Sales Co

Kor y S. Hu gh es **** W Va ll ej o Dr .

An a h eim, CA 92804

k o r y h u g h es5 9 @g m a il.com

h t t p : / /www.l in k ed in .com / in / k or yh u gh es 714- 222-7488

SU M M AR Y O F Q U A L I F I C A TI O N S

Th irty y ears o f sp ecialized an d su p erv iso ry tech nical ex p erience in th e A u to mo tiv e Parts an d Serv ice In d u stry b eg in n in g in 19 8 4 at

M erced es Ben z o f N o rth A merica as a Parts Wareh o u seman M BU SA "Stan d ard s o f E x cellen ce" M aster Certification . M BU SA

M a yb a ch P a r ts Sp ecia list. D aimler - Ch ry sler Certification an d F o r d P a r ts M a n a ger C er tifica tio n . V o lk sw agen Certification,

H y un d ai Certification, M itsu bish i Certification an d Su zu k i Certification . M icro so ft O ffice Certification . I p o ssess p ro ficien t k n ow ledg e

w ith Rey n old s & Rey n old s, A D P, A d ven t, D ealertrack -A rk on a an d U CS D ealer M an agemen t Sy stems. U se o f M icro cat Liv e EPC as

w ell as Sn ap -O n EPC. I p rep ared an d su p erv ised th e an n ual p h ysical in v en tory as w ell as mo n thly p ap er in v en tories. Th e resu lts o f my

effo rts co n trib u ted to o n e o f th e b est an n ual in v en tories in y ears an d sa v ed th e co mp an y sev eral th o usan d d o llars. I p erfo rmed a sales

an alysis an d created mark etin g rep o rts, stimu latin g su b s ta n t ia l b u siness g ro w th. Th is rep o rtin g w as targ eted at in activ e acco u nts, re-

estab lish in g an d en h ancin g cu sto mer relatio nsh ips. I in itiated in centive p ro g rams as w ell as d ev elo p ed d irect mail camp aig ns fo r b o th

w h olesale an d retail b u siness creatin g a 2 5% in crease in p ro fit o v er p ast man ag emen t team.

P R O F E SSI O N A L E X P E RI E N C E

A D VEN T RESO U RCES, IN C, San Ped ro, CA M ay 2 0 13 - Presen t

D M S P a r ts & Ser v ice So ftw a r e Su p p o r t Sp ecia list

I am th e liaison b etween th e Fix ed O p eratio n s d ep artmen t at d ealersh ips an d o u r so ftw are d ev elo p ment team. l an alyze o u r au tomo tive

p arts, serv ice & acco u nting so ftw are, tro u b lesh o ot tech nical issu es w ith v ario u s b ro w sers, h elp set u p p rin ters & map to d esig nated tray s.

I mak e ch an ges in th e v ario u s serv er files an d rep air th e fu n ction ality o f o u r so ftw are to mak e su re th e g rap h ical u ser in terface o p erates

su ccessfu lly as d esig ned as w ell as test n ew req u ested mo d ificatio ns to in su re th ey are p erfo rmin g lik e th e cu sto mer h as req u ested . I

w o rk w ith v ario u s au tomo tive man u factu rer d ealersh ips..

CO M M ERCE H Y UN DA I, Co mmerce, CA O ctob er 2 0 12 - A p ril 20 1 3

P a r ts M a n a ger

Pro v id ed co u nter teleph o ne sales serv ice to retail an d w h olesale cu sto mers; an alyzed rep air o rd ers an d sp ecified p arts req u ired ; U sed

In fo med ia's M icro cat LIV E Electro n ic Parts Catalog to p ro cu re co rrect p arts fo r o rd ers. M ain tain ed in v en tory an d o rd ered p arts as

n eed ed. M ain tain ed reco rd s o f sales, p arts mo d ificatio ns an d n u mb er ch an ges. Co mmu n icated w ith M o b is in reg ard s to Back O rd ers,

Sp ecial H an dling situ atio ns, p arts sp ecificatio n issu es, an d all o th er v ario u s d etails to in su re co mp lete cu sto mer satisfactio n, d ealer

satisfactio n, man u factu rer satisfactio n an d p erso n al satisfactio n.

LA RRY G REEN A U TO CEN TER, Bly th e, CA N o vemb er 2 01 1 - O ctob er 2 01 2

P a r ts M a n a ger

M ain tain ed effectiv e in v en tory lev els; mo n ito red o b so lescen ce o n an o n go ing b asis; p erfo rmed a w eek ly p erp etual in v en tory o n b o th

man u factu rers (G M an d Ch ry sler) w h ile in sp ectin g all sto ck o rd ers p rio r to su b missio n to d ep ot fo r q u antities b eing o rd ered an d

p o ssib le in v en tory co n tro l sy stem erro rs ; an ticip ated sto ck fo r seaso n al items b ased u p on p rio r sales tren d s; au tho rized an d co n tro lled

su p p ly so u rces; su p erv ised th e h o usek eep in g o f th e d ep artmen t an d in su red th at ad eq uate sto rag e sp ace, eq u ip men t an d p ro p er sto rag e

d irectives are b eing main tain ed . Prep ared an d su b mitted cy cle retu rn lists ( o b so lescen ce) fo r b o th G M an d Ch ry sler; selected an d h ired

p art d ep artmen t p erso n n el, as w ell as estab lish in g jo b d escrip tio n s; p rep ared ap p raisals o n p arts d ep artmen t p erso n n el; an alyzed

p erso n n el ex p enses; main tain ed an d an alyzed d aily o p erating co n tro ls; h an dled all cu sto mer co mp lain ts; su p erv ised th e main tenan ce o f

d isp lay s fo r p arts an d accesso ries.

A U TOM A X FO RD - V W - H Y UN DA I - M ITSU BIS H I - SU ZU K I, K illeen, TX M ay 20 10 - O ctob er 2 0 10

P a r ts M a n a ger

O v ersee all d ep artmen tal emp lo yees an d b u siness p ractices. Pro cess all D aily & Sto ck O rd ers fo r Fiv e M an u factures. A u th o rize all

Pu rch ase O rd ers as w ell as all cred its. Create an d imp lemen t all N ew Parts Po licies an d Pro ced u res. Prep are fo r A n nu al In v en tory as

w ell as co n du ct D aily Perp etu al in v en tories o f all fiv e lin es. M ain tain ed all d ifferen t ty p es o f cu rren t man u factu rers electro nic p arts

catalog s o n all w o rk station s. A ssist cu sto mers o n th e statu s o f th eir acco u nts. Co mp letely reo rg an ized b o th w areh o uses h o usin g

in v en tory . M o n ito red b o th Warr an ty an d O b so lete Parts retu rn s fo r Fiv e M an u facturers. Co n du cted h irin g, train ing, mo tivatin g,

co u nselin g an d mo n ito rin g th e p erfo rman ce o f all Parts D ep artmen t staff, en su rin g p arts p erso n n el h av e a th o ro ug h u n derstan d ing o f

th eir d u ties an d resp o n sib ilities.

M ERCED ES BEN Z O F M A NH A TTAN BEA CH, M an h attan Beach, CA N o vemb er 2 00 8 - M ay 20 10

M er ced es Ben z M a ster C er tified P a r ts M a n a ger

A ssist o ffsite Parts M an ager in o v erseein g all d ep artmen tal emp lo yees an d Parts D ep artmen t o p eration s. Perf o rm all d u ties o f In v en tory

M an agemen t, in clud ing sh ip pin g an d receiv ing o f in v en tory, Perp etu al In v en tory an d all o b so lescen ce retu rn s as w ell as d amag es &

d iscrep an cies. A ssist Wh o lesale, Retail an d Serv ice cu sto mers. O v ersee o u r Parts D eliv ery D riv er an d h elp o rg an ize ro u te d elivery

sch ed ules. Rev iew O p en In v o ice rep o rt d aily. Ru n N eg ativ e o n H an d rep o rt an d N o Bin Rep o rt D aily . N o tify all Serv ice A d viso rs &

Parts Co u nterp erso n s o f Sp ecial O rd er Parts in in v en tory an d rev iew rep o rt feed b ack d aily.

M ERCED ES-BEN Z O F CH AN D LER, Ch an dler A Z M ay 2 00 5 - N o vemb er 2 00 8

M er ced es Ben z M a ster C er tified A ssista n t P a r ts M a n a ger

A ssisted in o v erseein g all d ep artmen tal emp lo yees an d b u siness p ractices. Presen ted self as a ro le mo d el b y d emo n stratin g lead ersh ip

an d co mmitmen t to th e cu sto mer, d ealersh ip an d man u factu rer. A ssisted in h irin g, train ing, mo tivatin g, co u nselin g an d mo n ito rin g th e

p erfo rman ce o f all Parts D ep artmen t staff, en su rin g p arts p erso n n el h av e a th o ro ug h u n derstan d ing o f th eir d u ties an d resp o n sib ilities.

Created an d rev iew ed a w ritten jo b d escrip tio n w ith each Parts D ep artmen t emp lo yee. D efin ed an d fo recasted d ep artmen tal g o als an d

o b jectives. M ain tain ed efficien t an d p ro fitab le p arts o p eration s an d in v en tory co n tro l sy stem. D ev elo p ed merch an d ising an d co n tact

sy stems to ag g ressiv ely p ro mo te sales. A n aly zed tu rn o ver rate an d in v en tory lev els M ain tain ed ap p ro priate b alance o f fast/slo w mo v ing

p arts. M ax imized g ro ss p ro fits b y effectiv e o rd erin g o f p arts to in su re max imu m p arts retu rn allo wan ce. M in imized "at co u nter" time o f

Tech n ician s. U n dersto o d an d u sed p rin ciples o f p ricin g, av ailab ility, sh ip pin g, retu rn s an d cred it p o licies. A n aly zed p h ase in /ph ase o u t

criteria to max imize fill rate an d d ecrease o b so lescen ce fo r in creased p ro fitab ility. D ev elo p ed p ro ced ures fo r th eft co n tro l. Imp lemen ted

p erp etual in v en tory p ro ced ures an d co n du cted b i-an n ual in v en tory co u nt. M ain tain ed efficien cy in th e lay ou t o f th e Parts D ep artmen t b y

ev aluating b in nin g an d sto ck in g meth o ds. D ev elo p ed p ricin g p o licies o n all p arts in clud ing sp ecial o rd ers. Po ssesses p ro ficien t

k n ow ledg e o f th e D ealer M an agemen t Sy stem an d its fu n ction ality to en su re efficien cy in th e Parts D ep artmen t. Wo rk ed w ith Serv ice

M an ager to en su re p ro p er tran sfer o f p arts an d co mmu n icate critical sh o rtag es an d b ack o rd ers. D ev elo p ed sy stems fo r co n tin uo u s

imp ro v emen t fo r " at co u nter" treatmen t o f retail an d w h olesale cu sto mers. M ain tain ed co n tro l o f d ep artmen tal co st d ev elo p ment sy stems

fo r b ack o rd er co n tro l an d cu sto mer fo llo w-u p . M ain tain ed train ing o n an an n ual b asis ap p ro priate to p arts o p eration . Rev iewed D .O .C.

o n a d aily b asis. A n aly zed p arts sales, g ro ss an d ex p enses o n a w eek ly b asis. Prep ared an d ad min istered an n ual b u dg et fo r th e Parts

D ep artmen t. M et w ith th e Co rp o rate Bo ard an n ually, th e G en eral M an ager an d Serv ice an d Parts D irector w eek ly to rev iew cu rren t

Parts D ep artmen t p erfo rman ce, setting fu tu re p erfo rman ce o b jectives an d ad d ressin g an y o th er critical matters. Co n du cted w eek ly

d ep artmen tal meetin gs an d co n su lted w ith d ep artmen t h ead s o n a reg u lar b asis. Reso lved d isp utes an d d ifficu lties w ith p ro fessio n alism

an d co mp o sure. U n dersto o d an d en fo rced th e man u factu rer's w arran ty p o licies an d p ro ced ures.

M ERCED ES-BEN Z O F LO N G BEA CH, Sig n al H ill CA M arch 20 0 4 - M ay 2 00 5

P a r ts A d v iso r Ser v ice Sa les

Pro v id ed co u nter teleph o ne sales an d in fo rmatio n to retail an d w h olesale cu sto mers; A n aly zed rep air o rd er req u ests an d sp ecify p arts

req u ired . Co mmu n icated w ith Tech n ician s, Serv ice A d viso rs, an d w h olesale rep air sh o p s in reg ard s to p arts sp ecificatio n issu es, sp ecial

h an dling situ atio ns, b ack o rd er issu es an d o th er miscellan eo u s issu es. Resp o nsib le fo r M B train ing fo r en tire Parts D ep artmen t. Placed

d aily V O R an d sto ck o rd ers v ia Parag o n . Issu e Electro n ic Pu rch ase O rd ers fo r th e en tire d ealersh ip. Perf o rmed d aily p erp etual in v en tory .

A ssisted in p u ttin g D aily Sto ck O rd ers in th eir p ro p er b in .

IRV IN E V A LLEY CO LLEG E, Irv in e, CA D O WN EY H IG H SCH O OL, D o wn ey, CA

M a jo r : Bu sin ess M a n a gem en t D iplom a of G r a dua tion

M ERCED ES BEN Z, Bu en a Park, CA ; N ew po rt Beach, CA ; Ran cho Cu camo ng a, CA ; M BU SA D istance Learn in g O n lin e Co u rses

P a r ts M a n a gem en t T r a in in g, T ech n ica l C o u r ses a n d Sta n d a r d s o f E x cellen ce C er tifica tio n P r o g r am

D A IM LER-CH RYSLER CO RPO RATIO N, Po rtlan d O R FO RD STA R P a r ts M a n a gem en t T r a in in g

P a r ts M a n a gem en t T r a in in g a n d T ech n ica l C o u r ses H Y UN DA I M O TO R A SSO CIA TIO N P a r ts M a n a gem en t T r a in in g

M BUSA " Th e Peo p le Beh ind th e Star" G o ld A ch iev em en t A w ar d 20 0 2 & P la tin u m A ch iev em en t A w ar d 2 0 03 Serv ice

M an agemen t Perf o rman ce Stan d ard s Semin ar, Perf o rman ce G ro u p Particip atio n, Effectiv e Co mmu n ication Sk ills Semin ar Prev en tin g

an d So lv ing Pro b lems Semin ar, O rg an ization al Stru ctu re an d D ev elo p ment Co u rse, In v en tory Perf o rman ce Stan d ard s Co u rse,

Perfo rm an ce Based Lead ersh ip Co u rse

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