Customer Service Representative

Trenda Taylor

** ******** *** . **** *******, RI 02893 . 401-***-**** .

********@*****.***

PROFILE: Results oriented professional with years of experience

providing Customer Service, including handling confidential

information. Knowledgeable of office functions with a solid

background in customer relations and healthcare field. Proven

ability to deliver high quality work and excellent customer

satisfaction. Exemplary skills in organizing, prioritizing and

managing with maximum efficiency.

HIGHLIGHTS OF QUALIFICATIONS:

. Many years of experience in customer service and meeting customer

needs

. Possess excellent communication, outstanding interpersonal and strong

analytical skills

. Experience in serving culturally diverse populations

. Maintain and develop positive relations with customers

. Exceptionally strong in team environment as well as ability to perform

effectively as an individual

. Problem solver

SKILLS AND EXPERIENCE

CUSTOMER SERVICE:

> Greeted customers

> Resolved customer complaints

> Demonstrated ability to listen effectively to customers

> Provided efficient and professional service

TELEMARKETER / LOAN INTERVIEWER:

> Explained products, services and customer concerns

> Obtained customer information: name, address, etc.

> Answered questions and advised customers regarding loan

screening

> Interviewed loan applicants obtaining personal and financial

data

> Examined information to assure accuracy of loan applications

EXPERIENCE:

Dial America Warwick, RI 01/2005 -

06/2005

Telemarketer

Moneysworth Cranston, RI 03/2002 - 09/2002

Loan Interviewer

AT&T Communications Providence, RI 02/1989 -

12/1989

Customer Service Representative

References Available Upon Request

Contact this candidate