Auditor

Greg C. Lagsdin

*** **** *** ******, ********* 701 San Mateo, CA 94402 ?

*******.********@*****.*** ? 650-***-****

Objective: To secure employment using my auditing and or customer service

skills.

Summary

Succeeded in positions demanding interpersonal, organizational and problem

solving skills, with emphasis on customer service and accounting

operations. Experience as a manager and supervisor. Highly motivated,

dedicated and dependable. Strong sense of responsibility for quality work

carried to completion.

Experience

2004 - present Neiman Marcus, Palo Alto, CA

AUDITOR

. Reconcile differences between expected cash balance

and actual balance and investigate any discrepancies

by working with sales associates, managers and loss

prevention team.

. Responsible for collecting deposit figures from about

35 registers.

2000 - present Neiman Marcus, Palo Alto, CA

CUSTOMER SERVICE REPRESENTATIVE

. Respond to customer inquiries, problems, and

complaints.

. Process Neiman Marcus credit card payments using

computer. Research and resolve credit card issues.

. Interact with department managers and sales

associates to deal with various credit and debit

matters.

. Research pricing on customer returns. Process cash

and check refunds.

. Issue receipts for mail order returns.

. Balance incentive payments to Sales Associates on new

credit card accounts.

. Worked switch board routing customers to correct

representative.

1995 - 2000 Macy's, Palo Alto, CA

SALES ASSOCIATE / TOMMY HILFIGER SPECIALIST

. Sales of bedroom and bathroom. Received and placed

orders by phone. Processed in-store orders, refunds,

exchanges, stocking, etc.

. Served as information resource on Tommy Hilfiger

line. Ensured adequate stocking of products. Prepared

displays.

. Exceeded monthly sales goals.

1992 - 1994 Fox Photo, San Mateo, CA

MANAGER / ASSISTANT MANAGER

. Served as Manager of Fashion Island store until its

closure in 1994. Responsible for all operations.

Supervised three employees. Ordered materials.

Balanced daily totals. Made bank deposits.

. Processed orders. Utilized computerized cash

register.

. Developed film. Made prints. Calibrated equipment.

EDUCATION

1994 Management College of San Francisco, San Francisco, CA

CERTIFICATE - Rooms Division, Hotel Management Program

. Areas of study included Front Office Operations,

Business Computer Applications, Hospitality (honors),

Security Operations, 6-week internship at hotel.

1979 - 1981 College of San Mateo, San Mateo, CA

LIBERAL ARTS PROGRAM (focus in criminal law)

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