Customer Service Sales

YETTA BELL

**** * ******** ** *** *** LOS ANGELES, CA 90027

Home: 323-***-**** Cell: 213-***-****

*****@*******.***

OBJECTIVE

I would like to obtain a position as a Receptionist/Administrative Assistant, Caregiver, Customer Service Consultant, Sales Rep. or a Telemarketer position.

In Home Supportive Services Los Angeles D.P.S.S. AUG 2012-Present

Paid position taking care of a people with disabilities who choose to live at home rather than be confined in an institution. Position includes taking care of finances, groceries, housekeeping, medicines, doctor’s appointment, personal care and any other things that may come up. This is a part time position. I do my own marketing for positions (cold calling). Right now I take care of two clients at United Cerebral Palsy.

May 28, 2011-Oct 2012

Dyson Media Inc., 17835 Ventura Blvd, Encino CA, 2nd floor, 91326, Supervisor David Burk, 888-***-****

This is an inside sales position done mostly by telephone and email. Sell magazine advertising and TV commercial time to small and midsize businesses all over Los Angeles.

April 3, 2011-May 25, 2011 Out Of Business

G-Tech Bio fuel

I was an Opener for G Tec Bio Fuel Fuels. Persuading people to invest in future algae fuel type. Calling accredited people with a value of a million dollars with liquid capital to invest in the company to build a cleaner environment using an independent fueling source that is easily produced and manufactured. Company failed, laid off.

Sept 2010- March 26, 2011

Temporary position with Core Staff Agency, 2 North Lake Street Pasadena, CA, 626-***-****

Los Angeles Times Stop Save Inbound Call Center: main task was preventing home delivery cancellations by explaining the benefits of home delivery, products that are offered by the LA Times within the paper and lowering the prices of the newspaper. Another very important task was collections of monies owed present and future. In addition we had to find solutions to a variety of home delivery problems.

Appointment Setting and Lead Solutions: “ Leads Made Simple” Home Business, 1400 North Edgemont Street, suite 304 Los Angeles, CA 90027, 323-***-**** owner Yetta Bell

April 2010-Sept 2010:

Clients:

1. All Vendors Locators: Contact businesses who are interested in vending machine placing to accept a call back from the contactor in order to arrange a variety of machine placement, coffee, sandwich, candy, sports, health, soda, water drinks.

2. OSHA Compliance Experts, July 2010-Sept 2010:

Appointment setting for company reps to do a complimentary walk thru of medical facilities to make sure that the company was compliant with OSHA Standards.

3. Life Health Benefits of America Inc., July 2010-Sept 2010

Appointment setter for Insurance Agents, data entry, Customer Service, sales

4. Reading Academy, July 2010-Sept 2010

Taking inbound calls thru auto dialer in order to sell summer reading program

March 2010-June 30, 2010 part time,

I worked for Harvest World Church, the Treasure Chest & National Indian council for the aged Federal Program.

Tutoring children K-6 in reading, math and other subjects in after school classroom setting, also teaching Sunday school, cashier, taking care of second hand store, clerical, phones etc Program ended June 30, 2010

February 21-April 2010

Organic SEO Marketing Group, call center for sales in Search Optimization packages, finding sponsored business ads & links on the right side of Google's first pages, selling business on Search Engine optimization packages starting at $5,000 a year, answering, phones, data entry, emails, everything that is used to make a sale. Company went out of Business

October 2009-January 25, 2010

Bank Of America (K-Force: Temp Agency)

Customer Service call center in their Short Sale mortgage division.

Guided homeowners and agents through the Short Sale process, providing assistance when required to bring them together with a negotiator and appraiser, attempting to postpone the closing date and prevent foreclosure. Contract expired January 13.

May 2009-Aug 2009

AAA Auto Club of Southern California

Customer Service

Took calls from members, resolving billing issues and concerns about existing products, upgrading and offering other products in the AAA portfolio.

Jan 2009 -Feb 2009

Phoenix Services

Customer Service

Called former customers who purchased high ticket consumer products, offering them extended warranties after the original manufacturers warranties had expired. Company went out of business in February 2009.

July 2008-Dec 2008

LOS ANGELES CITY BEAT NEWSPAPER

Customer Service/Sales

Sold display and classified advertising over the phone to small and medium sized businesses. I Completed billing along with customer service for the businesses that advertised with The Los Angeles City Beat Alternative paper. Newspaper went out of business

June 2008- July 2009(part time)

Global Media Group

Customer Service

Cold called businesses to place ads in their publications and on the web, creating the actual display and classified ads, then followed through with the billing and renewals. Company no longer in business.

Nov 2001-May 2008

Recycler Classifieds

(Laid off when LA Times sold The Recycler Classifieds to Sam Zell)

Receptionist/Customer Service

Answered phones and directed customers to appropriate departments, dealing with customer concerns with their classified ads, including payments and billing. I was also responsible for proofreading the classified ads, and assisting walk-in traffic with their ads, taking photos of the vehicles and products being sold. Basically, the he job required considerable multi- tasking skills.

Jan 1999-May 2001

Factor Direct

Fundraising

I made outbound calls to former supporters by seeking additional contributions to various non-profit organizations. I left for a better paying position at the Recycler Classifieds.

Oct 1999-Nov 2001

Aegis Communications

Customer Service/Sales

I Sold AT&T long distance and local service, which involved data entry, faxing, bill analysis, and customer service. Aegis went out of business after Sept. 11th attacks.

Delta Home Loans

November 1998-Dec 2001 (part-time)

Lead Generator

Generated leads for refinancing and mortgage loans.

I left to work at the Recycler Classifieds.

May 2001-June 2003

Precise Marketing

Lead Generator

Lead generator, making calls from the original loan documents, for refinancing, home improvement and debt consolidation loans, assisting the loan officers.

The New York Daily News Sept 87- June 96

September 1987 - June 1996

Telemarketer/verifier/ shift manager

Brooklyn, NY

I worked in the subscription department selling 13 week trial offers to prospects throughout New York City. After a year, I was promoted to head verifier where I checked the authenticity of the subscriptions, making sure that the customers understood their commitment. When I was promoted to shift manager, I was responsible for the entire telemarketing operation. Two years later, I transferred to the classified department, placing classified and display ads for businesses and private parties.

The Las Vegas Review Journal & Sun

Sept 1995-Sept 1997

Customer Service Department

I worked with customers who had placed ads, dealing with their concerns and complaints where I was given responsibility to make monetary adjustments and refunds. On Saturdays I worked in the distribution department resolving missed deliveries and other subscriber concerns.

EDUCATION

Hunter college- New York City Campus- Special Education-1976

LONG ISLAND UNIVERSITY-The Brooklyn Campus

June 1972

Bachelor of Science

Elementary education

BROOKLYN, NY

I graduated with a degree in Education, never scoring below B+. I also went to Hunter College for further credits in education, later teaching Special Education in the New York City school system for 10 years.

SKILLS

I am very Computer literate familiar Microsoft Excel, Word, Outlook, Power Point. I can type 45 wpm.

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