Engineer Service

Nivedita Amaranth Upadhyay

*/** **** *********, **** Hawa Hira Park, Kurar Village Malad East Mumbai-

400097

Maharashtra

*********@******.***

Mobile No. 981-***-****

OBJECTIVE

" A career with a progressive organization that will use my education, skills,

abilities and experience in an executive capacity, where I can effectively contribute

to operations in any capacity that best matches my skills and experience. "

PROFESSIONAL SUMMARY

Having good communication skills, dedication, hard-working and leading activities.

Ability to take on new tasks and learn new technologies in a fast-paced work

environment.

High level of commitment to achieve the best and work for long term relationship.

EDUCATION

Academic

B Com Graduate with Second Class from Mumbai University in March 2007

H.S.C. - with First Class from Mumbai University in Feb 2004

S.S.C - with Second Class from Mumbai University in March 2002

TOTAL EXPERIENCE: 5 YEAR

PROFESSIONAL EXPERIENCE

Company : Just dial Limited (May 2012 - till date ) as a (Service Executive)

Work Profile:

Remote User support using VNC Viewer.

Handling calls of users, assigning calls to engineers

Daily & Monthly IT Infrastructure Report to prepare.

Desktop & Laptop Inventory Management of 1500 users.

Given a daily task to keep a track of 20 engineers' productivity sending daily,

weekly and monthly reports as well as PAN India

Keeping a track of productivity of other IT departments like Telecom, systems &

network team.

Additional task is to keep a track of Asset (store material) keep a track of vendor

updates for repaired material.

Maintaining stock of cartridge & assets

Coordination with vendor regarding hard ware issue(desktop,laptop,printer,scanner)

Maintaining the attendance Register of the Engineers

Company : CMS Info system Pvt Limited (Feb 2010 - May 2012)

Site: Indusind Bank Ltd as a Vendor Coordinator

Work Profile:

Resolving the First level calls

Handling calls of users, assigning calls to engineers as per location(Pan India)

Daily & Monthly IT Infrastructure Report to prepare.

Desktop & Laptop Inventory Management of 800 users.

Maintaining Asset Tracking

Keeping tracks of pending calls and escalation of the calls accordingly

Calls logging with the respective vendor & keep track of vendor calls

Site: Lodha group of companies: as a Service cordiantor

Attending the calls of users, assigning calls to engineers

Following with Engineer related to closing the calls

Creation & Deletion of email id of the user. & password Reset of Windows login &

email id

Preparing the Daily Report & Attendance sheet of the Enginers

Keeping tracks of pending calls and escalation of the calls accordingly

Site: Aditya Birla Group of Companies as a Service Coordinator

Attending to customers calls and complaints

Assigning the calls to the Engineer

Follow up with Engineer related the issue which need to be closed

Creation to email id & windows ID

Vendor follow up for the assets related issue

Maintaining Inward / Outward register for spares

Daily & Monthly IT Infrastructure Report to prepare.

Desktop & Laptop Inventory Management of 1500 users.

Company : HDFC Bank LTD, Mumbai (JAN 2008 - JAN 2010) as a Service Coordinator (PAN

India)

Work Profile :

Maintain MIS for management as well as (PAN India)

Checking & filling the bills

Coordinating with accounts dept regarding bills. & Follow-up for payments.

Filing and Documentation work.

Monitoring, Verification and Tracking of bills queries. Handling attendance and

salary cheque

Maintaining Inward / Outward register for spares

strengths

Positive Attitude, Hardworking and Honest

Achievement

Best Employee of the year -2014

Personal Profile

Date of Birth : 28 Aug, 1985

Nationality : Indian

Sex : Female

Marital Status : Unmarried

Height : 5.5 inch

Place : Mumbai

Contact this candidate