Customer Service Representative
Resume:
NOUSHAD ALI N
Email:
acgmpm@r.postjobfree.com
Phone:
**/***(3),AKG
NAGAR,YAKKARA
PALAKKAD, KERALA
OBJECTIVE
Computer Support Specialist, Customer Service Representative.
Profile Summary
. Currently having 2.6 years of Customer IT Support Experience
. Currently working in IBM(Contract-Nityo Infotech Services Private Ltd)
as a Application Support Engineer
Work Experience
. Working as Application Support Engineer for IBM in a client site
at(Valapad)Thrissur, from JAN-2013 to Till Date
. Worked as a System Administrator in Maxim Trades Pvt.Ltd., Cochin,from
Feb 2012 to Dec 2012.
Technical Experience-
Operating Systems: Windows9X, Windows2000, Windows XP, Windows Vista,
Windows 7,Windows 8,cobol.
Application software- Adobe reader, Winrar, DVD Convertor, Nero.
Office Package: Microsoft Word, Microsoft Excel, Microsoft Access,
Microsoft PowerPoint, Microsoft Outlook Express
Qualification
Bsc Computer science -Sree Narayana Guru College-2008 with 68%
Core Competencies and Strengths
. Troubleshooting skills - creative problem-solver.
. Organized and disciplined
. Experience in MAXIMO.
Role : Dotnet Customer Application Support Engineer.
Responsibilities:
. Provide L1 level support for clients(Customer Service) in software
application support
. Support experience of Web-sites & Portals.
. Providing chat & E-Mail Technical Help Desk Services support to IBM
Internal End Users and External Commercial Account End Users across
India.
. Create, manage and follow up on incidents and work orders using
ticketing management software Maximo
. Identifying and addressing complex usability problems.
. Escalate non resolved issues to the development team.
. Excellent Problem Solving and Customer Service Skills
. Supporting for Laptop application trouble shooting issues
. Downloading report dumb
. Software Computer troubleshooting
. Analyse issues reported by clients.
. Co-ordinate with the development team for early closure of issues.
. Resolving application related issues of Printer, Scanner and
troubleshooting issues
. Log incidents to different 3rd party suppliers and constantly chase up
for updates and quicker resolutions to minimize the overall downtime
and to have overall greater productivity.
. Taking care of the various project escalations, timely call resolution
within the SLA
. Remote Infrastructure support and phone support delivery
. perform problem cause analysis
. Resolve routine customer problem within deadline.
. Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem
determination, creativity and analysis.
. Understanding of Operating Systems
Role : System Administrator
Duties and Responsibilities
. Planned and implemented infrastructure using Windows operating
systems: Windows XP, 2000 Server, 2003 Server and Windows 7
. Configured and maintained existing Windows servers and computers:
NT/XP/2000, 2003 and 2008.
. Practised preventive maintenance to prevent failures.
. Responsible for monitoring server condition and status 24/7.
. Planned and implemented alert and escalation process in the event of
server malfunction.
. Update and maintain hardware inventory as per company policy.
. Responsible for servers backup and data integrity.
. Responsible for securing the servers.
. Ensured updates and patches are reguraly installed.
. Create purchase requisitions for IT hardware/software.
. Review of servers and applications log.
LANGUAGES KNOWN
ENGLISH-READ,SPEAK,WRITE
MALAYALAM- READ,SPEAK,WRITE
TAMIL- READ,SPEAK,WRITE
PERSONAL PROFILE:
Father's Name : Mr. D.NOORMOHAMMED
Date of Birth : 19th Sept. 1986
Sex : Male
Marital Status : Single
Nationality : Indian
Residential Address : 19/158(3), akg
nagar,murikkavu, yakkara, palakkad.
Alternate Email : acgmpm@r.postjobfree.com
Declaration:
I hereby declare that the above-furnished information is true and correct
to the best of my
Knowledge and belief.
Place: PALAKKAD
Date:
NOUSHAD ALI N
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