Customer Service Administrative Assistant
Resume:
Tristan Rogers
Houston, TX 77096
****.***@*****.***
OBJECTIVE: To obtain a position in which my organizational, and
excellent customer service will be an enhancement to your team.
QUALIFICATIONS:
• Reliable, dependable, willingness to learn and very dedicated.
• Proficient communication skills, friendly personality and a team player.
• Strong computer skills and knowledge of MS Word, Outlook, Excel, PowerPoint, and Team Viewer.
EXPERIENCE:
CRP Marketing & Total Loss Specialist, Houston, TX 09/2011-05/2014
• Handled front desk duties (directing calls and took messages)
• Handled case files for multiple attorneys.
• Conversed with client’s insurance adjusters and lien agents about the case progress.
• Performed daily data entry on client’s demographics, medical and other concrete information
updates.
• Set up client documentation (LOR/LOP letters, Demands, Affidavits, Discoveries)
Chinese Community Center, Houston, TX Camp Counselor 06/2010-09/2010
• Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
• Manage the daily operations of recreational facilities, and handled front desk duties.
• Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games,
camping, and hobbies for all camp participants (200+ participants)
Tejano Center of Community Concerns, Houston, TX File Clerk/IT 06/2009-10/2009
• Keep records of materials filed or removed, using logbooks or computers.
• Add new material to file records, and create new records as necessary.
• Perform general office duties such as typing, operating office machines, and sorting mail.
SKILLS:
Legal Knowledge:
• Mock Cases (Demand Letters, Notices, Motions, Complaints, Petitions, Contracts)
• File Management (File organization, indexes, alphabetical systems)
• Time Management (Calculation of billable time, Collection of Fees, Fee Arrangements)
• Legal Knowledge, Ethics and Communication (Legal Procedures, Terminology, Research)
EDUCATION:
Job Training Institute, Houston, TX 2011
• Legal Administrative Assistant Certificate
Houston Community College 2007-2009
References Available Upon Request
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