Customer Service Representative

Chimere A Smalls **********@*****.***

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*** **** ** ******, #***, New York, NY 10128 347-***-****

OBJECTIVE: To obtain a position where my skills and experience can be utilized

EXPERIENCE:

November 2013 – July 2014 ITS Enterprises Inc., New York, NY / Atlanta GA

Virtual Administrative Assistant

• Answer and direct all calls

• Resolve Customer questions and concerns

• Handle client inquiries by phone or e-mail

• Send out requested information to customers

• Handle billing and accounting

• Maintain a calendar and set up meetings

• Manage contact lists and customer spreadsheets

• Make travel arrangements

• Prepare and ship proposals and meeting materials

October 2013- January 2014 Macy’s Herald Square, New York, NY

Seasonal Sales Associate

• Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving

options and advice on meeting those needs

• Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's,

and the purchase

• Ensuring that fitting rooms are ready for customers by promptly clearing merchandise and returning it to the proper

area of the selling floor

• Maintaining selling floor presentations, and restocking them as needed

• Learned Macy's systems and procedures to enhance selling efficiencies and complete support duties

• Handle all returns and purchases on the cashier courteously and professionally

• Responsible for achieving personal sales goals and Star Reward goals

• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer

• Be knowledgeable of and perform sales support functions related to POS procedures

• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order

to communicate it to the customer

May 2012 – November 2013 Viera Hentek, MD Internal Medicine. New York, NY

Medical Assistant

• Schedule appointments, receive money for bills, and keep x rays and other medical records in order.

• Key data into computer to maintain office and patient records

• Interview patients, measure vital and record information on patient’s charts

• Prepare treatment rooms for examination of patients and handing instruments and materials to doctor as directed

• Operate electrocardiograph (EKG), and perform routine laboratory test. (EKG. Phlebotomy, Urinalysis, Throat

Cultures and Glucose)

• Perform secretarial tasks

• Insurance Verification, claims denials and reimbursement.

January 2007 - February 2010 ACS/E-Z Pass Call Center, New York, NY

Chimere A Smalls

Page 2

Customer Service Representative

• Document pertinent information on the computer and answer phones and respond to customer requests

• Provided service to customer according to Company’s standards, keeping customers informed of work progress

• Provided good customer service by actively listens to customers, acting in a courteous, friendly, and helpful

manner

• Processed customer’s membership and penalty payments by accepting currency and other forms of payment

• Answer phone calls quickly, returning message promptly.

July, 2006 – January, 2007 Daffy's, Inc., New York, NY

Sales Associate

• Ensured customer receives outstanding service by providing a friendly environment, which includes greeting and

acknowledged every customer, maintained solid product knowledge and all other aspects of customer service

• Checked out customers in an efficient, accurate and pleasant manner to ensure their satisfaction

• Operated cash register to finalize sale and handled all forms of tender to complete transaction.

• Assisted floor manager with processing and replenishing merchandise and monitoring floor stock

May 2004 - January 2006 Skechers USA Footwear, New York, NY

Sale Representative

• Obtains footwear of specified style, color, and size from stock.

• Asks customer shoe size or measures customer's foot, using measuring device.

• Helps customer try on shoes, observes and questions customer about fit, and feels customer's feet through shoes to

ensure fit.

• May stretch shoes, using hand stretcher, or insert insoles or instep pads to improve fit .

• May sell related products, such as handbags, hosiery, shoetrees, and shoe polish.

September, 2001 – June, 2002 Lenox Hill Hospital, New York, NY

Medical Clerk / Volunteer Service

• Greeted patients

• Answered telephone, copied, faxed, and filed

• Scheduled patient appointments

• Entered proper documentation of all pertinent data

• Pickup and drop off deliveries to different departmental service

• Verified patient benefits for scheduled patients prior to service

EDUCATION:

• 2012 Mandl College - Dean’s List

• Ability to perform clinical procedures, including urinalysis, venipuncture, EKG and vital signs, Certified in CPR.

• Knowledge of medical terminology, anatomy and physiology

• Proficiency in medical office procedures and practices

• Strong administrative skills, including Word, Excel, PowerPoint, Outlook Calendar, Medisoft,Epic, ICD.9, CPT

Guidelines, QuickBooks

• Ability to understand and implement applicable directions, policies, regulations and procedures, HIPPA and OSHA

• Excellent communication, teamwork and interpersonal skills

• Ability to Plan and Organize, Self-Development, Integrity and Trust, Superior Customer Relations

May 2011 – July 2013 Mandl School College of Allied Health

AOS Degree in Medical Assistant (Graduated July 19, 2013)

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• Reference: Furnished on request

Contact this candidate