Customer Service Training
Resume:
STEPHANIE DILLON
*** ******** **. ********, ** **377
Phone: 937-***-****
E-mail: *********@***.***
SUMMARY:
Major strengths include strong written and oral communication skills, planning and organizing, attention to
detail, and ability to work well as a part of a team. Also, the ability to plan, prioritize and execute multiple tasks
efficiently. High energy and enjoys working and communicating with the public.
- Supervision
- 1 year outside sales
- 3 years Customer Service
- Suggestive up selling
- Some American Sign Language
- CPR & First Aid
EXPERIENCE:
Gem City Marketing- Miamisburg, Ohio (2014- present)
Corporate Trainer
Meet with potential clients on site to discuss the product and put customers in the best fit
with the product. Train co-workers to help others meet their full potential. Motivate co-
workers and maintain high student mentality.
*Perform second round interviews to evaluate potential employees
*Manage self and a small team
*Excellent time management and organization.
*Motivate team to meet their full potential
Angela’s Circle of Friends- Troy, Ohio (2013-2014)
Teacher- Young Toddler
Monitor safety of children at all times. Create weekly curriculum appropriate to children’s
interests and abilities. Provide open and honest communication with parents/families.
*Document all diaper changes, meals, and nap times through individual ‘Daily
Sheets’.
*Maintain calm, warm disposition.
*Guide classroom activities to promote friendly, social behavior while learning.
Early Beginnings- Troy, Ohio (2012- 2013)
Teacher - Infant/Toddler
Monitor safety of children at all times. Maintain yearly training hours. Create a weekly
curriculum appropriate to children’s interests and abilities. Provide open communication
with parents/families.
*Document all diaper changes, meal and nap times through individual ‘Daily Sheets.’
*Maintain calm and warm disposition
*Guide classroom in activities to promote friendly, social behavior
*Create weekly lesson plan meeting Step-Up To Quality criteria
Max & Erma’s – Vandalia, Ohio (2009-2012)
Server and Local Store Marketer
Provide guests with efficient service and a relaxing dining experience by memorizing food
options, prices and being able to work as a part of a team. Market the store to the
community and local businesses/promote special events.
* Suggestive up sell to guests.
* Ability to work at a fast pace.
* Customer service skills to customize visits and earn repeat customers.
* Actively participate in special promotional activities.
* Sell and advertise the store to local businesses through weekly visits.
*Maintain friendly and positive attitude.
City of Vandalia – Vandalia, Ohio (2004 – 2009)
Lead Lifeguard
Responsible for patron safety, pool maintenance and control chemical levels of the water. Swim lesson
instruction.
* Supervise other lifeguards and plan weekly training sessions.
* Ellis and Associate/Red Cross CPR and first aid training/oxygen administration
* Ability to stay calm under high stress situations.
* Maintain chemicals within safety parameters.
* Conduct/create weekly training drills
* Maintain lifeguard training accuracy through mock emergency training.
City of Kettering - Kettering, Ohio (2009-2009 seasonal)
Lifeguard
Responsible for patron safety, pool maintenance and control chemical levels of the water.
* Red Cross CPR and first aid training/oxygen administration
* Ability to stay calm under high stress situations.
* Maintain chemicals within safety parameters.
* Utilize extensive emergency action plan.
Fair Valley Swim and Tennis Club - Vandalia, Ohio (2003-2004)
Lifeguard
Responsible for patron safety, pool maintenance and control chemical levels of the water.
* Red Cross CPR and first aid training/oxygen administration
* Ability to stay calm under high stress situations.
* Maintain chemicals within safety parameters.
EDUCATION:
* Vandalia Butler High School - Vandalia, Ohio
* Sinclair Community College – Dayton, Ohio
* Step Up to Quality childcare certification
Contact this candidate