Customer Service Manager
Resume:
Houston, TX *****
*************@*****.***
713-***-**** Cell
Maria Gonzalez
Objective To obtain a property management position in which I can apply my industry
knowledge & experience to establish a career and grow with a successful
company.
Qualifications Bilingual: English, Spanish (read, write & speak fluently)
Reliable, hardworking, professional
Work experience 2012-2014 WLS Interests Houston, TX
Rubicon Apts – Property Manager
Job duties include: Managing 302 units, HUD financed mortgage
required REAC inspections, management reviews, monthly reporting,
manage make ready schedule to decrease number of down units.
Increaseed & stabilized occupancy from 70% to 97% in 4 month period
while improving collections and cleaning up property to prepare it for
sale.
Started with WLS as Assistant Manager at Northbrooke Apts & was
promoted in 2012.
2011-2012 CNC Investments Houston, TX
Cherry Creek Apts - Assistant Manager
Job duties included: Researching delinquent ledgers, collecting past
due balances, posting rent, making bank deposits, filing evictions &
performing lockouts, walking move outs & creating final account
statements, leasing, preparing lease & renewal documents, close out
reports and resident retention with a focus on customer service.
Decreased average monthly delinquent from 15K to 3K.
2004-2011 Frost Arnett Houston, TX
Collection Specialist
Job duties included: calling debtors for collection purposes and
recovering long term medical debt, researching and updating debtor
accounts in database, heavy customer service required.
1996-1999 Gatesco Houston, TX
Timberline Forest Apts -Property Manager
Job duties included: Managing 66 units (1 person office), leasing
apartments, filing evictions, collecting rent, walking property, answering
phones, taking work orders, pleasantly dealing with all resident
concerns through strong customer and problem solving skills.
Education 1990-1994 Bellaire High school Houston,Tx
References Available upon request
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