EMR Analyst

Khoa Nguyen

[***** Highland Way Ln] [Sugar Land, TX 77498] [281-***-****] [**********@******.***]

[https://www.linkedin.com/pub/khoa-nguyen/57/418/299]

OBJECTIVE

Align my experience with IT/Systems implementation and knowledge of health informatics at a leading healthcare organization

EDUCATION

Master of Science in Health Informatics; Houston, TX May 2014

University of Texas Health Science Center at Houston

Completed coursework that focused on

• Evaluation of EHRs and their functions as well as the issues common to system implementation projects

• Navigation and utilization of EMRs as intended for achieving Meaningful Use objectives and directed by HIPPA

• Interoperability issues with data communication between disparate clinical systems

• Cost-effectiveness measures and Health Technology Assessment (HTA) perspectives for determining outcomes of EHR

implementation

• Concepts to map relationships between various healthcare data standards (i.e. SNOMED to ICD-10)

• Analysis of the usability and workflow challenges of Health Information Technology

• Use TURF EHR Usability Software to evaluate design of existing EHR software on the market

• User Interface design and assessment of e-Health devices including Patient Portals, PHRs, Mobile Health & Tele-Health

applications

Bachelor of Science in Human Development; Austin, TX May 2012

University of Texas at Austin

EXPERIENCE

Empyrean Benefit Solutions, Inc.; Houston, TX April 2014 – Present

Business/System Analyst

• Responsible for ensuring all work delivered to clients is built accurately per system

requirements

• Operate through a Terminal System Interface/API to configure core system

platform to meet implementation plan design specifications

• Work directly with Implementation Manager to ensure the design, testing, and

onboarding of new clients meet deadlines and are executed with the highest quality

• Create, execute, and maintain design/test plans for all unit and functionality testing

• Develop innovative QA processes that automate practices to improve upon existing

organizational procedures & promote better standards for efficient & stable work production

• Collaborate with ongoing operations team toward the resolution of system defects

and the roll-out of new system functionality or modifications to existing system requirements

• Determine proper metrics for testing system composition, such as identifying test

population, writing SQL queries to be used, or modifying the decision-making component of the system so it behaves accordingly to

the clients’ requests

• Map data elements a part of the I/O data-flow model to enhance the semantic

interoperability of information from client systems as needed for the proper HR administration of benefits

• Script Python codes used by client-FTP applications to import weekly files; scripts

intended to mine, interpret, and transform data needed for interfacing with SQL server and client system

• Perform SQL testing to review success of import scripts/python code and research

causes behind unprocessed data

• Utilize Crystal Reports to develop/maintain reports & forms with defined

sections/sub-sections containing object-fields linked with SQL database sources or from XML files

• Create SQL commands, Views, Stored procedures & OLAP cubes as needed

• Develop custom Excel dashboards to provide ongoing operations team a visual and

comprehensive summary of data regarding their clients’ utilization of services & the team’s activity level in responding to client

requests, an internal tool that enables asynchronous collaboration between team members for achieving common goals in order to

maintain high productivity efficiently

Houston Department of Health and Human Services (HDHHS); Houston, TX July 2013 –April 2014

Informatics / Management Analyst III

• Attained expert knowledge of standards and measures set by the Public Health

Accreditation Board to prepare HDHHS for accreditation; worked on the Performance Improvement & Accreditation Team (PIAT)

• Assisted with the design of database system and specifications

• Assisted with formative evaluation and implementation of system components and

processes

• Bolstered the development and implementation of a MS Access-based

Accreditation Documentation Management System (ADMS) for HDHHS

• Coordinate plans, research, presentations, promotion, and evaluation of

accreditation documentation database creation and maintenance

• Logically mapped out work processes relevant to the accreditation lifecycle

• Drafted and reviewed correspondence, reports and other documents required for

accreditation

• Developed simple IT solutions assigned by PIAT staff and department leadership

• Scripted VBA codes to help PIAT staff record, store and maintain accreditation

information in an automated way

• Created Pivot Tables, graphs and charts that summarize pertinent information to

help decision makers review progress and draw future plans

CVS Pharmacy Store #4427; Houston, TX September 2011 – July 2013

TSBP Certified Pharmacy Technician

• Dispense prescription drugs and other medical instruments to patients under the instructions of a pharmacist

• Utilize CVS’s Pharmacy operating system to enter in patient, prescription, insurance, and medical information

• Collect and distribute protected health information in compliance with HIPAA's Privacy and Security Rule

• Document specific patient health information as required by Medicaid and Medicare for submission claims

• Process pharmacy claims to various third-party payers and resolve issues with rejected claims

• Build positive customer relations by providing strong patient care quality services

“Daily Living Project” Research Study; Austin, TX August 2011 – July 2012

Research Lab Assistant of Dr. Marci E.J. Gleason

• Collected, cleaned, and analyzed participant data pertaining to couples’ satisfaction as they transitioned into parenthood

• Provided training on device utilization (iPhone and iPad) to participants in the study

• Created database tables on Microsoft Access to track participant reimbursement and update participant information

• Acknowledged participants of their rights per IRB rules regarding participation in experiment study

• Data entry and quality control inspection on the finalized submissions of participants’ questionnaires

Duc Dinh IQ Learning Center; Houston, TX May – August 2010 and 2011

Tutor/Instructor

• Taught high school chemistry to incoming high school juniors

• Developed a curriculum based on the AP chemistry textbook provided by the learning center

• Created and graded homework assignments and exams to track student comprehension of the material for the summer

program

• Provided additional support via online communication to ensure student comprehension of the material

SKILLS

• Proficient knowledge of writing complex SQL queries, Stored Procedures, RDBMS & Database Design concepts

• Proficient using MS SQL Server 2012 and MS Access

• Coding experience: Python, IronPython, VBA programming languages

• Proficient in creating, modifying, and maintaining reports with Crystal Reports XI between SQL Server and XML files

• Proficient in concept and process mapping: IHMC Cmap Tools and FreeMind Mapping software

• Solid experience participating in full life-cycle development, user interface, systems implementation, acceptance testing &

deployment

• Proven ability to evaluate & interpret end-user requirements and translate end-user requirements into technical design

documents

• Proficient with MS Office: Access, Word, PowerPoint, Excel, Project, Publisher, SharePoint, Visio

• Proficient creating MS Excel Pivot Tables & Charts, custom Dashboards and Reports

• Strong analytical and troubleshooting skills

• Strong project management and end-user training

• Bilingual in English and Vietnamese

Health IT

• Medicomp Systems applications that interface with EMRS (student edition)

• Experience with MEDCIN engine to bolster clinical documentation and coding practices for compliance and

reimbursement

• Cerner Millennium Ambulatory EMR & Acute Care EMR: PowerChart, PowerWorks, Patient Portal, HealthSentry

• IBM WebSphere Portal: MyHealthcare Patient Portal

• Intuit Patient Portal (Medfusion HealthCare)

• TURF – EHR Usability Toolkit Software (NCCD, SHARP)

• Healthcare data mining, analysis and information visualization techniques

• CVS RX2000 and WeCare Pharmacy operating systems & applications

• Processing e-Prescriptions from SureScripts network

• Working knowledge of Stage I,II and III Meaningful Use Attestation Criteria and Objectives

• Strong knowledge of healthcare terminologies: ICD-9, ICD-10, CPT, SNOMED CT, LOINC, MEDCIN, NDC, HL7 and

DICOM messaging standards

• Working knowledge of the Interactive Map-Assisted Generation of ICD Codes (I-MAGIC) Algorithm in Rule-Based

Mapping

• Strong understanding of effective Human-Computer Interaction (HCI) strategies for designing the user interface

• Thorough understanding of PHAB’s requirements for public health department accreditation

EXTRACURRICULAR ACTIVITIES

Texas Health Information Technology Day; Austin, TX January 2013

Legislative Volunteer on behalf of Texas HIMSS Chapters, TxHIMA, CHIME, and Texas Health Institute

• Discussed an array of Health IT topics with Texas Legislators Eric Johnson, Lon Burnam, and Matt Krause including

Meaningful Use of EHRs, Health Information Exchanges, Quality Reporting, Privacy and Security, and Telehealth

Muscular Dystrophy Association Camp; Houston, TX June 2012

Camp Counselor

• Volunteered as a mentor and provided support to a 15 year old with muscular dystrophy at summer camp

• Helped the teen participate in activities such as swimming, canoeing, basketball, archery, and horseback riding

Boy Scouts of America; Houston, TX May – August 2008-2011

Junior Assistant Scout Leader

• Helped the Scout Master guide the troop during meetings, camping trips, and service events

Contact this candidate