Customer Service Manager
Resume:
Monica A Roser
*** ********** ******, **. ***** GA 31558
********@*****.***
Objective:
To obtain a job within a growing company where I can best utilize my skills and further my
career in the mortgage industry.
Work Experience:
PNC Mortgage Jacksonville, FL
Junior Underwriter April 2013- December 2013
- Review Income, Credit, Asset & Collateral documents from loan application to determine if they are sufficient for
underwriting
- Condition loans for additional items needed for credit approval
- Verify all supporting documentation matches loan application, if not condition for required documents
- Review underwriting rushes from processing to for underwriter approval
PHH Mortgage Jacksonville, FL
Loan Processor September 2011- March 2013
- Offer exceptional customer service to Borrower, Wealth management bankers and Financial Advisors
- Obtain documentation from the borrower to gain loan approval
- Order and review title, appraisal and Insurance reports
- Review income, credit and assets
- Inform borrower of current guidelines for the products, seek solutions to loans that fall into non-qualifying
parameters
- Go over the current rates, points and locks available for the borrower
- Explain in great detail the outstanding conditions on the loan & how they could be met
- Coordinate closings with Title Company and prepare loan for signing
Chaseworks / JP Morgan Chase Jacksonville, FL
Junior Funder May 2011 – September 2011
- Validate correct documentation is in the file
- Review FHA, VA and Conventional loan packages
- Enter information from the Note, TIL, AUS, 1003, 1008, IRRRL, FHA Case number assignment,VA award letter, HUD,
Credit Report, HMDA Form, Flood Cert, Tax Cert & Appraisal into the system
- Suspend loan for missing documentation
PHH Mortgage Jacksonville, FL
Loan Processor January 2011 – April 2011
- Offer exceptional customer service to Borrower, Wealth management bankers and Financial Advisors
- Obtain documentation from the borrower to gain loan approval
- Order and review title, appraisal and Insurance reports
- Review income, credit and assets
- Inform borrower of current guidelines for the products, seek solutions to loans that fall into non-qualifying
parameters
- Go over the current rates, points and locks available for the borrower
- Explain in great detail the outstanding conditions on the loan & how they could be met
- Coordinate closings with Title Company and prepare loan for signing
Accounting Principals / PHH Mortgage Jacksonville, FL
LPC Screen Team July 2010 – December 2010
- Receive in bound calls from FA's, WMB's and Borrowers
- Assist borrower with the completion of the Application Package
- Go over the current rates, points and locks available for the borrower
- Explain in great detail the outstanding conditions on the loan & how they could be met to the caller
- Inform caller of current guidelines for the products. Conventional and FHA loans, seek solutions to loans that fall into
non qualifying parameters
- Escalate the issue when needed to management
- Go over appraisal status
Aerotek Professionals / JP Morgan Chase Jacksonville, FL
Support Specialist April 2009 – January 2010
-Assisted Team Manager with daily reports
- Ordered titles and appraisals for processors
- Contact insurance companies for property binder
- Ordered 4506-T and Social Security verifications
- Ordered FHA case numbers, LDP/GSA and appraisals
- Assisted with loan escalations
- Assisted senior manager with monthly reports
Loan Opener January 2009 – April 2009
- Create loan file
- Print out documents including 1008, 1003, AIV, AUS, Flood Cert, CBA, NTB
- Process credit card information for application fee
- Order titles and appraisals
Education:
Florida State College at Jacksonville Jacksonville, FL
Major: Sociology May 2010 – May 2011
Saint Johns River Community College Saint Augustine, FL
Major: Psychology May 2008 – April 2009
Weymouth High School September 2002 – Graduated June 2006
Skills:
Determined, Motivated, Team oriented, Assertive, Organized, Analytical, Personable, Focused, Great communication skills, Diligent,
Hardworking, Prioritized
Microsoft word, Microsoft excel, Microsoft outlook, Microsoft PowerPoint, Closr, Lotus notes, LOS, MSP, Idesk, CA$H, Internet
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