Customer Service Administrative Assistant

Ivy C. Olsen

**** ******** ***. *** *• San Jose, CA 95117

Email: ********@*****.*** • Contact Number: 415-***-****

Summary

I am a college graduate with extensive administrative, and customer service experience seeking employment

in an administrative & literary field.

• Experienced: 4+ years in working in an administrative & secretarial capacity, 4+ roles working in a

customer service capacity, 6+ months in payroll &cash handing

• Computer/Tech Savvy: Fluent with Microsoft Office Suite, Adobe Suite, QuickBooks & SharePoint.

Experienced with Mac & PC system, basic C++ / HTML skills, social media & marketing, 70+wpm

Work Experience

Administrative & Payroll Assistant (40 hrs/wk & Temporary)

OLSA RESOURCES Jul. 2014- Sep. 2014

• Front desk tasks: answer phones, emails, faxes, greeting clients, general filling, creating

presentations & spreadsheets

• Processed payroll bi-weekly for 500+ employees, Prepare invoices, process checks, financial data

entry and monitored A/P

• Calendar management/event planning/trip scheduling for CEO & 2 upper level executives

• Established a new training system for recruiters to navigate online applications

English Language Educator (40+ hrs/wk)

UNITED STATES PEACE CORPS (ALBANIA) Mar. 2013- Jun. 2014

• English Teacher in local Albanian school (grade 6-12)

• Trained local teachers on better teaching methods and other needed skill sets

• Graphic design Volunteer responsible for newsletters, printouts, advertising, etc,

• Founded and ran a number of after school programs including, a swim team, an outdoors club, an

American fan club, ARTFanatics! educational classes for adults and baking classes

• Grant writing, process and follow through for two projects, a school library, and a local park

Bank Clerk (40 hrs/wk) Aug. 2012- Mar. 2013

WELLS FARGO

• Responsible for handling customer transactions at banks including taking deposits, disbursing cash,

opening accounts, and investigating fees

Administrative Assistant (20 hrs/wk) Aug. 2008-Jun. 2012

HOLT ATHERTON LIBRARY

• Front Desk Role: Assisting patrons in finding materials, checking out books, ILLIAD

• Data entry: responsible for ordering and tracking new book collections as well as patron records

• Organized training and re-training programs for other colleagues &event planning

• Create spreadsheets and other excel/outlook projects (bookkeeping and computer work)

Education

UNIVERSITY OF THE PACIFIC Aug. 2008- May 2012

B.A. Analytic Philosophy

Minor: International Relations

Notable Skills/Other

• Language Skills: CONVERSATIONAL ALBANIAN & TURKISH

• Personable Skills: Friendly, positive, punctual, hardworking

• Hobbies: Reading, travel, sewing, painting, swimming, baking, organizing things, picnics, music

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