Service Customer

JITENDRA KUMAR JAAT

Village.-Majipura,

POST- Netravas, VIA-Dhod E-mail id: **********@*****.***

Dist. - SIKAR (RAJASTHAN), 332002 Mobile no: +91 - 941**-*****

+91 - 993**-*****

OBJECTIVE

To contribute as a team member in a lively work environment focused on promoting business growth

by providing better worth and service.

PROFESSIONAL EXPERIENCE

Currently working in Dark frames & 69 productions as a Social Media & Digital Marketing

Strategist.

Project Description:

I have worked as a social media analyst in Aegis LTD from September 2013-April 2014.

Worked as a Social Media Analyst which helps the sales team in creating a competitive analysis for

the client’s social media presence, making social strategy for what they have been using the social

media and how they are engaging with the customer.

ACADEMIC QUALIFICATION

DEGREE/CLASS COLLEGE/ Year BOARD/

SCHOOL UNIVERSITY

PGPBM (Analytics) Institute of Customer 2013 Institute of Customer

Experience Experience Management,

Management, Coimbatore, Tamil Nadu.

Coimbatore (TN)

B.Com. Shree Kalyan College, 2011 Rajasthan University,

Sikar Jaipur

INTERMEDIATE(10+2) B.R. Senior Secondary 2007 Ajmer Board of Rajasthan

School Chelasi, Sikar

HIGH SCHOOL Bhaskar Hindi English 2005 Maharashtra Board of

School, Ambavli (E) Secondary Education

Maharashtra

SUBJECTS COVERED

ANALYTICS:

a. Data mining, Text Mining & Business Intelligence

b. Web analytics & Retail Analytics

c. Advanced statistics & Big Data

CERTIFICATIONS _ __

• SQC Singapore certification in Service Quality Management

• IIM Indore certification in Services Management.

• NCC [National Cadet Corps] "B" Certificate.

• DOEACC Course on Computer Concept [CCC] Certificate.

TECHNICAL KNOWLEGDE

SPSS, SQL, MS Excel, MS Access, AEGIS Lisa

PROJECT

• Did market research in Coimbatore on “Car Wash, Car Accessories & Retail fuel outlet” for

Covai Car Crafts to find the feasibility of each.

• To understand the “Brand Consciousness” among rural consumers during the Gramdarshan

Visit in Tamil Nadu.

• Retail field visit: - Visited Big Bazaar, Spencer’s, lifestyle and studied about the consumer

Behaviour, Brand loyalty through medium of survey.

• Banking field visit:- To study the operations of bank with regards to different services

• ITeS field visit: - To study the aspects of IT enabled services.

• Project done on "A study on buying behaviour of urban consumers towards water purifier"

ABOUT MYSELF

• I believe in dreams and achieving it through sincere hard work. Throughout my endeavor I

am committed to highest levels of professional and personal excellence.

• Strengths which help me achieve my goals

Leadership skill

o

o Excellent Coordinator

o Optimistic

o Self-motivated

PERSONAL INFORMATION

• Fathers name : Mr. Surja Ram Jaat

• Mothers name : Mrs. Sunder Devi

• Date of birth : 15th Dec. 1989

• Current Location : E2, 303 New Kunjvihar CHS, Reameh Nagar Amboli,

Andhari West, Mumbai - 400058

JITENDRA KUMAR

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