Customer Service Sales
Resume:
RACHAEL ADUNOLA
*******.*******@*****.***
Objective: To secure a position as a supervisor or project manager where I can maximize my multilayer of
management skills, quality assurance, training experience, customer service, and a successful track record with a
growing company to achieve optimum utilization of its resources.
EDUCATION/CERTIFICATION
Certified Associate in Project Management-CAPM
Business Management, Associate of Applied Sciences
SKILLS/QUALIFICATIONS
Establishing and maintaining effective working relationships
Supervising, leading, and delegating tasks
Leading project from finish to end
Strong interpersonal and communication skills including tact and diplomacy
Ability to work independently and collaboratively. Able to prioritize appropriately
Ability to multi-task and meet deadlines with multiple interruptions
Established record for exceeding customer standards and expectations
Self-motivated and able to grasp new concepts quickly
Ability to resolve problem; take initiative, and to identify and propose new tasks and procedures
Solid training abilities
Experience in effectively presenting information and responding to managers, clients, customers, and the general
public
Knowledge of medical terminologies
WORK EXPERIENCE
Supervisor/Trainer April 2010-present
Marketstar
• Manages digital and analog telecommunications equipment and services; providing support and resolution for
cabling issues
• Maintaining an established work schedule and providing on-call assistance, including weekends, and holidays
• Evaluates and recommends changes to processes, policies, and metrics to facilitate the improvement of store
performance
• Coordinates and facilitates biweekly workshops with customers focusing on their residential services
• Oversees floor plans, orders merchandise, tracks inventory; while making cost savings a priority
• Execute system based reporting and utilizing company’s internal systems; managing customer’s bills and
works with helpdesk in relation to resolving billing disputes
• Demonstrate sales leadership by driving daily, weekly, and monthly sales goals
• Respond to priority emails daily and review calendar for conference call and attend as required
• Supervises, hires, trains, conduct appraisals, and evaluates staff; ensures seamless execution of departmental
policies, procedures, and customer satisfaction
• Oversee security, maintenance issues and performs safety inspections weekly
• Maintain strong knowledge of the latest technology as well as new products and services
Sales associate/Pharmacy technician
CVS Pharmacy April 2005-March 2007
• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Perform all register transactions, in adherence of CVS policy and procedures
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Access, input and retrieve information to/from the computer
• Assist front store operations when needed
Store manager March 2005 – December 2007
New York Fashions, Laurel, MD
• Conducting interviews and hiring new sales representatives
• Responsible for scheduling and making sure manpower is met
• Responsible for handling cash
• Responsible for day to day operations of the store
• Attended meetings and conference calls to discuss store performance
Contact this candidate