Customer Service Sales

JOSHUA L. SHAFTEL

**** ******* **., #***, ****** City, MO 64111 Tel: 913-***-****

email: *******@*****.***

ACHIEVEMENTS ? Designed promotion concept for highly-productive

sales program.

? Engineered successful restaurant opening.

? Winner of the prestigious Bausch & Lomb Science Award.

? Served as Goodwill Ambassador to the former Soviet Union.

EDUCATION Wharton Business School of the University of Pennsylvania.

1989-1991. Major: Management Technology.

PROFILE A seasoned, dynamic leader who relates instinctively with

others and possesses a broad understanding of sales activity and customer

service. Bilingual (Spanish).

EXPERIENCE

2014 to present Acquisitions Manager for SBD Housing Solutions

Oversee the purchase of foreclosed properties. Research &

inspect prospective opportunities. Prepare "rehab" budgets

along with detailed profit analysis & visual representation.

Pitch proposed properties to international investors &

procure at auction. Attained company's highest quarterly

productivity to date.

2008 to 2013 Account Manager for Rightway, Inc.

Provided remodeling & structural repair solutions to

commercial & residential property owners. Maintained

oversight of projects by balancing client desires with

production concerns. Successfully managed pipeline of

accounts for solid repeat business. Generated highest profit

margin 3 straight years.

2003 to 2007 Sales Consultant for The Home Depot.

Sold home improvement services to consumers & small businesses. Prospected

new accounts, identified client needs & presented solutions. Top 10

percent sales nationally with acclaimed closing percentage.

Reached $1.5 million in sales in just second year.

2002 to 2003 Freelance English Professor in Barcelona,

Spain.

Attained fluency and familiarity with the Spanish language and culture

while teaching to business professionals.

1998 to 2001 Restaurant Management & Foodservices.

Managed an upstart restaurant ("Moscow Nights") with responsibilities

including pricing, inventory, staffing and training. Ensured the highest

standard of customer service. Built up steady repeat business.

1995 to 1997 Officer for the YMJA, a Worldwide Youth

Association.

Twice-elected Treasurer. Organized and directed numerous domestic and

international conferences. Supervised financial affairs of the

organization.

1993 to 1995 Marketing Representative for Elayne Scott

Associates.

Interfaced with over 200 of Philadelphia's largest law firms. Created

promotion materials for new sales initiative. Trained sales agents.

INTERESTS

Recording artist under own label.

Avid golfer and soccer player.

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