Customer Service Representative
Resume:
**** *** ****** **, ***** Springs, GA *****
******.******@*****.***
Autumn Quiring -Schall
OBJECTIVE
Seeking a position at a company which can utilize my exceptional human capital: accounting abilities,
attention to detail, strong work ethics, organizational talents and advanced computer skills.
EXPERIENCE
2014 – 2014 Brickstream Corporation Norcross, GA
Accounts Receivable Accountant (June 2014 to Current)
Processing of all customer billing and distributing corresponding executive reports on a weekly basis.
Additional tasks include emailing all processed invoices and monthly statements notifying customers of
their account status.
Commission calculations for internal employees based on order status, cash received against ope n
invoices, and against a list of various exceptions.
Responsible for establishing policies and procedures for third party credit insurance for new and current
customers, including creating our existing credit application, as well as requesting new policies, assigning
limits, maintaining hard copy records and processing past due status reporting per our policy
requirements.
Contacting customers worldwide regarding payment status of outstanding past due balances.
Responsible for application of all customer cash receipts to corresponding invoices.
2008 – 2014 Arkadin Collaboration Services Atlanta, GA
Accounting Specialist (July 2010 to February 2014)
Responsible for all calculations of service resellers and Channels Partners, including buy-rate and / or
percentage based structures; Auditing previous calculations and service contracts for accuracy,
determining discrepancies, and taking corrective action; Provide all necessary supporting documentation
for these calculations to internal departments including Accounts Payable for payment to be issued and
the Channels team for distribution to their points of contact.
Complete weekly and final month end reconciliations for 8 active corporate bank accounts; Provide daily
cash reporting for all bank accounts, separated by type of funding, i.e. receivables, other payables, rent,
sales tax, payroll, etc.; Maintain records of all banking transactions for daily reporting and month end cash
actual and forecasting through Microsoft Business Planning and Consolidation (BPC).
Processing of general ledger journal entries relating to Ac counts Receivable including worldwide
intercompany reconciliation, recharges, and netting; Entry of all monthly banking fees; Maintenance of all
Accounts Receivable reconciliations; Research and submit for approval potential account write -offs and
customer refunds based on delinquency and balance amounts; Processing of bankruptcy claims,
following customer Chapter 7 or 11 filings as well as application of payments issued directed from
bankruptcy courts.
Create and maintain supporting documentation for all assigned tasks, customer-based and corporate
alike; Training and support for on-boarding peers as a part of a shared services workflow; Tea ching and
assisting our cash collections team in customer accounting research and use of Microsoft Navision;
Provide back-up support for Accounts Payable.
Responsible for all customer and intercompany payment application through automatic and manual
posting; Processing of all credit cards on a bi-monthly basis using Authorize.net for U.S. customers and
Global Payments for Canadian customers, while maintaining PCI compliance; Maintenance of all open
credits available for application; Research and reconciliation of all unapplied funds; Issue all
intercompany invoicing for up to 10 other subsidiaries on a monthly basis.
Accounts Receivable Specialist (August 2008 to July 2010)
Responsible for customer collections and billing discrepancy resolution for several market area locations.
Point of contact for customer payment questions and concerns, including fulfilling requests t o update
customer credit card data.
Assisting in billing tasks on an as needed basis.
2006 – 2008 Cedars-Sinai Medical Center Los Angeles, CA
Research Coordinator (October 2007 to April 2008)
Co-author of several publications stemming from research work conducted, including “Cognitive
performance of subjects undergoing flumazenil, hydroxyzine, and gabapentin treatment of alcohol
dependence” and “Neuropsychological findings and work function in alcohol dependent subjects.
Screening potential research participants to assist the Principal Investigator in determining eligibility for
our project.
Coordinating multiple departments to ensure study protocol is accurately followed.
Setting up and maintaining advertisements for study recruitment.
Submitting study protocol amendments for review by the Internal Review Board.
Maintaining all prior duties under previous position description.
Research Associate II (August 2006 to October 2007)
Collecting, processing, entering and filing all study data regarding particip ant alcohol use and their
cognitive abilities; Processing of biological samples ensuring JCAHO and HIPPA guidelines are followed.
Running laboratory equipment to evaluate study participant drug use, including ethyl glucuronide and
stress hormone levels throughout their study participation.
2005 – 2006 QuickBooks Merchant Services, an Intuit company Calabasas, CA
QuickBooks Online Customer Support Advocate (May 2006 to August 2006)
Sole responsible party for receiving, processing, documenting, and redirect ing when necessary all online
feedback channeled through customer software or Intuit’s online support page for all departments.
Providing further assistance not obtained through direct customer or technical support.
Build training documentation and run new hire training for our division of Intuit to allow representatives to
efficiently navigate through all QuickBooks and Point of Sale softwares to assist customers with their
credit card processing needs and eliminate technical errors;
Schedule, coordinate and facilitate refresher courses for seasoned employees on an as needed basis to
ensure they have the most current policies and procedures in order to determine customer issues and
alleviate customer concerns.
QuickBooks Tier 2 Technical Support (November 2005 to May 2006)
Diagnosing potential credit card issues, data transmission from the customer’s internal business network
to the card issuing bank for funding of processed transactions.
Guiding merchants in linking their account to the proper data file s, teaching processing methods for online
web stores allowing them to conduct business via internet.
Assisting customer service representatives on basic software support, as well as company policies,
procedures and following Visa and MasterCard compliance and processing regulations.
Merchant Service Customer Service Representative (February 2005 to November 2005)
Advising business owners in the processing of all major credit cards, using QuickBooks Merchant
Services.
Assisting merchants in fully utilizing the features of their QuickBooks software to best meet their business
needs and accommodate their end-user technical ability.
Hands on training with new representatives prior to their release on the call center floor and teaching
them where to locate helpful resources when needed.
2004 – 2005 Countrywide Home Loans Simi Valley, CA
Collections Counselor
Collections work for subprime mortgage loans that are 30 to 60 days delinquent.
Processing of electronic transactions for customers looking to make immedia te payments to remedy their
accounts.
Scheduling repayment plans based on clients’ financial status to cure accounts.
1999 – 2004 Boys & Girls Club of Simi Valley Simi Valley, CA
Office Clerk / Data Entry
Daily duties include monetary deposits, maintaining physical payment ledgers outside of computerized
software, extensive paperwork processing and filing, assisting parents and members at the front counter
or via phone, first aid, contacting parents when their child was not in attendance, and facility tou rs for
prospective parents and their children.
Entry of payments and member/parent information into a customized MS Access database; Assisted
database creator/manager in building and customizing said database.
Collections work regarding member accounts for all past due amounts including monthly phone calls and
sending of invoices.
Billing of subsidized child care agencies for underprivileged families receiving government aid.
Operate an electronic “check -in” system for approximately 400 children per day.
EDUCATION
2003 – 2006 California State University, Northridge Northridge, CA
Bachelors of Arts, Psychology
Participating in the Southern California Conference for Undergraduate Research Conference 2005 at the
University of California, Riverside resulting in published research. “The Effects of Distraction on Anxiety
and Test Performance.”
1998 – 2002 Moorpark Community College Moorpark, CA
General Education
Completed all General Education requirements, as well as a variety of courses that stirred my o wn
additional personal interests.
PROFICIENCIES
Softwares
W indows 7 and XP.
Microsoft Office 2010 and 2007.
Microsoft Lync 2013 and 2010.
Microsoft Dynamics: Great Plains (GP).
Microsoft Dynamics: Navision 5.0.
QuickBooks, including Enterprise, Premier, Pro, Online Edition, and Point of Sale.
Business Objects XI and 6.0 for SQL reporting.
Adobe Acrobat including Standard 6.0, Standard 9.0 and Professional 7.0.
Additional Skills
Alphabetic 45 wpm with 100% accuracy.
10-Key 196 kpm with 98% accuracy.
Problem-solving focused resulting in one-stop resolution.
Very organized with a strong attention to detail.
Contact this candidate