Sales Manager

Giannina Thornton

************@*****.***

**** ***** ******* **. **** 2103

Charlotte, NC 28203

Telephone: 803-***-****

EDUCATION

University of South Carolina, Columbia, South Carolina

Bachelor of Science in Retailing

Specialization: Fashion Merchandising

SKILLS

•Microsoft Suite savvy •Adobe Photoshop/Illustrator savvy •Up-to-date with all social media accounts

•Extremely organized •Works well in fast-paced environment •Fantastic communication skills• Accountable

EXPERIENCE

Direct Digital, LLC.

Customer Relations Manager –Team Lead February 2013-October 2014

Created, managed, and leaded a team by providing appropriate coaching and mentoring.

Successfully undertook contract negotiations, ensured financial success, and monitored quality.

Appointed team leader by senior client executives

Facilitated the development of a vision of overall customer success of the company

Managed the company CRM system

Solved daily customer requests along with proactively offered insights to improve customer’s issues

and challenges

Managed customer disputed charges through American Express and Litle Co.

Neiman Marcus- Charlotte, NC

Dress Specialist June 2012- February 2013

Assisted clients in selecting and purchasing handbags, accessories, and apparel.

Maintained records of each client`s purchases

Informed clients of latest trends, merchandise, and events via e-mail and telephone

Strive to increase average daily sales

Neiman Marcus- Charlotte, NC April 2012- June 2012

Intern

Assisted human resource manager in variety of store projects

Collaborated with personal shopper

Maintained inventory for Gift Galleries

Processed out-of-store transfers

Created visual displays with the latest merchandise and trends

Just the Thing -Columbia, SC December 2011- April 2012

Key Holder

Assisted customers in selecting and purchasing handbags, accessories, and apparel.

Processed incoming inventory and maintained current stock.

Participated in visual merchandising: design of sales floor layout and product placement.

Referred new advertising media outlets to owner/operator

Fashion Board USC- Columbia, SC August 2011-April 2012

Treasurer

Collected dues from members of the organization

Provided leadership for an organization of 200+ members

Managed revenues and expenditures

Coordinated castings for promotional photo shoots, fashion week, and fashion presentations

Organized fundraisers for Fashion Board and other organizations

Collaborated with executive board members to create two elaborate fashion shows in the Spring

Communicated frequently with local retailers and businesses around the Columbia, SC area

ACTIVITIES

Appointed treasurer of the University of South Carolina’s Fashion Board• Created numerous visual displays

for local boutiques •Volunteer Model for Mad for Prints Fashion Show• Co-designer for Fashion Board’s

visual window display• Freelance Fashion Stylist• Featured in College Fashionista• Volunteer for Lee Denim

Day• Volunteer for Tender Hearts Organization • Volunteer for Sister Care Women’s Shelter• Volunteer for

YMCA Children Summer Camp• Adopt a Family for Christmas Foundation• Host of the Annual Hoops for Hope

Foundation

FOREIGN LANGUAGE

Fluent in Spanish

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