Customer Service Manager
Resume:
Nathaniel Lofland
Long Branch, NJ 07740
**********@***.***
Objective
To obtain a position with a reputable insurance company in which my 20+ years of
experience in both Management and Insurance will be well utilized an I am afforded the
opportunity to add value to an organization
Professional Experience
United Insurance Company of America 2008- 2013.
Clifton New Jersey.
American General Life and Accident Insurance Company
2008
Marlton New Jersey
United Insurance Company of America- Clifton NJ
2008
Monumental Life Insurance Company- Freehold NJ
2001-present
Agent
-Manage life insurance agency to ensure policy benefits.
-Responsible for a $260,000 book of business in a given territory
-Maintain a debit book of business
-Ensure quality customer service while maintaining profitability of book of business
-Create selling opportunities as territory was expanded; as well salvage existing customer
relationships
-Provide mentorship to new sales agents
Meridian Health System- Bricktown, NJ
1997-2001
Environmental Service Manager for Medical Center of Ocean County-
1999-2001
-Supervise 65-100 employees in two locations in Environmental Services activities
-Communicate all Enviromental Services issues to head management on a daily basis
-Conduct employee counseling sessions, performance reviews, and staff assignments
-Negotiate with vendors for hospital supplies and equipment, which resulted in 20%
savings
-Conduct time studies for employee productivity
-Responsible for the development and management of a 2 million dollar budget
-Mobilize and prepare entire facility for JCAHO survey
Enviromental Service Manager for Meridian Nursing and Rehab
1997-1999
-Develop system for distribution of patient personal laundry
-Guide department through health surveys resulting in deficiency-free rating
-Successfully prepare and lead department through Meridian's first JCAHO survey for
nursing homes
Shifa Management Systems- Ramsey, NJ
1991-1997
Account Manager for Walson Air Force Hospital - Fort Dix, NJ
1995-1997
-Specialization in healthcare and government Enviromental maintenance services
-Supervise and manage Enviromental and laundry services
-Implement a medical waste program for hospital facility, which resulted in 35% cost
savings
-Maintain labor and supply budgets at reasonable levels
-Responsible for overall staffing operations including hiring, training and supervision
-Negotiate renewal of service contracts resulting in additional facility responsibilities
-Allocate supplies to all off-site buildings while maintaining proper inventory levels
-Submit bias on government contracts
Management Consultant for Forensic Psychiatric Hospital- Trenton, NJ
1991-1995
-Assist the Supervisor of Enviromental Services for the State of NJ, providing analysis
on operational issues
-Perform budget analysis and recommend changed to me made
-Monitor productivity and labor expenses provide feedback
-Guide JCAHO inspections to ensure facility compliance
Confident Management Systems- Brooklyn, NY
1988-1991
Manager
-Specialization in housekeeping, janitorial and laundry services for nursing homes and
hospitals
-Manage Enviromental operations at 3 nursing home facilities in Monmouth County
-Oversee staffing, training, budgeting and implementation of job duties
Healthcare Corporation- Wall Township, NJ
1984-1988
Manager
-Specialization in housekeeping and laundry services for nursing homes
-Manage Enviromental services at 2 facilities as Assistant Manager
-Supervise staffing, training, budgeting and facility development
Education
Brookdale Community College, Lincroft, NJ
-Associates Degree, Business Management
-The American College, LUTCF Designation
-Licensed NJ Insurance Producer with Life/Health authority
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