Customer Service Manager

Jessica Humphries

*** ***** ********* ****** *********, Georgia 30236

Cellular Number 404-***-****

Home Number 678-***-****

*******************@*****.***

Overview To be given the opportunity to obtain a Shift Leader position

in which to contribute skills and experience to aid in the overall success

of a respectable company.

Skills

Experience in customer service

Professional demeanor

Active Listening skills

Adaptive team player

Energetic work attitude

Ability to stand for long periods

Ability to use general restaurant equipment

Ability to learn and apply policies and procedures

Ability to react to change productively

Accomplish multiple tasks within an established timeframe

Accomplishments

Introduction to Management Diploma June 2013

JVT Enterprises Shift Management Excellence class of 2013

ServSafe Certification May 2013

Education

High School Diploma May 2008

Ashford University

Experience

Shift Manager (October 2014-Present)

Wendy's 1760 Jonesboro Rd,Mcdonough Georgia 30253

Lead my team in a fast pace enviroment

Delegate duties

Open and close restaurant as required

Provide friendly and accurate customer service

Balance cash safe and registers

Make Daily deposits

Department Shift Manager (August 2006 - October 2014)

McDonalds 1775 Jonesboro Rd, McDonough, Georgia 30253

Open and close the store as required.

Train and on-board new Team Members on both front- and back-of-house

procedures.

Assist in store roistering and maximizes labor by adjusting staffing to

meet ideal staffing hours.

Perform all cash handling requirements of a manager in charge including

close-outs, safe accountability and cash drops and daily deposits.

Conduct inventories and process orders as required.

Provide exceptional customer service to patrons and ensure satisfaction.

Responsible for setting up all promotional/Seasonal items.

Oragizations

Childcare Volunteer

Jefferson Academy 7721 Mt. Zion Blvd, Jonesboro Georgia

Assist with crafts,games, and free play

Act as a positive role model

Provide positive reinforcement and promote healthy non-violent behaviors

Maintain values of dignity,empowerment, and respect with all clients and

staff

References

Courtney Atchison 678-***-****

Cassandra Sadler 214-***-****

Zynoviar Huff 678-***-****

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