Customer Service Sales
Resume:
KASANITA FUAHALA
IRVING, TX 75038
SUMMARY
Energetic CUSTOMER SERVICE PROFESSIONAL with extensive experience fulfilling internal/external
customer requests across various industries..Adapts to changing demands and ensures compliance with
company standards/industry. Training,mentoring, and coaching customer service and collection
associates in customer services. Ensures customer satisfaction and supervisory experienced in strong
organizational skill.
Work History
ANGELS OF CARE PEDIATRIC HOME HEALTH, Sherman, TX 2011 - 2012
ATTENDANT
Provides in-home services for special needs children clients through angels of care of dallas.services
include meal prep, light housekeeping, bathing and transportation to doctor appointments&stores as well
as ages appropriate activities and paperwork.
HOMEINSTEAD SENIOR CARES, NORTH RICHLAND HILLS, TX 2010 - 2011
CAREGIVER
Provides in-home services for homebound elderly clients through homeinstead senior cares of
fortworth.services include meals prep,light housekeeping,bathing and transportation to doctors
appointments&stores.
S&L CONTRACTORS, IRVING, Texas 2001 - 2010
PARTNER/RECEPTIONST
Manages the business for this landscape,fencing and driveways contacking business.make door to door
sales,schedules crews,handles accounts recievable and payable,inbound and outbound calls,paperworks
and ensure customer satisfaction.
AMERICAN AIRLINES, IRVING, Texas
CUSTOMER SERVICES/TICKETS&GATES AGENT. 2001
Successfully completed training for ticketing and gates agent responsibillities that included itinerary
preparation,check in and out,checking packages as well as collecting excess fees,preparing tickets as
well as travels documents,making announcements,driving the skybridges,open and closed aircrafts door
and paperworks.
Education
QUEEN SALOTE COLLEGE, NUKUALOFA/SOUTH PACIFIC, Tonga.
Associates Degree
Major:SOCIAL SCIENCE
Minor:HOME ECONOMICS
GPA:8.75
NORTHLAKE COLLEGE, IRVING, Texas
2 years college, technical or vocational school
Major:BUSINESS MANAGEMENT
Minor:TRAVEL AVIATION
GPA:4.75
Training
CUSTOMER SERVICE IN TICKETS AND GATES AGENT.
FLAGSTAFF UNIVERSITY
AMERICAN AIRLINES/SABRE SCHOOL FOR CUSTOMER SERVICE IN TICKETS AND GATES AGENT
TRAINING.
Cmputer Skills
Typing Speed 25 Words Per Minute
Additional Skills
Graduated from american airlines flagstaff university,irving,tx/sabre school for customer service in
tickets/gates agent training.
microsoft word,excel,powerpoint,10-key,multiline switchboard.also graduated at the age'15 from college
private weslyian school call queen-salote college location;nukualofa,tonga-island-southpacific.
References
BRENDA YARRINGTON
FRIEND
RICK ROBERTS
FRIEND
UNLIMITED STAFFING SOLUTION
LETTIE MINEAR
FRIEND
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