Customer Service Supervisor
Resume:
Brian D. Pierce
*****.******@*******.***
Lehigh Acres, Fl 33974
PROFESSIONAL PROFILE
Process-driven, Production Management Professional with twenty years
experience in manufacturing. Effective supervisor able to provide
direction and lead large teams toward attaining company goals while
maintaining daily scheduled production requirements. Strong background in
the implementation of cost reduction and plant improvement measures through
various lean and six sigma values.
SKILLS SUMMARY
. Supervise and coordinate activities of workers
. Ability to meet production schedule while implementing continuous
improvement initiates
. Sustain and improve work place metrics: safety, quality and delivery.
. Develop and support implementation of Lean Principles.
. Plan and oversee the layout of equipment and production facilities.
. Conduct root cause analysis and implement team recommendations for
process improvements.
EMPLOYMENT HISTORY AND SELECTED ACCOMPLISHMENTS
Artur Express
2013-present
Dispatcher
Work from home, dispatch of trucks for a fleet of over 350. Plan and carry
out customer service activities. Increase driver load miles, decrease empty
miles. Gain driver retention and recruit new drivers. Maintain accurate
location of drivers and report to customers tracking info.
Advanced Technology Service
2011-2013
Site Supervisor
Support customer maintenance needs. Direct the manufacturing maintenance
team to provide service for down machines. Support company goals of
introducing continuous improvement, and cost savings, and support the goal
of zero injuries. Monitor machine metrics and complete R.C.A to improve
machine uptime.
John Deere Harvester Works/c.o. Volt Technical Services
2010-2011
Module Leader
Provide leadership for 2 different modules. Support JD-QPS, monthly 5S gap
control, DTRs, Continuous improvement, SAP. I am very active in working
with engineering regarding several upcoming line modifications. Lead
multiple C.I. project teams
FKI Logistex, Manufacturing Systems Division
2006 - 2009
FABRICATION AND MAINTENANCE SUPERVISOR
Supervise teams in both the fabrication and maintenance departments.
Implement strategies to support corporate metrics of safety, quality,
delivery and cost. Analyze production requirements and efficiently place
workers to meet daily manufacturing schedule.
. Supervised over twenty employees for a 24hr / 6 day a week operation
. Maintenance supervisor for 250,000 sq ft building with manufacturing and
office spaces.
. Participated in 4 Kaizen Events in the past calendar year, production
cost reduced $2.1 million.
. Directed vendor and supplier base cost reduction initiatives in both
departments.
. Developed initial energy conservation program. Current projected
savings: $250K annually
. Support and improve operations on a daily basis.
Pier - Sev Enterprises, Normal IL 2002 - 2006
PRESIDENT
Developed business model and managed operations that included sales,
fabrication and distribution of equipment for the sporting goods industry.
Expanded into automotive tooling (jig & fixture) development and
fabrication industry.
. Achieved Mitsubishi Certified Vendor Status.
. Designed and constructed fixture to increase service part throughput 4X
at Mitsubishi Motor Manufacturing NA.
. Marketed products in 5 major school and daycare catalogues.
Metal - Fab, Champaign, IL
OPERATIONS MANAGER 2000-2002
Provided leadership in meeting customer delivery requirements while
maintaining purchasing, HR, manufacturing and scheduling functions
. Reduced plant injuries through improved training and awareness.
. Designed and introduced new "snow cab" to Sears Craftsman tractor line.
. Developed new employee handbook and training manuals.
. Re-aligned facility equipment to meet ever-changing customer
requirements.
Mitsubishi Motor Manufacturing, Normal, IL
1991 - 2000
GROUP LEADER / PRODUCTION SUPERVISOR
Managed union associates to meet daily production requirements.
. Programmed and maintained robot performance to reduce downtime.
. Implemented changed from MIG brazing to gas flux process.
. Led 3 Quality Circle Award groups focused on downtime and cost savings.
PROFESSIONAL TRAINING
Six Sigma greenbelt training, ISO 9000, Quality Circle Leadership, Zenger
Miller Leadership Series, Fork Truck Certification, Group Leader Training,
Occupational Programs Training, Diversity Training, Motoman Robotics
Training, Energy Audit
EDUCATION
Southern Illinois University- Aviation Technology 1983
Illinois Central College- Business 1984
Community Affiliations / Volunteer Work
Humane Society of Central Illinois - Led trip to rescue Hurricane Katrina
animals
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