Customer Service Assistant

N inel Baptiste Prevost

**** ****** ** *******, ** 33023- **********@*****.*** - 954-***-****

Driven Claim Adjuster trained in all aspects of insurance billing, claims and collections. Employs high-level

negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative

problem solver.

SKILLS & ABILITIES

Policy Investigation Highly motivated

Organized Legal proceeding knowledge

Critical thinker Insurance policy coverage knowledge

Data analysis Savvy interpersonal customer service-oriented

Bilingual (Creole) Personal Injury Protection

Advanced oral and written communication skills Types 45 WP

Assimilate or upgrade current skills through, MS Offices

experiences, continuing education and seminar Billing and Coding

WORK EXPERIENCE

Office Manager Assistant

Right Hand Services - Deerfield Beach, FL - November 2013 to Present

• Serving as the primary receptionist (answering and directing incoming calls and greeting, directing, and

assisting visitors).

• Maintaining contacts and calendars via Outlook.

• Ordering, stocking, and distributing office supplies.

• Organizing and maintaining paper and electronic file (photocopies, sending faxes, securing clients

documents).

• Planning and scheduling meetings and appointments.

• Helping with public presentations.

PIP Claim Adjuster/ Litigation Adjuster/ Examination Under Oath Examiner

United Automobile Insurance Company - Miami Gardens, FL - June 2003 to March 2013

• Maintained FL, NY and GA claim files, evaluated claims using facts and supporting data on jurisdiction and

injury, documented records as case proceeded.

• Updated appropriate parties as needed provided new facts as they become available, and their impact upon

the liability analysis and settlement options.

• Verified the nature and extent of injury by obtaining and reviewing appropriate medical records and

documentation.

• Recognized and implemented alternate means of resolution.

• Developed and implemented negotiation strategy.

• Assisted with the development of litigation plans with defense counsel and tract adherence to plan in order

to control legal expenses and assure effective resolution.

• Reviewed and evaluated all incoming bills before payment.

• Attended depositions, mediations, arbitrations, pretrial, trials and all other legal proceedings, as needed.

• Obtained EUO statements of the injured party to conclude investigation.

EDUCATION

LEGAL ASSISTING

BROWARD COLLEGE - Hollywood, FL 2013 to Present

CRIMINAL JUSTICE

FLORIDA MEMORIAL UNIVERSITY - Miami Lakes, FL 2005

ALL-LINE ADJUSTER

MIAMI DADE COLLEGE - Kendall, FL 2002

NURSING ASSISTANT

CORAL RIDGE NURSING ASSISTANT SCHOOL – FT.Lauderdale, FL 1992

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