Customer Service Sales

Lydia Harris

** * ****,******, ** 84084503-***-****

OBJECTIVE: Seeking a challenging position with a professional organization that will benefit

from my excellent interpersonal skills; ability to motivate others and strong discipline in

order to drive business success ultimately qualifying me for increased responsibility.

CUSTOMER SERVICE/SALES EXPERIENCE

Receptionist Dannon May 2011-Present

Answering phones, customer service, cashier, filing, payroll, excel spreadsheets, greeting guests, setting appointments,

drafting letters,proficient in all computer programs, word, internet, excel,powerpoint

Nationallink Nov 2012-April2013

Data Entry, phone customers, quality customer service, correct paperwork for quality assurance and resolve issues

Customer Service Representative-Insurance Auto Autctions Jan 2012-Sept 2012

Dispatcher,Answering phones, cashier,customer service skills, Microsoft, excel programs, enter and write titles, deal

with difficult customers

Servicelink Quality Assurance Agent October 2010-May 2011

Quality assurance on mortgages, entering detailed information on documents, customer service

Wedding Coordinator/Event/Receptions July 2009-Sept 2010

Coordinate weddings and handle several wedding details, manage staff and guests, handle high volume chapel and

stressful situations

Marketing Coordinator/Events/Personal Assist./Promoter June 2008-April 2009

Persuade vendors for gift giveaway, Coordinate and run events in nightclubs, create fliers, presentations, promote,

budget, sales, office work, organize meetings, care for my bosses special needs

Independent Sales Representative Sept 2007-June 2008

Help individuals purchase affordable health insurance, assist clients in important decision process

REI Sales Associate Sept 2006-July 2007

Share product knowledge including features and benefits of apparel and gear with clients.

Support and motivate internal REI team with positive energy and ambitious sales objectives

Assist clients in finding best decision for outdoor goals, step in when needed

Gold’s Gym, Lead Box Rep June 2006-Sept 2006 Marketing, sales, established

new accounts with key advertisers

Ko’olina Chapel, Singer Sept. 2003-April 2006

Attentive to needs of bridal party, including wedding etiquette, Ko’olina Chapel procedures and individual

Preferences during the ceremony

Managed time sensitivity, including a high volume of weddings per day, while maintaining each bridal

Party’s unique needs

Found creative solutions to unforeseen situations.

Diffused anger, managed expectations and calmed bridal party by providing excellent customer service.

House of Hong, Bartender June 2003- April 2004

Created a marketing strategy that increased overall new customer prospects by 85 %.

Mixed exotic blended drinks, served customers while accurately tracking their tabs, multi-tasked over 200 orders per

hour.

Blue Arrow Catering Sept. 1999-Jan2000

Sold weddings, elaborate parties & events with budgets ranging from $15-$65K.

Up sold wedding elements such as: accent colored linens, better quality hors-d’oeuvres,water fountain

Contracted with outside vendors to include negotiating price, optional services like time commitment, center

pieces, ice sculptures, sit-down dinners with wait staff, dance stage with band or dj

Parking permits, delivering and handling crew

Photography Experience

J. Wedding Inc: Japanese Wedding Photographer. May 2002-March 2004

Utilized artistic training to become the most frequently requested photographer in the company.

Ball Studio September 2000-December 2001

Managed studio, including operations, budget, reservations and venues. Photographed families, seniors, couples, &

children. Encouraged sales of family portraits and individual subjects with matting and frame services. Created new

marketing concepts, designed window displays, proofed all advertising copy

Craig Huston Photography October 2000-December 2001

Youth Sports, Annuals, large groups.

Cashman Photo May-September 2000

Lead Wedding Photographer for sales and customer interaction.

EDUCATION

Oregon State University, Corvallis, OR Bachelor of Science Degree Earned 2001

Areas of Study: Photography, Japanese, International Relations

Key Accomplishments: Social Director for Co-op House, Oregon State Rowing ‘Crew’ Team, International

Internship in Edinburgh, Scotland

Snow College, Ephraim, UT Associate of Science Degree Earned 1997

Areas of Study: Zoology, International Relations, Japanese

Key Accomplishments: Japanese club, Track & Field, Water Polo

Contact this candidate