Customer Service Sales

Steven Anderson

*** ********* **. 256-***-****

Madison, AL 35758 **********@*******.***

GENERAL MANAGER

Experienced management professional with experience in leading successful teams in sales, operations and

finance. Able to develop and maintain long-term relationships with employees, customers, and vendors. Excellent

interpersonal skills and work well with others. Skilled in providing motivation to diverse teams. Skilled in cost

control, inventory management, customer relationship management, and giving presentations.

AREAS OF EXPERTISE

Consultative Sales Team Building Employee Development

High-Level Sales Proficiency Detail-Oriented Goal-Oriented

Strategic Planning/Analysis Leadership Skills Communication Skills

Business Development Sales Management Operations Management

KEY ACCOMPLISHMENTS

Awarded “Sales Associate of the Month”

Member of #1 Kia store in Southeast Region for multiple years.

Spearheaded “Worst – to – First” transformation.

Led sales team to increase revenue from $300k to $3.9 million in 2 years.

KEY SKILLS

Develop and execute strategic sales plans, create succession plans and effectively manage performance.

Create employee development plans to drive sales and provide top-notch customer service.

Manage, train and supervise sales force of 30+ associates.

Finance, contract and close auto sales using effective sales techniques while raising CSI scores above division average.

Utilized Business Development Center to generate new business.

Complete paperwork within required timeframe with highest level of accuracy.

Work closely with other departments to ensure a well-rounded customer service experience.

Communicate effectively with customers to explain financing options, warranties and service procedures and policies.

Maintain positive relationships with new lending institutions to secure competitive interest rates and financing

programs.

Comply with federal, state and local regulations.

Train and develop sales team on customer service, finance and lease programs.

PROFESSIONAL EXPERIENCE

Home Depot, Huntsville, AL 2014 – Present

Outside Sales Representative

Century Auto Group, HUNTSVILLE, AL 2013 – 2014

Pre-Owned Sales Manager

Jim Bishop Chevrolet, TUSCUMBIA, AL 2011 – 2013

Sales Manager

Serra Kia of Gardendale, GARDENDALE, AL 2010 -2011

General Sales Manager

Steven Anderson Resume, Page 2

University Auto Group, HUNTSVILLE, AL 2006 – 2010

Finance Director (2009 – 2010)

General Manager (2006 – 2009)

Bill Penney Toyota, HUNTSVILLE, AL 2002 – 2006

Sales Manager/Finance Manager

Bill Heard Chevrolet, HUNTSVILLE, AL 1997 – 2002

Finance Manager

EDUCATION & TRAINING

GMPP Warranty Training

Easy Care Warranty Training

JM&A F&I Legal and Ethical Standards

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