Customer Service Sales
Resume:
Caitlin Holwell
** ********** ********, ****** *******
*******.*******@*****.***
Education
**** ******** ******* *** ****** Experience Training, Disney Institute, Orlando Florida, USA
2008-2009 Public Relations & Communications, Professional Graduate Certificate, Humber College, Toronto,
Ontario.
2005-2008 Bachelor of Arts, Childhood and Social Institutions, University of Western Ontario, London.
Summary of Skills
• Well advanced and competent knowledge of Microsoft Office computer programs such as Outlook Express,
Microsoft Word, Excel, PowerPoint and inDesign.
• Completed NLS, AST, qualified in first aid and CPR, as well as a bronze cross examiner and defibrillator.
• Skilled at writing, reporting, and public speaking.
• Professionally media trained as a corporate spokesperson.
• Excellent interpersonal and analytical skills, as well as extremely honest, reliable.
• Knowledge of teamwork, co-operation, understanding and the ability to adapt to different personalities and
individuals has been attained through job experiences, team oriented sports, and other extracurricular activities.
• Experienced in Social Media, including Twitter, Facebook, YouTube, LinkedIn, and Industry Blogs.
• Advanced knowledge of CNW, MediaNetCentral, MediaVantage, FPinfomart, Cision, Vocus, Spredfast, Radian6,
and several other communications and social media tools.
Relevant Experience
April 2013 – October 2013 Public Relations & Communications – St. Joseph’s Health Care, London, Ontario
Contract position, representing Regional Mental Health Care London and St. Thomas for a duration of 6 months,
responsible for communications and public affairs overseeing the transition and opening of the new Southwest Centre for
Forensic Mental Health in Elgin County. Soft responsibilities include daily clippings packages, liaising with local media
and politicians, coordinating printed marketing materials and the production of several informational videos featuring
senior leadership members. Also an active member of the Legacy, New Beginnings, and Transformations boards.
December 2010 – January 2013 Media Relations – RBC Royal Bank, Head Office, Toronto, Ontario
Working directly with the Global Head of Media Relations in the Corporate Communications department of the Royal
Bank of Canada’s head office. Responsible for issues management (preparing and distributing issues statements to the
media) daily coverage reports, writing and distributing press releases, creating client-specific media lists, and
maintaining professional relationships with local and national media outlets, reporters, editors, and journalists. Also a
member of the enterprise Social Media team managing RBC’s Twitter, Facebook, YouTube, and LinkedIn accounts. Soft
responsibilities include constant media monitoring, writing articles and newsletters for the RBC website, and maintaining
relationships with clients and vendors.
Caitlin Holwell 519-***-**** Pg. 2
September 2009 – September 2010 Communications Coordinator– Summit Lodge & Spa, Whistler, B.C.
Responsible for aiding and participating in marketing and sales campaigns, preparing proposals and contracts for the
Director of Sales, monitoring and updating hotel website on a daily basis, provide weekly sales report, as well as
identifying, creating, and maintaining positive relationships with companies and business partners. Also worked directly
with clients such as VANOC, Resort Municipality of Whistler, and the International Bobsled, Luge, and Skeleton
Federation throughout the 2010 Vancouver Olympic Games.
May – July 2009 Public Relations Intern – Four Seasons Resort, Whistler, B.C.
Member of the Four Seasons marketing and PR team working closely with the Director of Public Relations, Director of
Marketing, and Director of Sales. Responsible for attaining and tracking media coverage, creating, designing, and
distributing weekly advertisements and promotions and writing internal newsletters. Soft responsibilities include writing
news releases, liaising with local media, and creating marketing campaigns.
2007 - 2008 Early Childhood Educator – ABC Daycare, London, Ontario
Planning and teaching early childhood curriculums for infants, toddlers, and junior kindergarten. Responsibilities include
creating weekly education plans, preparing meals, as well as writing and administering reports based on set criteria. Working
one on one with special needs children is also a primary responsibility.
2002-2007 Program Director/Counselor, Planet Kids, Milton, Ontario
Responsible for all children that attend the camp. Planning out a week at a glance for a specific age group. Organizing
the week, making it fun and enjoyable for the campers, as well as supervising all counselors on staff. One of two staff
members to be promoted from counselor to Program Director within one year of employment.
2003-2005 Lifeguard/Swimming Instructor, Town of Oakville, Oakville, Ontario
Responsible for all patrons in the pool area as well as creating a safe and fun swimming environment. Planning
classes and programs for swimming students and overseeing all students and instructors on a weekly basis. Interacted
with several media outlets following a safety related incident in May 2004.
Volunteer
• Volunteer with the London Special Olympics Golf Team.
• Volunteer annually for the Toronto Firefighters Christmas party and parade.
• Worked with the Toronto Fire Services and Sick Kids Foundation on several occasions including toy drives and
fundraising events.
• Worked with Variety Village and The Toronto Professional Firefighters Association in order to raise money to fund
programs for children with special needs.
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