Customer Service Sales

Eric C. Robertson

*** ***** *** *****, ******* Heights VA, 24572434-***-**** (

************@*****.***

business Professional

Management Sales Procurement

Performance driven professional seeking a career opportunity that rewards

performance, encourages innovation, and promotes teamwork at every level of

the organization. Key strengths in analytical thinking, negotiations,

forecasting, sales, and relationship development that can to be used to

help achieve strategic and operational goals.

Core Competencies

Sales Growth(Operations/Program Management(Customer Service(Program

Representation

Corporate Communications(Analytical(New Business (Staff

Supervision(Presentations

Organizational Development(Training & Development(Brand

Management(Scheduling(Team Building/Leadership(Problem Resolution

(Brainstorming(Identifying Resources(Proposals(Program Development( Liaison

Experience and Achievements

Applied Industrial Technologies ( 2011- present

Account Manager

. Manage local account base

. Manage vendor relations for existing account base while constantly

targeting new growth opportunities

. Design and implement new growth channels

. Maintain open lines of communication for both internal and external

customers

Trainer

. Design and implement training plan for implementation of SAP in local

branch.

. Secondary trainer for SAP implementation at host location during

Southeast region deployment

. Lead SAP trainer during local branch implementation

. Field Lead for SAP implementation at host location during Central

region deployment

. Continue to be onsite SAP resource for local branch as well as

satellite help for numerous other branches

Project Manager

. Selected by the Strategic Accounts Group to lead a storeroom survey

for a nationwide paper manufacturer

. Lead teams of local associates in five different geographical

locations

. Catalogued and built database of over forty thousand items for use by

the end user

Customer Service & Sales Representative

. Process requests for quotes for existing as well as new customers

. Process orders per customer requirements

. Place vendor purchase orders and then expedite those orders

. Once order is completed bill the customer accordingly

Career Opportunity Management Employee Trainee

. Selected as one of fifteen applicants from across the United States

. Program consisted of a one year rotation of two weeks at corporate

headquarters and two months at local branch

. Received extensive training from the largest vendor partners regarding

sales techniques and product knowledge

. Received training in negotiations, professional leadership, ethics,

etiquette, and networking

N.B. Handy Company ( 2007-2010

Buyer

. Analyze daily replenishment requirements using E3 replenishment

software and make purchases accordingly

. Constantly reevaluate inventory trends utilizing economic reports,

vendor supplied information, and historical seasonal buying trends and

adjust system accordingly

. Assist in the research of potential vendors and report all empirical

data gathered

. Evaluate all shipping terms and minimum requirements for purchases to

ensure the most economic replenishment cycle

. Develop, cultivate, and maintain professional, confidential and loyal

relationships with vendors

. Upon onset of 2008 economic recession assisted in reducing on hand

inventory by several million dollars in a twenty-four month period

Southern Air ( 2006- 2007

Service Technician

. Assess and repair equipment malfunctions for heat pumps, gas and oil

furnaces, boilers, and package units in accordance with all local,

state, and federal codes, including, but not limited to, trouble-

shooting wiring issues (control and high voltage wiring), repair and

adjustment of refrigerant issues, repair and adjustment of

airflow/duct problems

. Read and interpret schematics for all pieces of equipment and

manufacturers

. Provide clear communication with technical representatives from each

manufacturing brand to insure accurate repairs

. Make all modifications necessary in order to effectively repair

equipment no longer in production

. Complete all necessary documentation in a timely fashion to ensure

efficient communication with customer, supervisor and home office

. Assist in developing residential service dept. by designing

procedures, contracts, forms, and standard procedures

Wooldridge Heating, Air, Electrical( 2001-2006

Service Technician

. Assess and repair equipment malfunctions for heat pumps, gas and oil

furnaces, boilers, and package units in accordance with all local,

state, and federal codes, including, but not limited to, trouble-

shooting wiring issues (control and high voltage wiring), repair and

adjustment of refrigerant issues, repair and adjustment of

airflow/duct problems

. Read and interpret schematics for all pieces of equipment and

manufacturers

. Provide clear communication with technical representatives from each

manufacturing brand to insure accurate repairs

. Make all modifications necessary in order to effectively repair

equipment no longer in production

. Complete all necessary documentation in a timely fashion to ensure

efficient communication with customer, supervisor and home office

. Serve "on call", on a rotating schedule servicing equipment for

customers on nights, weekends and holidays

. Maintain accurate inventory of stock on company vehicle

. Establish and maintain customer relations with individuals through

initial communication of equipment failure, suggestion of improvements

and repairs needed, as well as provide education equipment design and

function

Mechanic

. Responsible for safety, education and assignment of daily tasks of

apprentice working under my supervision

. Initially, prepare mental layout of project, based on communication

from salesmen and individual installation environment, then adapting

this layout as necessary to ensure customer satisfaction and equipment

efficiency

. Installation of new heat pump, gas and oil furnaces, and package units

in accordance with all local, state, and federal codes, including but

not limited to, assembling duct, running drains, solving structural

problems, control and high voltage wiring, and placement of vents and

return grills

. Retrofit new equipment into existing design

. Maintain accurate inventory of stock on company vehicle

. Complete all necessary documentation in a timely fashion to ensure

efficient communication with customer, supervisor and home office

. Serve "on call", on a rotating schedule, thereby installing new

equipment for customers on nights, weekends and holidays

. Establish and maintain customer relations with individuals by

explaining progress of project throughout each stage of installation

as well as operation instructions upon completion, including realistic

expectations of equipment performance

Precision Tune-up Specialist

. Responsible for system maintenance, including but not limited to

dismantling of system, thorough inspection and cleaning, reassembly,

and recording of all applicable readings

. Communicate damage or problems to system with customer as well as

recommend solutions

. Complete all necessary documentation in a timely fashion to ensure

efficient communication with customer, supervisor and home office

. Surpass and maintain monthly sales goal

. Build customer base by the recommendation and sale of maintenance

agreements and various accessories

Education and Certificates

Master of Business Administration Degree, 2013

Liberty University, Lynchburg, VA

Bachelor of Science Degree, Management, 2009

Liberty University, Lynchburg, VA

Associates Degree, General Studies, 2002

Central Virginia Community College, Lynchburg, VA

Skills and Activities

Software

SAP, Microsoft Word, Excel, PowerPoint, Lotus Office, E3, OMNEX

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