Sales /Technician

ALLAN JOHN STEVENSON

Telephone: 519-***-**** *** Colborne St., London, ON N6B 2S5 *************@*****.***

PROFILE

An Electronics Technician performing Installations & Training at customer’s

sites with a common sense approach to supporting and maintaining equipment

that allows clients to operate their systems smoothly and productively.

SUMMARY OF KEY STRENGTHS

Highly personable with excellent problem solving ability

Talent for identifying customer needs and presenting appropriate company product and service

offerings

Able to easily read, analyze, and interpret electronics schematic diagrams & service manuals

Extensive experience in the troubleshooting and repair of electronic circuits and systems,

with emphasis on consumer electronics

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to

increased repeat and referral business

Trained clients how to effectively and efficiently use both software and hardware

Diagnosed and repaired electronic and mechanical component faults in a timely manner with

minimal disruption to business

Provided sales support to sales team and sold preventative maintenance contracts and one time

service visits to clients as well as upgrades

Flexible in job requirements including travel, relocation, working weekends and overtime

Enthusiastic, committed, resourceful; can be counted on to get the job done

Good communication, customer relations and multi-tasking skills

Works well within restricted budgets and always meets tight deadlines and high standards

EMPLOYMENT HISTORY

Field Technician - Arrowgames Inc., Niagara Falls, ON 2013-2014

Installation & training of electronic bingo consoles & terminals across Southwestern Ontario

Field Service Technician - Photon Technology International 2000-2012

Travelled throughout North America and beyond performing installations, training, troubleshooting

repairs and upgrades of entire product line

Quality control, in-house sales, customer support

Field Service & Bench Technician - Wireless Concepts Inc., London ON 1996-2000

Field Service & Bench Technician - Spectrum Communications, London ON 1988-1996

Installation, maintenance and sales support of two-way radios and repeaters systems

EDUCATION AND TRAINING

Ontario Management Development Program (OMDP) – Fanshawe College, London, ON 1990-

2000

Fibre Optics System – Fanshawe College, London, ON 1992-1994

Amateur Radio License - Call Sign..VE3 AQJ, London ON

Electronics General Servicing – Fanshawe College, London, ON 1985-1986

Grade 12 Diploma & Electricity Certificate – HB Beal Secondary School, London ON 1976-1980

PERSONAL INTERESTS: Home Repairs, Fitness & Sports, Reading, Gardening, Chess

Contact this candidate