Customer Service Representative
Resume:
Wanda Hodkiewicz
Columbia Heights, MN. 55421
*******@*****.***
Summary of Skills:
Document formatting: keyboarding skills, letter reports and forms.
Word 2000/2007/2010: Microsoft word processing software document and
formatting skills.
Business communications: writing skills and problem solving.
Medical Terminology I & II: Understanding medical terms.
Medical insurance coding: skills in the medical coding systems.
Medical office procedures: filing, billing and correspondence.
Insurance billing and coding.
Business Human Relations: interpersonal skills, customer's attitudes and
behaviors.
Education:
Minneapolis Community Technical College 2002-2005
Degree in Medical Secretary
Certificate in Insurance Coding
Employment Experience:
TCF Bank
4/15/13 thur current
Brooklyn Center,/ Plymouth, MN.
Contact Center/customer service/call center
Level 2 - customer service agent
Answers inbound calls in a high volume environment.
Researches and resolves customer service questions, inquires, requests and
problems in an accurate, timely and empathetic manner.
Provides a high level of customer service in accordance with policies and
guidelines.
Effectively analyzes every situation and determine an appropriate solution
and response.
TempForce Agency
Federal Reserve Bank - 10/201*-**-**-**** (contract thru temp agency)
Downtown Minneapolis, MN.
Customer Service Representative
Data Entry into Microsoft word 2007, using the SIEBEL program and Treasury
Direct (TD) program.
. Respond to and resolve general and specific inquiries from customers
by phone.
. Follow established procedures to provide answers and resolve problems
of varying complexity.
. Understand and apply guidelines and regulations, internal policies,
and procedures.
. Meet established quality measures for accuracy, timeliness, and
completeness.
. Utilize multiple software applications to retrieve and relay relevant
customer information.
. Support and assist customers with understanding of policies and
procedures.
. Set up and maintain customer records. Keep accurate records and
documents.
Activstyle Inc. -2/7/2005-7/20/2012
Minneapolis MN. 55421
Sales Assistant/Customer Service representative
Sales of DME medical supplies.
Data Entry into Microsoft Word 2007, using the TIMS program.
. Assisted sales representative with sales and work load.
. Processed order requests by telephone, fax, and e-mail from customers.
. Understand product line and how they are used by the customer.
. Respond immediately to customer questions on product line.
. Assisted in coverage of incoming telephone calls.
. Track order throughout procedure and delivery.
. Collaborated with other departments to establish new accounts and
handle requests for new products.
. Prepared credit memos for products that needed to be returned.
. Documented customer's complaints.
. Assisted in handling the needs of sales representatives to expedite or
insure timely delivery of scheduled shipments.
. Provided support to sales/customer service manager as necessary or as
requested.
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