Project Manager Quality Control
Resume:
Rosemary Cantrell
ROSEMARY CANTRELL
Phoenix, Arizona 85022
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COMPUTER SKILLS
• • • •
Netware Administrator Prism Deploy Novell ZENWorks ZENWorks snAppShot
5.1 Editor 4.02 Application Launcher 2.7 2.7
• • • •
Word 97, 2000 Excel 97, 2000 Windows 2000 Windows NT
(Certified Expert) (Certified Expert) Professional, MCP
• • • •
Outlook 2002 Access 97, 2000 PowerPoint 97, 2000 Imanage 5.3
• • • •
Rightfax 6.0, 8.01 Summation 2.7.2 Sanction 2.5 CompareRite
• • • Citrix •
Law 5.0 Catalyst (Certified Upro Print Folder
Trainer/Project
Manager/Search
Specialist)
• • • •
Relativity Trial Director 5.1 DVDx Video Comptia Project+
Conversion Certification
• • • • Relativity
Catalyst CR – Concordance 10, Livenote 10
Certified Trainer, Certified Certified
Certified Project Administrator Administrator
Manager, Certified
Search Specialist
EXECUTIVE SUPPORT
• • •
Budget Analysis Financial Reports Human Resource Issues
• •
Forecasting Vendor Contract Negotiating
MARKETING
• • •
Mass Mailings Sales Analysis Database Management
• • •
Market Research Product Launching Campaign Development
WORK EXPERIENCE
October 1, 2012 Ricoh - Legal Document Services
To Position: Relativity – Product Manager
Present This position is responsible for managing imaging, coding and electronic data
discovery projects. The project manager plans, schedules, and controls activities
to fulfill objectives by applying technical and managerial skills to satisfy project
requirements. The project manager coordinates and integrates team and
individual efforts and builds positive professional relationships with clients and
associates. The Project Manager is ultimately responsible to the company for the
client satisfaction of their projects.
JOB DUTIES AND RESPONSIBILITIES
• Provides direction and schedules for all work on projects required to meet
client requirements.
• Develops and maintains a system to support project decisions.
• Maintains control of projects while fostering and developing a team
environment.
• Resolves differences in opinion among stakeholders.
• Anticipates and mitigates project risks.
• Creates project documentation: Scanning Instructions, Coding Manuals,
H:\My Documents\resume.doc
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Rosemary Cantrell
EDD processing instructions, Technical Specifications, Decision Logs, and
other related materials.
• Plans and leads project meetings.
• Documents project progress and communicates internally and externally on
an ad-hoc and scheduled basis as required.
• Formalizes all project communications, instructions and change orders.
• Responsible for managing the relationship and projects that are outsourced
to authorized coding and EDD vendors.
• Meets with internal and external clients for project planning and updates.
• Responsible for coordinating the shipment of images and the return of coded
data between LDS and authorized coding vendors.
• Responsible for performing quality control reviews of coded data that is
returned from outsourced coding vendors prior to releasing work product to
LDS clients.
• Responsible for reviewing and authorizing coding vendor invoices and
resolving billing difficulties with authorized business partners
• Responsible for resolving issues and questions between the Digital Support
Group, Coding Partners, operations and clients.
• Performs other duties as assigned.
.
September 2009 Ricoh - Legal Document Services Phoenix, Arizona
to Position: Project Manager
September 30, 2012 This position is responsible for managing imaging, coding and
electronic data discovery projects. The project manager plans,
schedules, and controls activities to fulfill objectives by
applying technical and managerial skills to satisfy project
requirements. The project manager coordinates and integrates
team and individual efforts and builds positive professional
relationships with clients and associates.The Project Manager is
ultimately responsible to the company for the client satisfaction
of their projects.
JOB DUTIES AND RESPONSIBILITIES
• Provides direction and schedules for all work on projects
required to meet client requirements.
• Develops and maintains a system to support project
decisions.
• Maintains control of projects while fostering and
developing a team environment.
• Resolves differences in opinion among stakeholders.
• Anticipates and mitigates project risks.
• Creates project documentation: Scanning Instructions,
Coding Manuals, EDD processing instructions, Technical
Specifications, Decision Logs, and other related materials.
• Plans and leads project meetings.
• Documents project progress and communicates internally
and externally on an ad-hoc and scheduled basis as
required.
• Formalizes all project communications, instructions and
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Rosemary Cantrell
change orders.
• Responsible for managing the relationship and projects that
are outsourced to authorized coding and EDD vendors.
• Meets with internal and external clients for project planning
and updates.
• Responsible for coordinating the shipment of images and
the return of coded data between LDS and authorized
coding vendors.
• Responsible for performing quality control reviews of
coded data that is returned from outsourced coding vendors
prior to releasing work product to LDS clients.
• Responsible for reviewing and authorizing coding vendor
invoices and resolving billing difficulties with authorized
business partners
• Responsible for resolving issues and questions between the
Digital Support Group, Coding Partners, operations and
clients.
• Performs other duties as assigned.
.
December 2008 DLA Piper LLP Phoenix, Arizona
to Position: IT Technician/Litigation Support
• Local IT support including deployment of PCs and 2nd tier
August 2009
application support
• Training Legal Assistants and Attorneys on Litigation,
Discovery, and eDiscovery applications and services
• Remote site technology support
• Trial Presentation development
• Proactively monitor upcoming activity
• Litigation database design, construction and maintenance
• File formatting conversion strategies
• Assist Litigation Practice Technology Manager in staying
current with latest trends in their subject matter area(s)
September 2006 QUARLES & BRADY LLP Phoenix, Arizona
to Position: Litigation Support Specialist
• Firmwide Resource for complex technical litigation support
November 2008
• Training Legal Assistants and Attorneys on Litigation,
Discovery, and eDiscovery applications and services
• Remote site technology support
• Trial Presentation development
• Proactively monitor upcoming activity
• Litigation database design, construction and maintenance
• File formatting conversion strategies
• Assist Litigation Practice Technology Manager in staying
current with latest trends in their subject matter area(s)
January 2006 PHOENIX COLLEGE Phoenix, Arizona
to Position: Adjunct Instructor for LAS 229
• Organize and prepare exhibits for an electronic trial,
Present
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Rosemary Cantrell
arbitration or mediation using a trial presentation program
such as Sanction.
• Prepare a law-related oral presentation using Microsoft
PowerPoint (Office 2003).
• Prepare the structure of common legal documents using
Microsoft Word (Office 2003).
• Manage information for several matters, persons and events
with varying relationships to the firm using computerized
docket and calendaring systems using Amicus Attorney.
• Manage billing activity using a computerized billing system
using PC Law.
• Understand the benefits of using an integrated litigation
support program using
• Summation iBlaze.
• Describe the ethical issues unique to the use of computers
in the law office.
• Understand the importance of computer security issues.
August 2002 QUARLES & BRADY LLP Phoenix, Arizona
to Position: Legal Technologist/Application Support Analyst
• Review and test new Applications for Deployment on the
August 2006
Network
• Repackage Software for network deployment utilizing
Prism or snAppShot
• Create objects using Netware Adminstrator 5.1 for
deployment through ZEN Works
• 2nd Level Support for HelpDesk Personnel
• Litigation Support: Summation and Sanction Case
Management
November 2000 QUARLES & BRADY LLP Phoenix, Arizona
to Position: National Software Support Specialist
• Provide software and hardware support to users at all levels
August 2002
in person, on the telephone and utilizing remote
communication software
• Master software and hardware that the firm maintains
• Special Project: Summation and Sanction cases
• Log calls and solutions into Heat v 6.01
• Review and test new software applications
• New Hire Training – for core applications
• Word Training Manual – put together for attorneys
August 1999 LEWIS AND ROCA LLP Phoenix, Arizona
to Position: Technical Support Analyst
• Provide software and hardware support to users at all levels
November 2000
in person, on the telephone and utilizing remote
communication software
• Master software and hardware that the firm maintains
• Special Project: Design firm forms in InForms
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Rosemary Cantrell
• Set-up telephones and voicemail
• Log calls and solutions into Track It
• Review and test new software applications
• Assist in providing follow up training for software
applications
November 1989 BROENING, OBERG & WOODS, ESQ. Phoenix, Arizona
to Position: Paralegal and System Administrator
• Researched, negotiated and configured mini-networks
December 1991
• Negotiated an alternative system resulting in overall savings
of $75,000
• Provided hardware and software support for 6 IBM/PC
mini-networks
• Performed traditional paralegal duties
EDUCATION PEPPERDINE UNIVERSITY, December 1993
Bachelor of Science – Business Administration
UNIVERSITY OF PHOENIX, November 2005
Master of Science – Computer Information Systems
REFERENCES PROVIDED UPON REQUEST
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