Sales Customer Service
Resume:
Donna Jane Victoria S. Santos
Highway Hills, Mandaluyong City, Philippines
Email : acgn4e@r.postjobfree.com Cellphone # 092********
Passport number: EB2907299
[pic]
EXECUTIVE SUMMARY
To obtain a position that will enable me to utilize my strong
organizational skills, educational background and ability to work well with
people to contribute to the growth and sustainability of the organization I
will be working with. Self-motivated with a desire and passion to
constantly improve my skill sets and experience.
WORK EXPERIENCE
CENTURY PACIFIC FOOD, INC. Jun. 10, 2014 up
to Present
Executive Assistant to the Founder/Chairman and to the COO Pasig
City, Philippines
. Improve Executive Assistance including management of Activities /
Appointments, handling of confidential information.
. Oversee communication requirement including effective liaison work
with all Business Units and external clients.
. Achieve archiving of all Trademark/Patent Application and Declaration
of actual use. Maintain soft and hard copies of all existing and old
Trademark/Patent Application and Declaration of actual use.
. Conduct Effective admin work to ensure the smooth operation of the
office of the Founder/Chairman Emeritus, CEO, COO and other officers.
. Proper screening of in-coming / out-going emails/memo/telephone calls.
. Improve management of effective system and maintain all records and
files of the Chairman, CEO, and COO.
. Provides personal request such as travel assistance and accommodation
reservations.
DIGITAL TELECOMMUNICATIONS PHILIPPINES, INC. Feb 2008 up
to Mar 2013
Prov. Engineer / Executive Assistant Quezon City,
Philippines
. Preparation of documents and reports such as COFAC, Pulled out, and
PPLEC monthly reports. Open and Posted Fault Daily/Monthly Report,
Network Fault Monitoring Daily/Monthly Report, FMC Fault monitoring
reports, Unlocated reports, Switch phase restart report, Account-Based
daily and monthly report, Consolidated Report on Error, Waiting &
Holding stage.
. Perform as Logistics Coordinator using SAP system.
. Responsible for submission of network fault ticket in ICMS, work
involves coordination and escalation with RBU team, Access Network
group and switching group to ensure the accurate details of NF during
the occurrence of fault.
. Plant Facility maintenance, work includes the correct uploading of BRAS
and Port assignment per exchange in ICMS. Provides Working lines as per
requested.
. Auto provisioning of Telephone lines staged in ERR, AUT and AUF and
Manual blocking and unblocking of telephone lines staged in OUT.
. Answering and assisting calls of Customer Service Agent to fix
telephone lines staged to ERR, AUT and AUF and in OUT. Ability to
analyze various Service Orders staged in the MSF, ERR and 99 stages and
to implement sensible solutions to prevent unallocated and/or
unbilled/erroneous service features. Using the ICMS. (Integrated
Costumer Management System) as an application for handling subscriber
accounts.
. Performs number releasing, reservation, lock, unlock and change of
availability date and allocates thousands and hundred Series numbers
for new Service/Product.
. Provides the administrative and Business support to the VP of Service
Delivery Group and to the Provisioning group Manager.
. Assist in managing executive's internal and external schedules and
coordinating all travel arrangements
. Provides General Administrative tasks such as screening in-coming / out-
going emails/memo.
OVERSEA HARDWARE CO., INC. Sept 2007 - Feb
2008
Sales Coordinator Mandaluyong City,
Philippines
Assist the sales team in sales bookings, deliveries and collection.
Consolidation of sales records data and other sales/marketing related
reports.
Process documentation in preparation for the delivery/shipment of
products to the customers.
Handling of telephone inquiries and telemarketing of company's
products and services.
Providing sales support in the preparation of proposals, quotations
and correspondence to customers.
Assisting clients directly with the preparation for accreditation.
Attend to customer visits, bookings, promotions and collections.
Helps in developing new customer relationships.
JBRC CONSTRUCTION April 2006 - Feb
2007
Liaison Officer / Secretary Ilocos Norte,
Philippines
. Responsible for all project transactions related to employee concerns
and complaints
. Responsible for handling of communication related to employee salary
and benefits
. Ownership of managing and supporting financial transactions from banks
as well as safe-keeping and filing all pertinent documentation
. Support the Manager/Owner in preparation of documentation related
project proposals including attending project bidding meetings
BOUNTY AGRO VENTURES INC. May 2002 - Jan 2006
NORTHEASTERN LUZON OPERATIONS
Administrative Assist/Sales Coordinator Santiago
City, Philippines
. Responsibilities include managing incoming and outgoing phone
transactions and walk-in inquirers
. Managing purchases and expenses for branches
. Preparation and coordination of weekly/monthly sales reports
. Project status updates for bookings, coordinating and invoicing
. In-charge in the monitoring, checking and preparing reports for the
branch attendance (including the staff's VLs, SLs, OBs, Insurances,
Loans, and other concerns).
. In-charge in the safe keeping and proper filling of important office
documents and assisting with reports to the Branch Manager
DIGITAL TELECOMMUNICATIONS PHILIPPINES Jan 1999 - May
2002
REGION 2 OPERATIONS
Staff Assist. Technical Operations Santiago
City, Philippines
. Responsible for all incoming/outgoing phone transactions with
customers including dissemination and filing of related documentation
. Prepares, checks and monitors branch attendance.
. Coordinates and reports any technical system status with the group
concern.
. Petty cash fund custodian.
. Purchases and replenishes branch various expenses.
. Prepares Weekly and Monthly reports.
VITARICH CORPORATION, REGION 2 OPERATION April 1996 - Jan
1998
Admin Assistant/Sales Coordinator II Santiago
City, Philippines
. Entertains incoming/outgoing transactions on phones and walk-in
inquirers.
. In-charge in the incoming/outgoing documents (dissemination,
implementation, proper filling).
. Coordinates and prepares sales transaction for the day
. Prepares Weekly/ Monthly Sales Reports.
. Monitors, checks and prepares the branch attendance.
. Petty cash fund custodian. Purchases and replenishes branch various
expenses.
SKILLS
. Excellent oral and written communication skills
. Skillfull in Secretarial functions, Calendar coordination, Organize
and co-ordinate meetings, Travel Planning/Event Coordinating
. Knowledgeable with the use of the Microsoft Office Tools (Outlook,
Word, Excel, Power Point and Access)
. Confident with the use of Windows Operating System Platforms
. Able to use diverse computer (both client-server and web-based)
systems to enter, manipulate and retrieve data.
. Familiar with various software and hardware platforms such as ICMS,
NEAX and AXE Switches.
. Fluent in English, Tagalog, Ilocono
TRAININGS / SEMINARS / ACTIVITIES ATTENDED
. System's Application Program (SAP) Training (Logistic's Coordinator)
. Telephone Excellence & Winning Attitudes at Work (Telex & WOW)
. Telecoms Overview Seminar (TOS)
. Training in Appreciating Products & Services (TAPS)
. 5S workshop
. Effective Habits & Building Seminar (EHBS)
. Time Check: Time Management Seminar (TMS)
. MS Powerpoint Presentation
. MS Proper Work Ethics
EDUCATION & PERSONAL
. 1992 - 1996 Bachelor of Science Computer & Information Systems, St
Paul University in Tuguegarao City
. 1992 - Secondary Education - La Salette University, Santiago City,
Isabela
. 1988 - Primary Education at La Salette University Child Learning
Center, Santiago City, Isabela
. Born in Santiago City, Isabela, Philippines on December 23, 1974.
Single. Roman Catholic. Filipino
Contact this candidate