Warehouse Operations Manager
Resume:
Shannon S. Chapell
*** ******** *********, ** *****
*.*.*******@*****.***
Professional Experience
Diamond Comics Distributors Olive Branch, MS 2011 - Present
Site Manager
Largest worldwide distributor of comics and collectables from vendors such as Marvel, DC, Darkhorse and Cadmus.
11 Managed 100 employees across four departments consisting of three Supervisors, four leads,
ninety-four hourly employees and 35,000 Sku's.
12 Responsible for the receipt, binning, inventory control, quality control, picking of orders, and
shipping of an average of 1 million pieces of product a week to customers.
13 Responsible for operational budgets, creating and implementing stop loss procedures
14 Meeting with Supervisors and Leads weekly to review previous weeks operating reports, Profit and
Loss reports, man-power and action plans for the current and following week.
15 Dailey review of production reports, forecasts and resource loads to ensure profitability.
16 Generating operational reports for upper management review
17 Responsible for reviewing hourly productivity and quality reports.
18 Mentoring of Supervisors and Leads in management techniques and actions.
19 Ensuring compliance of OSHA safety standards thru training and review.
20 Responsible for day to day building walk thru with Department Managers for any safety or
security issues.
21 Initiate root cause and problem solving efforts and assure implementation of solutions
Newbreed Logistics Memphis, TN 2009 - 2011
Receiving Supervisor/Second Shift Supervisor
A third-party logistics company which serves as a warehouse/distribution center for Verizon products
• Supervise 30-50 associates including full-time and temporary personal in a fast paced
400,000 square foot auto-sort distribution center
• Responsible for shipping between 2.5-3 million pieces of Verizon products and
accessories to Big Box stores, Verizon retail stores and directly to customers weekly
• Responsible for the unloading, inspection of product following customers' procedure
matrix, verifying documents, transferring of product from receiving floor to storage area,
or cross dock area to be transferred to shipping warehouse
• Responsible for running hourly replenishment reports and creating pick-tickets for
product to be transferred to shipping warehouse, creating shipping documents,
monitoring of GPS tracking devices on transfer truck and product
• Training and mentoring of employees in the department. Formal training on equipment
(forklifts, RF guns etc…) operational software, safety policies and procedures
• Implementing and monitoring Lean practices and procedures.
• Manage all scheduling for the team and disciplinary action
• Improved the efficiency of the work force by instituting a cross training time frame for all
employees under my supervision so that they became more versatile in accomplishing
duties.
• Upheld safety first
Ampac
Tire Memphis, TN 2003-2009
General Manager
• Started as Warehouse Manager and promoted to General Manager within 8 months and
reported directly to the Regional Operations Manager and Regional Sales Manager
• Supervised a team of 30-40 full-time and temporary employees in a 300,000 square foot
distribution center.
• Shipped 50,000 large cases weekly
• Oversaw the day to day operations of managers and personnel,
• Scheduled daily workloads, performed cycle counts, shipping and receiving,
• Oversaw pulling and staging of customer orders for shipment
Participated in quarterly Kaizen and Lean improvement events with other General
Managers.
• Responsible for operational budgets, creating and implementing stop loss procedures, as
well as developing training and review procedures, mentoring and supervision of staff
• Coordinated with other company warehouses in transferring balancing stock for special
orders across the region and worked with third party carriers in negotiating shipments
throughout the country
• Worked with carriers to ensure imported product was scheduled, received and picked up
on time per Customs regulations
• Created a Safety Award Program for the delivery drivers and the warehouse which
helped take our incident rate from 10 a year to 2 a year the last four years.
• Reason for leaving: Company was purchased
Amarr Garage
Doors Birmingham, AL 2000-2003
Warehouse Manager
• Trained for the position of Warehouse Manager in Memphis, Tennessee and then was
transferred to Birmingham.
• Supervised 40 associates in a warehouse/distribution facility of 200,000 square feet
• Shipped over 10,000 garage door sections and parts weekly.
• Supervised the loading and unloading of stock deliveries and customer shipments,
scheduling personnel, customer service, inventory, placing restock orders and
overseeing pulling and staging of customer orders for shipment,
• Verified shipments to customers as loaded on delivery or LTL trucks.
• Responsible for office operations, receiving orders, petty cash accountability and
maintaining records according to company standards.
• Created a cross check sheet for inspecting each shipment for accuracy and quality control,
to ensure correct and high quality product was delivered to the customer.
• Reason for leaving: Relocated to be closer to family
Roadway
Express Memphis, TN 1996-2000
Dock Supervisor
• Supervised 20 associates on a 100,000 square foot dock with 200 doors
• Supervisor on a floating shift schedule supervising the loading and unloading of company
trucks.
• Responsibilities also included ensuring that the proper loads were going to the correct
destination doors and that load procedures were always followed.
• Maintained supervision over multiple personnel on floating shifts, ensuring the work flow
justified the manpower.
United States Air Force 1986-
1995
Heavy Equipment Operator
• Served as a Heavy Equipment operator in the Transportation squadron while assigned to
several different bases during my nine years of active duty.
• Operated several types of vehicles ranging from forklifts and dozers to tractor trailer
combinations and excavators.
• Supervisor of Trainers on all vehicles during the last three years of service
Skills:
Most types of office equipment, software including MSWord, Excel, Power Point, WMS,
Red Prairie, WMPLUS, AS400, Exceed, RF equipment and most types of warehouse
equipment including, cherry pickers, high reach and boom lifts.
Salary requirements: 75,000
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