Customer Service Sales

Alanda R. Scott

**** ******** ***** **. ( Houston, Texas 77084

Phone: 832-***-**** ( Email: ************@*****.***

Sales / Customer Service / Administration

Customer Service and Sales Professional with nine (9) years of progressive

responsibility in sales and customer service. Able to effectively organize

and prioritize tasks to achieve assigned objectives. Dedicated, presistent

and achievement-oriented. Shines in deadline-driven environments and high

stress situations; skilled problem solver. Possess strong English usage and

grammar skills. Proficent in calculating budgets and analyzing/preparing a

diverse range of financial data and reports. Exceptional sales skills with

the ability to prospect for new clients, make contact, qualify, effectively

explain product benefits, and close sales.

Employment History

Real Estate Agent

July 2009 to Present

INTERO REAL ESTATE

Houston, Texas

Successfully conduct all functions related to selling properties including:

prospecting, promoting properties, and marketing. Perform activities to

market skills and self as a Realtor. Network at social/civic events, assess

and implement marketing methods, coordinate Open Houses, and close sales.

Act as an intermediary in negotiations between buyers and sellers. Qualify,

assess needs and financial resources of buyers to determine best matches.

Franchisee/Tax Preparer January

2013 to October 2013

TAX GATOR

Houston, Texas

Skillfully prepared federal income tax returns for businesses and

individuals. Answered questions and addressed concerns related to taxation

and maximizing deductions. Advised clients about investment strategies to

minimize taxes. Handled complex tax and deduction issues with clients;

recommended and performed e-filing when called for. Extensively researched

tax software for the business to determine the most beneficial and

effective software.

Administrative Coordinator July

2009 to January 2013

METRO SERVICE GROUP

Houston, Texas

Coordinated arrangements to send Fire Technicians out for inspections or

repairs. Answered questions and addressed concerns of clients via phone or

e-mail. Basic data entry and filing. Invoicing and follow-ups.

In-home Caregiver July

2005 to July 2009

INDEPENDENT PROVIDER

Houston, Texas

Provided in-home daycare for children while parents were at work or school.

Coordinated and directed household operations that included: finances,

sanitation, and employee relations. Functioned in multiple primary roles as

medic, chef, chauffeur, tailor, housekeeper, and data entry secretary.

Education

LONE STAR COLLEGE, Houston, Texas

2014, Life Sciences Major, Projected Graduation 2015

SAN JACINTO COLLEGE - North Campus, Houston, Texas

2007, Real Estate Certificate

Volunteer

Volunteer, It's My Heart Organization, Houston, Texas

Volunteer, Texas Children's Hospital, Houston, Texas

Fundraiser, Congenital Heart Disease (CHD) Research, Houston, Texas

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