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Customer Service Supervisor

Location:
Florida
Posted:
November 09, 2014

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Resume:

Brian D. Pierce

*** **** ****

acgn3r@r.postjobfree.com

Lehigh Acres, Fl 33974

314-***-****

PROFESSIONAL PROFILE

Process-driven, Production Management Professional with twenty years

experience in manufacturing. Effective supervisor able to provide

direction and lead large teams toward attaining company goals while

maintaining daily scheduled production requirements. Strong background in

the implementation of cost reduction and plant improvement measures through

various lean and six sigma values.

SKILLS SUMMARY

. Supervise and coordinate activities of workers

. Ability to meet production schedule while implementing continuous

improvement initiates

. Sustain and improve work place metrics: safety, quality and delivery.

. Develop and support implementation of Lean Principles.

. Plan and oversee the layout of equipment and production facilities.

. Conduct root cause analysis and implement team recommendations for

process improvements.

EMPLOYMENT HISTORY AND SELECTED ACCOMPLISHMENTS

Artur Express

2013-present

Dispatcher

Work from home, dispatch of trucks for a fleet of over 350. Plan and carry

out customer service activities. Increase driver load miles, decrease empty

miles. Gain driver retention and recruit new drivers. Maintain accurate

location of drivers and report to customers tracking info.

Advanced Technology Service

2011-2013

Site Supervisor

Support customer maintenance needs. Direct the manufacturing maintenance

team to provide service for down machines. Support company goals of

introducing continuous improvement, and cost savings, and support the goal

of zero injuries. Monitor machine metrics and complete R.C.A to improve

machine uptime.

John Deere Harvester Works/c.o. Volt Technical Services

2010-2011

Module Leader

Provide leadership for 2 different modules. Support JD-QPS, monthly 5S gap

control, DTRs, Continuous improvement, SAP. I am very active in working

with engineering regarding several upcoming line modifications. Lead

multiple C.I. project teams

FKI Logistex, Manufacturing Systems Division

2006 - 2009

FABRICATION AND MAINTENANCE SUPERVISOR

Supervise teams in both the fabrication and maintenance departments.

Implement strategies to support corporate metrics of safety, quality,

delivery and cost. Analyze production requirements and efficiently place

workers to meet daily manufacturing schedule.

. Supervised over twenty employees for a 24hr / 6 day a week operation

. Maintenance supervisor for 250,000 sq ft building with manufacturing and

office spaces.

. Participated in 4 Kaizen Events in the past calendar year, production

cost reduced $2.1 million.

. Directed vendor and supplier base cost reduction initiatives in both

departments.

. Developed initial energy conservation program. Current projected

savings: $250K annually

. Support and improve operations on a daily basis.

Pier - Sev Enterprises, Normal IL 2002 - 2006

PRESIDENT

Developed business model and managed operations that included sales,

fabrication and distribution of equipment for the sporting goods industry.

Expanded into automotive tooling (jig & fixture) development and

fabrication industry.

. Achieved Mitsubishi Certified Vendor Status.

. Designed and constructed fixture to increase service part throughput 4X

at Mitsubishi Motor Manufacturing NA.

. Marketed products in 5 major school and daycare catalogues.

Metal - Fab, Champaign, IL

OPERATIONS MANAGER 2000-2002

Provided leadership in meeting customer delivery requirements while

maintaining purchasing, HR, manufacturing and scheduling functions

. Reduced plant injuries through improved training and awareness.

. Designed and introduced new "snow cab" to Sears Craftsman tractor line.

. Developed new employee handbook and training manuals.

. Re-aligned facility equipment to meet ever-changing customer

requirements.

Mitsubishi Motor Manufacturing, Normal, IL

1991 - 2000

GROUP LEADER / PRODUCTION SUPERVISOR

Managed union associates to meet daily production requirements.

. Programmed and maintained robot performance to reduce downtime.

. Implemented changed from MIG brazing to gas flux process.

. Led 3 Quality Circle Award groups focused on downtime and cost savings.

PROFESSIONAL TRAINING

Six Sigma greenbelt training, ISO 9000, Quality Circle Leadership, Zenger

Miller Leadership Series, Fork Truck Certification, Group Leader Training,

Occupational Programs Training, Diversity Training, Motoman Robotics

Training, Energy Audit

EDUCATION

Southern Illinois University- Aviation Technology 1983

Illinois Central College- Business 1984

Community Affiliations / Volunteer Work

Humane Society of Central Illinois - Led trip to rescue Hurricane Katrina

animals



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