Manager Technical Support

Salem, Rowen Y.

MB**, RM*** Pamayanang Diego Silang, Ususan Taguig City

Contact No. +639*********

Email: **********@*****.***

OBJECTIVE:

To share my knowledge and ability in continues success of the company and the ability to

solve problems by learning what is already known, and then applying logic and creativity to find

a solution.

WORKING EXPERIENCE:

Company Position Date

PSi Technologies, Inc. IT – Network and Technical Support Group December 2011 – July

2012

August 2012 – April

PC Express IT – Technical Support, Inventory, Sales Personnel

2013

Under Zenshin System Corporation

Globe Telecom, Inc. IT – Technical Support Engineer May 2013 - Present

EDUCATIONAL BACKGROUND:

College:

University of the East – Manila

Bachelor of Science in Information Technology 2007 – 2011

Vocational:

Bestech (TESDA) – Makati

Computer Technician 2010

QUALIFICATION:

IT professional with proven expertise in supporting and optimizing performance of

workstation, peripherals, operating systems, hardware and software, including installation,

configuration and preventive maintenance. Resolve network connectivity issues. Provide service

focused technical support both remote and onsite to achieve effective troubleshooting efficient

resolution of issues and maximum customer satisfaction. Complete projects on schedule,

exceptional communication skill. Is able to quickly grasp and adapt to new concepts,

technologies and environments.

TECHNICAL SKILLS:

- Operating System: - Window XP, Vista, Win 7, 8, 2000, 2003 & 2008 R2.

- Window 2008 Administration: Installation Windows 2008 Server R2, Active Directory

Installation, Implementing DNS Server, creating Windows 2008 domain, Networking Services:-

DHCP, creating domain control.

- Assembling & Troubleshooting of PC’s, Windows Update & Troubleshooting of operating

system's (Win 7, 8 & Win 2008server R2), Configuring MS Outlook and its troubleshooting,

Configuration & management of DNS, DHCP & Active Directory Installation.

- Ability to be clear & concise when explaining technical procedures to customers.

- Fully proficient at LAN, WAN and Wireless building, cable installation and testing.

- Excellent troubleshooting skills in complex software and hardware problems.

- Backup Management, Reporting and Recovery.

JOB DESCRIPTION:

• On-site diagnosis, isolation and assessment of computer related technical problems;

troubleshooting and preventive maintenance of PCs, laptops and printers of ICS external

clients.

• Works with vendor support contacts to resolve technical problems with desktop & laptop

computing equipment and software.

• Perform pattern file updates for Firewall Server and Proxy Server. Repairing or upgrading

computer systems as needed.

• Responsible in IT Network Hardware (configuration, inventory and documentations) and

Maintaining IP Address. Orders computer supplies and other duties as required.

• Responsible for E-mail account generation and configuration. Provide onsite and remote

end user computing support. Supporting the roll-out of new applications

• Talking staff/clients through a series of actions either face to face or over the telephone

to help set up systems or resolve issues

• Worked closely and effectively with vendors to replace/repair defective hardware and

software.

• Instructed and trained end-users regarding computer literacy.

• Assist staff with the installation, configuration and ongoing usability of desktop & laptop

computers, peripheral equipment and software.

• Responsible in overall POS software & hardware testing, validation, stress-test and

implementation. Assisting in the installation and maintenance of all computer hardware

and software.

C HARACTER REFERENCE:

• Mr. Danni Fernandez

I.T Manager – Globe Telecom, Inc.

+639*********

• Mr. Jonathan Cuenco

Area Manager - PC Express

+639*********

• Mr. Richard G. Caole

I.T Manager - PSi Technologies Inc.

+639*********

CERTIFACATION:

• Computer Hardware Servicing NC - II BESTECH – TESDA -2010

• Programming Skill VB.NET 2008 - University of the East - 2011

SIMENARS ATTENDED:

• Junior Philippines ITE Researchers (Jupiter) on the 4th of March, 2010 held at the UE Theater,

University of the East – Manila

• Joomla Seminar on the 13th of August, 2010 held at the CCSS Building, Advance Laboratory B,

College of Computer Studies and Systems, University of the East - Manila

• Microsoft 2007 Seminar by Mr. Jerry Liao

• Computer Maintenance, Troubleshooting and Installation UE (LAB) Recto, Manila 18 th

September, 2009

• NEO Manufacturing and Services, Inc. on the 05th September, 2012 held at PC Express Main

Office

• Asus Tablet, on the 11th December, 2012 held at Glorietta Mall Max Restaurant

• Lenovo x220 & x230 Troubleshooting held at Zenshin System Corporation

• Google Champion Support, on the 6th September, 2013 held at Globe Tower

• Up your service on the October 15th, 2013 held at Globe Telecom Pioneer

• Bit locker for windows 8 training on the November 29th, 2013 held at Globe Tower

I hereby declare that all information written in this application is true.

Rowen Salem

Applicant

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