Customer Service Project Manager

CAREER OBJECTIVE: Executive Administrative Management & Support

PROFILE

Motivated self-starter with college degree and 10+ years executive

administrative experience supporting senior executives. Strong

organizational and customer service skills. I am proficient in Microsoft

Office applications. I am also creative, resourceful and flexible. Adept

quickly to grasping issues and attend to detail while maintaining a view

of the complete picture. Capable of juggling multiple projects and

achieve on-time completion. Communicate logically and clearly with the

ability to establish rapport with all levels of management and staff.

SKILLS SUMMARY

(General Office Management (Scheduling Control (Written

Documentation

(Report Preparation (Budget & Requisitions (Confidential Document

Handling

(Workflow Prioritization (Project Management (Travel Coordination

(Records Management (Presentation Preparation (Strategic Planning

(Team Coordination (Research & Analysis (Executive Support

PROFESSIONAL EXPERIENCE

08/14/13-Pres Financial Aid Office Associate, Prince George's Community

College

Provide direct administrative support to the Director of Financial Aid and

assist office staff with administrative, clerical and travel support.

Manage and track cost sharing commitments and requisitions; independently

respond to inquiries, complaints and concerns from students and visitors;

Research to resolve problems. Document meeting minutes; provide financial

aid assistance to current, transfer and prospective students. Assist

students in completing their financial aid applications. Receive and review

required documentation necessary to process student financial aid package.

Scan and link required documentation to student records. Contact students

to inform them of additional or corrected information needed to continue

the verification process of their request for financial aid. Handle

telephone inquiries from students and parents in regards to the status of

student's financial aid.

10/06-4/12 Administrative Assistant, Bethany Evangelical Lutheran Church

Served as first point of contact for Bethany Lutheran Church when receiving

guests and incoming calls with a professional and friendly demeanor.

Provided administrative support to the Pastor, Council Leaders and Church

Members. Acted as Liaison when providing answers and making decisions

within necessary guidelines provided by the Pastor and the Church Council.

Interfaced with vendors, suppliers and the community when ordering

supplies, information retrieval, equipment maintenance and other resources.

. Placed calls on behalf of the Pastor or Council Members in regards to

coordination of prayer chain when members are ill, hospitalized or if

there is death in the Parish.

. Sorted and distributed daily incoming and outgoing mail.

. Prepared correspondence, reports, newsletters, bulletins and

announcement inserts.

. Maintained and established office files.

. Prepared, maintained and posted master calendar of building

activities.

. Assisted with requests for emergency assistance needs, Food Pantry and

Utility Assistance Referrals to local social service agencies and

churches.

. Updated and maintain member information and mailing lists using a

computer-based program while ensuring confidentiality.

. Prepared forms and records for baptisms, confirmations, communion,

weddings, funerals and transfer of membership.

. Coordinated Use of Space lease agreements and calendar.

. Monitored and assist leasing clients on day of event.

10/05 - 6/06 Project Manager / Strategic Planner, NCI Information

Systems, Inc.

Hired to manage and oversee daily operation of the Army-Wide Microsoft

Enterprise License Agreement. Developed and facilitated new agreements to

address the Army's evolving enterprise-wide IT requirements. Composed and

provided guidance into the creation of policy processes that directly

impacted the utilization of the ELA with an objective of managing assets,

efficiently reducing costs, administering and distributing benefits while

promoting Army objective and goals.

. Developed briefing material to present to Army leadership

. Researched hardware and software requirements to host MS eLearning

Solutions

. Facilitated with MS Coordinators to arrange Hands-On Labs and

Productivity Sessions

. Served as Action Officer (AO) for Army NETCOM IPD Director to plan

and coordinate Annual

Army Microsoft Symposium

. Worked with MS ELA Core Team to complete action items assigned to

team body

. Interacted with clients and Army Command leads via the license

approval process

. Provided IPD Director with monthly overall analysis of usage and

mismanagement of MS ELA

licenses at both the Army Command and Enterprise level.

10/03 - 10/05 Executive Assistant, Booz Allen & Hamilton

Performed dedicated executive management support to Department of Homeland

Security (DHS) SAFETY Act Director and staff. Established and maintained

electronic and paper filing system. Managed and coordinated Director's

schedule. Prepared and submitted weekly report of program's activities to

DHS Science & Technology Directorate. Attended and participated in program

and administrative staff meetings. Summarized meeting and action items as

assigned and provided attendees with final version. Tracked and updated

action items assigned to the Director from DHS Headquarters.

. Arranged and Coordinated In-house Meetings

. Prepared and submitted expense reports

. Scheduled and arranged domestic and international travel

. Reviewed applications for eligibility for SAFETY Act coverage

. Managed Director's ASTM Association database

05/02 - 10/03 Administrative Analysts, EG&G Incorporated

Provided liaison and administrative support to the Homeland Security

Program. Conducted new hire orientations and ensured proper set up of

office and computer equipment. Ordered and maintained office supplies and

equipment. Prepared and submitted travel expense reports. Maintained the

Radiological Dispersal Device (RDD) Library on the EG&G/DOJ Intranet site.

Collected and assembled input to weekly and monthly reports. Arranged and

coordinated extensive on and off-site meetings and teleconferences.

. Reviewed and submitted timesheets

. Maintained Program Manager's Schedule

. Created and updated presentations

. Established and maintained filing system

. Performed Detailed Assignment to Department of Homeland Security

Personnel Security Division

. Assisted staff in preparing expense documentation

05/99 - 05/02 Computer Graphics Assistant, Paradigm Technologies, Inc.

Served as assistant to the Graphic Illustrator and providing support to the

staff. Created and designed briefing slides to be incorporation into

presentations to customers. Utilized graphic software programs to touch-up

and manipulate scanned images, photos and documents. Originated and

updated charts and graphs.

. Developed and designed slides for customer presentations

. Originated and updated charts and graphs

. Assembled and composed Company proposals

. Composed, designed and assembled presentations for Program's Captain

. Maintained maintenance performance record on graphic department

equipment

05/96 - 05/99 Secretary / Support Staff, Technology Service Corporation

Provided clerical and administrative support to the staff members of the

Engineering Department. Created a variety of technical and graphic

documentation.

. Prepared briefing slides for presentations to customer(s)

. Updated monthly chronological files

. Maintained document and events database

. Performed security and administrative duties for classified program

within Company

EDUCATION

Strayer University's Bachelor of Science, Business Administration Program,

Enrolled

University of the District of Columbia, Associated of Arts, Business

Management Technology, 1997

ASSOCIATIONS

Association of Professional Administrative Assistants, since 2005

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