Customer Service Quality Assurance

Location:

Saudi Arabia

Posted:

November 04, 2014

Contact this candidate

Resume:

CURRICULAM VITAE

Binoy Trippannur Mathai

HP India : +91-964*******

HP KSA : +966-*********

Email : *************@*****.***

Career Objectives

To Work In An Organization Where I Can Use My Managerial Skills And

Abilities For The Development Of The Firm And Enrich Myself With Experience

In The Related Areas.

Personal Information

Date of birth : 5th January 1981

Gender : Male

Nationality : India

Residence location : Kerala

Marital status : Married

Summary of qualifications:

MBA - HR Management : Bharathiar university- Pursuing

Graduation : Calicut University

NDT-UT, MPT Asnt Level -II : NDT Centre Mumbai

Diploma in Hotel Management : Chavara Institute- Cochin

Dca & Autocad : Modern Computers -Kerala

Passport details:

Passport Number : H3863364

Place Of Issue : Malappuram

Date Of Issue :11 / 05 / 2009

Date Of Expiry :10 / 05 / 2019

Address

Pazhambilly House, Moolamcode (P.O), Near A.U.P School Thrippannur,

Palakkad District, Kerala State. India,Pin 678684

Skills and Traits:

. Communication skills: English, Hindi, Arabic, Urdu, Tamil, Kannada and

Malayalam.

. Computer Skills: Microsoft Word, Excel, Power point, Auto cad, Photoshop,

Internet & Emailing etc.

. Typing Skills: Typing speed 50 - 60 WPM

. Problem Solver and Analytical thinker

. Ability to work as Team player and to travel internationally.

. Person with High level of Energy coupled with a pleasing personality.

. Ability to absorb concepts easily and proceed with minimal directions.

. Knowledge in Ship's/Rig Platform structures, Quality system, Construction

& Hotel management.

EXPERIENCES:

September 2012 to till date:- Working with M/S Riyadh Najed School Company

Under the roof of Jarir Group - Bookstore & Investment (SAUDI ARABIA) as

Administration/HR/Insurance Manager & Secretary to CEO.

Human resources:

. Handling entire Recruitment Operations, Joining, Induction &

Relieving formalities

. Handling Payroll System, PF, Medical Insurance, Time Office and

attendance, Statutory Activities and Employee problems.

. Mapping Competency, Evaluating/Appraisal Performance and Training

& Development.

. Planning and Organizing Indoor & Outdoor Management training.

. Employees' compensation & travelling reimbursements management.

Administration:

. Liaison with external / government agencies for all administration

. Develop relationships with external agencies like vendors, hotels,

travel agents, staffing contracts, security services and handle the

entire payment mechanism of vendors.

. Liaison with the accounts and Finance for payments.

. Responsible for procurement and issue of printing, stationery and

housekeeping consumables, inventory management, inward and outward

couriers, general housekeeping, Time office management-employees leave

and movement.

. Recording office expenditure and managing the administrative budget.

. Overseeing the Maintenance of office equipment and monitoring AMCs,

Insurances, Due dates for any bill payments and other recurring

activity.

. Supervising Security related aspects, Housekeeping, Travel Booking and

Safety equipment's and Facility Maintenance functions.

. Handling Housekeeping, Maintenance stocks of stationary

. Collection of reports from the respective heads

. Correspondence

. Filing and maintenance of records

. Transportation management

Insurance:

. Managing medical & motor insurance policies and claims.

. Managing insurance process.

. Evaluates, Analyse & verifying invoices for premium payments.

. Coordinates with Insurance group, insurance brokers and insurance

companies.

. Collaborated with operating companies.

. Assessed insurance policies and endorsements.

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Secretarial:

. Preparation of Letters / drafts / documents. as per dictation

. Checking mails and replying

. Fixing an appointments

. Make arrangement for payment reimbursements

. Travelling arrangement & hotel booking(domestic & international)

. Collection of monthly reports from the respective heads

. At times collation of various data

. Filing and maintenance of records

. To take dictations

. General correspondence

Oct 2009 to till August 2012:- Working with M/S Oceanworld Technologies

(Kerala & Mumbai) as Administration Asst.Manager

. Handling of all office correspondence/mails on day to day basis and

report to the senior in charges

. Ordering office stationeries dispatch & receive mails/couriers/parcels

etc.

. Arrangements for bank accounts for new joiners to open salary account

with concerned banks.

. Attendance & leave record maintenance.

. Maintaining job related files and assist to office audit.

. Vendor managements.

. Transportation management.

. Making Hotel / Guest house room reservations domestically and

overseas.

. Creating database of all important contacts.

. Arrangements/cancellation/re- schedule Air/Rail/Road tickets.

. General administrative duties.

. Looking in to all administrative requirements as & when required by

senior officials.

. Supervision on steel calculation of ship/Rig platform etc prior to

Docking survey to avoid additional cost.

. Consult with LRS, ABS, GL, DNV, RINA, RMRS, and IRS etc regarding

safety, quality assurance rules & regulations.

. Meeting and welcoming / escorting our guests (occasionally)

. Assist the inspection engineers through timely solution of quality