to reduce processing errors and increase accurate benefit explanations.

EDUCATION

Professional in Human Resources (PHR)

Human Resources Certification Institute 2011

B.A., Information Science

SUNY, University at Albany – Albany, NY 2002

AFFILIATIONS

Society for Human Resource Management (SHRM), Member

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HR.com (Employment Law Resources & HRCI Recertification for HR Professionals), Member

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