Customer Service Marketing
Resume:
Katherine Force
Lauder Avenue Toronto, Ontario M*P-1S2 647-***-**** E-mail: ********@*******.***
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Profile
Recent Graduate of Sport Marketing and Events Post-Graduate program in the event and recreation field
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with practical experience in the ‘Not for Profit’ sport environment, administration, marketing and brand
management, and event execution.
Acted as a role model to youth as a coach, inspiring their personal development and team spirit.
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Strong organization skills and computer skills with proficiency in Microsoft Office (Word, Excel,
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Outlook and PowerPoint), Photoshop, Internet, and social media marketing applications such as
Facebook and Instagram
Other assets: Valid Driver’s Licence, owns a reliable vehicle, secretarial skills, exceptional interpersonal
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and communication skills (written and oral),bondable and able to work flexible hours.
Active athlete in variety of sports including triathlons, golf, basketball and snowboarding.
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ACADEMIC QUALIFICATIONS
Sport Marketing and Events Post Graduate • George Brown • 09/2013 – 08/2014
Coursework: Marketing, Sponsorship, Digital Marketing, Brand Awareness, Finance, Events, Not-for-Profit
Bachelor of Arts Honours in Psychology- Minor in Kinesiology • York University • Toronto, ON • 2008 -
2012
Coursework highlights: Addiction in Contemporary Society, Introduction to Eating Disorders, Current Issues
in Mental Health, Women and Society, and Concept of Males and Females in the West, Developmental
Psychology, Sport Psychology, Abnormal Psychology • Anatomy • Physiology • Sociocultural Perspectives of
Kinesiology • Coaching- The Art and Science
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WORK EXPERIENCE
Sport Statistician • Mattamy Athletic Centre- Global Spectrum •Toronto,ON • 2014- Present
Live stats inputting and analysis for varsity Basketball and Volleyball
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CIS/OUA Box Scores
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Sales Associate/Run Club Instructor • Rosedale Running Room • Toronto, ON • 2014 - Present
Assist with daily operations of retail and customer service
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Plan and deliver run club clinics to participants
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Event Coordinator • Toronto Sport and Social Club • Toronto, ON • 2010 – April 2014
Acted as a program liaison
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Planned, administered and ran recreational sports for adults
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Womens High Performance Analysis (Intern) • Canada Basketball • Toronto, ON • January 2014- April 2014
Movement and statistical analysis for Olympic and club level women’s basketball
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Prepared for national athlete training camps across Canada
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Coach/Team Leader/Guest Speaker • Coach Approach • Melbourne, VIC Australia • Feb 2013 – Aug 2013
Provided the tools and skills necessary for personal player growth and teamwork development
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Encouraged sport participation and development among youth to promote healthy living and confidence
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Recreation and Culture Customer Service • Town of Newmarket • Sept 2012- Feb 2013
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Front desk work registering and administering customers in recreational activities throughout the
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community
Answering phones, taking messages, setting up meetings, directing patrons
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Worked with seniors coming back from heart attacks and strokes to bring back confidence through fitness
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and recreation including track walking
Receptionist • Fitness Connection • Sept 2012 - Jan 2013
Welcomed members
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Assisted with daily operations; answering calls, taking messages etc
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Signing up new members, taking payments, cancellations, booking meetings
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COMMUNITY VOLUNTEER ACTIVITIES
Midget Girls Basketball Coach • Vaughan Basketball Association • Maple, ON • 2012– 2014
Provided emotional support and guidance to female players with personal issues.
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Acted as a role model for youth-aged females
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Provided the necessary skills and tools needed to excel as a female athlete
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Soccer Convenor • King City Minor Soccer League • King City, ON • 06/2011 – 08/2012
Organized and oversaw the co-ed youth soccer league
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Timing Coordinator • Ironman Canada • Muskoka, ON • 08/2012 – 08/2012
Organized a team of volunteers for race day to assist with manual timing of event
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Demonstrated time management, crisis management, problem solving, organization and teamwork skills
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Youth Fitness and Health Promoter • Horizons for Youth Shelter Home • Toronto, ON • June 2010- December
2010
Acted as role model toward youth
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Educated youth on healthy living habits and positive self living
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Co-op Student • Eva L Dennis Public School • King City, ON • 01/2006 – 05/2006
Completed a co-op placement in a kindergarten classroom
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Supported students with assignments and performed grading and activities
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Skills Summary and Certifications
CPR and First Aid
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National Certified Coach in Canada
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Snowboard Instructor (CASI- level 1)
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Canfit Pro Fitness Instructor Specialist
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Schwinn Certified Spin Instructor
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Communication skills
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Crisis and problem solving skills
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PERSONAL INTERESTS AND ACTIVITIES
Current activities focus on personal wellness and fitness including running, cardiovascular and weight
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training, and competing as a triathlete
Past Junior National Athlete Basketball
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Travelled to Australia and New Zealand to participate in a different sport culture and experience new
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culture and lifestyle
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