Customer Service Manager
Resume:
Brian A. Coopman, MPA
**** *. ***** ****** *********, IA 52804
*****.*******@*****.***
Summary
Infrastructure & asset manager with progressive leadership experience consulting, analyzing,
studying, developing, and implementing innovative new solutions, programming, and
technologies in infrastructure and asset management.
Proven leadership qualities in the areas of customer service; operations management; asset
management; labor relations; departmental programming; and operating and capital
improvements budgeting and planning
Career History & Accomplishments
Subject Matter Expert/Implementation Consultant
Cartegraph Systems - Dubuque, IA/Abu Dhabi, UAE (September 2013 – present)
Deliver on-site consultation to senior-level asset management maintenance personnel, engineers,
consultants, contractors, and managing directors in the public and private sector, domestically
and abroad, on operations and asset management, infrastructure maintenance, capital planning
and budgeting, and organizational development.
Primary project:
Abu Dhabi Road Asset Management and Information System (ADRAMIS), Emirate of Abu Dhabi
Department of Municipal Affairs; Abu Dhabi Municipality; Western Region Municipality; Al Ain
Municipality; United Arab Emirates:
-Developing business rules, policies, and procedures that align with the Emirate's Vision,
Mission Statement, and Strategic Objectives
-Assisting in the planning, programming, selection, and supervision of all road asset
maintenance & rehabilitation requirements.
-Optimizing the use of public funds and resources including personnel, contractors,
materials, and equipment.
-Developing methodology that allows preservation of the road network asset at
acceptable levels of service.
Public Works Operations Analyst/Capital Improvement Projects Manager
Brian A. Coopman, MPA
1116 N. Stark Street Davenport, IA 52804
*****.*******@*****.***
City of Davenport Public Works (July 2011-September 2013)
Provided strategic consultation to city council and city administrator via the department director
on all aspects of strategic planning/programming, capital improvements, performance
measurement, budget & finance, new technologies, and department administration of over 350
employees, servicing a population of approximately 100,000, and funded by a $43.3 million
operating budget. Oversaw engineering, RFP solicitation, design, construction, and payment
aspects of a $200 million, 6-year Capital Improvement Budget
Provided managerial-level visioning, business planning, goal-setting, development of key
performance indicators, performance management goals, and financial management activities to
an in-house team of engineers, project technicians, and construction foremen & laborers for
capital improvement infrastructure construction and rehabilitation projects.
Environmental Inspector, City of Davenport Public Works (May 2007-July 2011)
Program lead in the consistently highest-rated service organization in the City of Davenport
Public Works; developed comprehensive operating and capital budget plans, ordinance revisions,
and program improvements to outline and enforce municipal ordinances in an effort to produce
sustainable communities, engage citizen and business owner stakeholders, improve service
delivery, and promote waste minimization.
Community Service Specialist, City of Davenport Police Department (June 2006-May 2007)
Serve as advisor to coordinate and expedite legal procedures in conjunction with the District
Attorney's office, Sr. Staff Police Department personnel, Legal staff, and District Court
Magistrates as they relate to municipal code enforcement, service delivery, and revenue
generation.
Parking Enforcement Officer, City of Davenport Parking Department (April 2004-June
2006)
Collaboration with Davenport Chamber of Commerce, Senior Parking Managers, Public Works,
Community and Economic Development personnel, and elected officials to develop
communication plans and strategies as related to parking enforcement, service delivery, revenue
generation, community development and code enforcement.
United States Marine Corps, Basic Marine, Private First Class (2003-2004)
Brian A. Coopman, MPA
1116 N. Stark Street Davenport, IA 52804
*****.*******@*****.***
Platoon leadership position for mandatory drug testing program; tested and processed
disciplinary procedures on more than 700 Marines each week at School of Infantry, Camp
Pendleton, CA.
Education
Master of Public Administration, December 2012
Drake University - Des Moines, IA
Bachelor of Business Administration, August 2010
St. Ambrose University - Davenport, IA
Government Finance Officer Association (GFOA) - Chicago, IL
Budget Analyst Academy, August 2012
American Public Works Association (APWA) Kansas City, MO
Donald C. Stone Public Works Executive program, 2012-present
Emerging Leaders Academy V-VII, graduate/mentor 2012-present
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