Customer Service Sales

Hengameh Ranjbar

*** ******* * ****

Phone: 416-***-****

Richmond hill, Ontario, L4B 0C6 E-mail:

*******.********@*****.***

November 06, 2014

To whom it may concern:

I would like to express my interest in seeking a position as a Customer

Service / Purchasing within your company where my talents will be utilized

and potential for advancement is possible. I am confident my mix of work

experience in variety of office administration, retail and beauty care

positions has well prepared me for the challenges of this position. I have

developed practical knowledge, business savvy and client relation skills

for this position through years of administrational and managerial

positions in chiropractic office and high end retail stores, such as Holt

Renfrew and Capazio.

Through my employment at Health Management chiropractic office, I

maintained reception duties, scheduled patient treatment plans, greeted

patients with over-the-top customer service,, maintained patient

portfolios, appointments, collected and processed payments from patients

and insurance companies, maintained office mail and e-mail correspondence

with patients and answered phones and addressed all patient questions and

concerns and supported the practitioners by helping to ensure that the

clinic is operating efficiently.

Through my employment with Holt Renfrew and Capazio, I was involved in

management, sales, client consultation, product marketing, training new

employees, merchandising and scheduling of client appointments. My

responsibilities included overseeing daily store activities, achieving

target sales, building client relations through sale follow ups, creating

client purchase history and sending invitations for new product lunch

events, merchandising and marketing new products and providing feed back to

product suppliers.

I am seeking this position as a next step to my career and to build on my

experience and potential. I am very excited about this opportunity and am

looking forward to meeting you for an interview in the near future. If you

have any questions, please do not hesitate to contact me at 416-***-****.

Sincerely,

Hengameh Ranjbar

Hengameh Ranjbar

376 Highway 7 East

Phone: 416-***-****

Richmond hill, Ontario, L4B 0C7 E-mail:

*******.********@*****.***

HIGHLIGHTS OF SKILLS AND QUALIFICATIONS

. Great customer service skills to advance corporations and clients

objectives

. Over 10 ten years experience in a variety of retail environments,

including 4 years of Managerial experience with proven results

. Successfully completed the Fashion Management diploma through George

Brown College

. Proven computer skills in a variety of Microsoft Office applications and

various other computer applications

. Highly organized, dedicated and passionate with a positive attitude,

diligent and friendly with staff and customers

. Multi-tasker and enjoy working in fast paced environment Great customer

service skills to advance corporations and clients objectives

WORK EXPERIENCE

L'OREAL COMPANY 2013- PRESENT

Freelancer for Shu Umura, YSL, Giorgia Armani

. Provided assistant for product lunch, make up appointment, customer

relations and marketing

HEALTH MANAGEMENT (Chiropractic office)

Administrative Assistant

2011-2013

. Maintained patient portfolios, appointments, patient follow ups,

purchasing

. Collected and processed payments from patients and insurance companies

. Maintained office mail and e-mail correspondence with patients and

answered phones and addressed all patient questions and concerns

. Called in prescription to appropriate pharmacies under the chiropractor's

direction

. Provide general administrational support to the chiropractic doctor

HOLT RENFREW

2010-2011

Counter Manager / Guerlain (Bloor Street)

. Kept track of incoming and outgoing stock to maximize sales on a daily

basis

. Ensured new employees were kept up to date on new products by giving them

the knowledge and the tools required to increase profit

. Incorporated excellent ideas for advertisement of merchandise to drive

new clients to the counter for maximum growth

. Followed up with customers after their sale was final to ensure complete

satisfaction of product or purchase which helped increase customer

loyalty

. Catalogued a system of clients and their purchasing history to assist in

follow ups and future purchasing

Skincare Specialist / La Prairie (Bloor Street)

2007-2010

. Consistently achieved up to 50% above target sales on all sit-down

consultations

. Responded to customers by sending them thank-you cards after their first

visit to ensure client satisfaction

. Created excellent advertisement of new products to attract old and new

clientele

. Assisted customers with product selection offering advice and

demonstrations when requested

. Quickly and accurately administered returns and exchanges for product

damage and for unsatisfied customers

CAPEZIO 2002 -

2004

Store Manager

. Changed visual displays within promotional periods and with new

merchandise arrivals

. Met and surpassed unit budget by 20% on average two years in a row

. Organized staff meetings to update employees with news from the Head

Office and local initiatives

. Evaluated staff monthly by discussing their sales targets and

achievements which allowed for open communication and respect

. Developed marketing strategies to increase sales and maintain the budget

EDUCATION

Fashion Management Diploma with Honors

2001-2003

George Brown College, Toronto, ON

Ontario Secondary School Diploma 2000

Thornlee Collegiate, Thornhill, ON

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