Building Services Specialist-Front End Manager- Vault Supervisor

Diane Knox

*** ********** ****, *******, ** *****

Cell 404-***-**** ( *******@*****.***

Qualifications Profile

Solid experience in operational support services within the home

improvement retail industry.

> Adept in organizational management and building support services

> Supervised up to 40 employees during operational positions

> Awarded "Employee of the Month" five times

> Received "Marvin Ellison Award" from the Vice President of The Home

Depot for above and beyond customer service

> Corporate building support specializing in batteries, elevators,

lift equipment, store equipment, and tube systems

> Technical proficiency in Microsoft Office and Total Maintenance

Systems-Facility Source

Education and Credentials

College Education

Georgia State University - Atlanta, GA

Experience

The Home Depot, Atlanta, GA

BUILDING SERVICES SPECIALIST, 2001 - 2013

Analyzed and authorized repairs and replacement of in-store equipment for

2,000 stores within the United States and the Virgin Islands.

. Expedited and managed 100 purchase and work orders per week, on

average, for various types of equipment.

. Served as a liaison between Regional and Store Managers and equipment

vendors.

. Gathered and researched historical data such as aging, cost, and

lease end.

. Authorized repairs and/or new equipment purchases by analyzing

historical costs of repairs versus new equipment costs.

. Created a system for tracking lift-equipment batteries that provided

accurate age and cost data.

. Responsible for exchanging, obtaining, and removing of temporary and

seasonal equipment.

. Reconciled vendor accounts ensuring closing of orders and payments

within the company policy.

. Aided in the creation of the specialist position by recognizing the

needs of more extensive research to better service analysts and

stores.

. Gained knowledge of repair requirements on all store equipment used

in operations prior to promotion to specialist.

. Specifically requested by Building Services Manager for specialized

projects.

The Home Depot, Greater Atlanta Area, GA

FRONT-END MANAGER, 1991 TO 2001

Worked in various positions in The Home Depot Retail Stores.

. Gained knowledge of operations management while reporting directly to

the Operations Manager.

. Managed and trained 40 employees consisting of five head cashiers, 25

cashiers, and 10 lot associates.

. Responsible for management of front-end operations which included

check-out, loading, and returns.

. Audited cash and created daily bank deposits and tills.

. Involved in new-hire interview process.

. Recommended staff for promotions.

. Achieved the lowest "Bad-Checks" rate within the district for two

consecutive years.

. Adhered to corporate guidelines and excelled in customer service.

. Performed various functions within the store including custom orders,

expediting, receiving, and returns to vendor.

References

Joe Madison Home Depot 770-***-**** x 15109 / cell 404-***-****

Mary Awtrey Cbeyond cell 770-***-****

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