Customer Service Sales
Resume:
Kevin J. Marcelli
North Royalton, OH 44133
**********@*****.***
Summary
Ambitious Warehouse Service Manager with more than 8 years
of management experience in a wholesale warehouse as well
as the retail management industry. Applies strong
analytical and critical thinking skills to solve complex
operational as well as customer service issues.
Highlights
* Sales Oriented
* Inventory Control
* Troubleshooting and problem solving
* Dedicated
* Staff Retention
* Demonstrated Leadership
* Results Driven
Employment
Service Manager March 2010- Present
Amarr Garage Doors, Independence, OH
* Received incoming shipments and reviewed contents against
purchase order accuracy.
* Conducted monthly,quarterly and yearly inventories of
warehouse stock.
* Carefully selected,developed and retained qualified
staff, as well as trained new staff as needed.
* Provided thorough supervision for day-to-day operations
of facility in accordance with set policies and guidelines.
* Making local deliveries to customers as business dictates.
* Forklift Certified.
* Responsible for acquiring new business as well as
retaining business.
GENERAL MANAGER February 2007- March 2010
Dominos Pizza, Troy, N.Y.
* Minimized staff turnover through appropriate selection,
orientation, training, staff education and development.
* Developed and arranged continuing education opportunities
for all staff to increase knowledge and skills.
* Displayed quality customer service and demonstrated
leadership in a fast paced ever changing environment.
* Instituted measures to establish a safe and sanitary
company compliant environment.
* Inventory Control.
SALES LEAD January 2005-December 2006
The Sports Authority Albany, N.Y.
* Answered customers questions and addressed problems and
complaints in person and via phone.
* Opened and closed the store, which included counting cash
drawers and making bank deposits.
* Offered exceptional customer service to differentiate and
promote the company brand.
* Offered direction and gave constructive feedback to
motivate team members.
SUPERVISOR, GENERAL MANAGER July 1998-December 2004
Klein’s All Sports Clifton Park, N.Y.
* Addressed customer inquiries and resolved complaints
* Determined staff promotions and demotions and terminated
employees when necessary.
* Reorganized the sales floor to meet company demands.
* Directed and supervised employees engaged in sales,
inventory-taking and reconciling cash receipts.
* Completed weekly schedules according to payroll
guidelines.
Education
Schenectady Community College
REFERENCES FURNISHED UPON REQUEST
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